Intelligent Patient Engagement Software

A patient engagement platform helps specialty practices get more done by putting the power in their patients’ hands through highly adopted self-service and automated tools. As a leader in patient-led self-service, Clearwave understands that the best tools don’t just digitize patient experiences — they also provide measurable improvement to workloads and revenue. Create operational efficiencies while meeting provider requirements and making it easier for patients to pay you. Clearwave's patient engagement platform offers an improved patient experience by meeting modern expectations for fast, easy digital interactions with healthcare providers. Clearwave's patient engagement software accomplishes this feat by providing practices with:

• Online, 24/7 digital scheduling
• Patient-led registration via kiosks, mobile and on-the-go pre-registration
• Simplified patient payment options via kiosk, card-on-file and more
• Personalized and custom patient communications, including reminders, recalls, two-way texting and messaging
• Instant eligibility verification to save staff hours reviewing and updating patient insurance

These configurable patient engagement solutions are adaptable for specialty practices, hospitals and health systems. By investing in Clearwave's platform, healthcare organizations can exceed patient expectations at every touchpoint to improve patient retention and acquisition, optimize staffing and accelerate revenue cycles while providing top-line patient experiences.

Patient engagement software works by integrating various aspects of the healthcare journey into a single, user-friendly digital interface. Today’s patients expect more than just quick visits—they want seamless, digital access to their healthcare. Clearwave’s Patient Engagement Platform is designed to meet these needs by combining patient scheduling, check-in/registration, communications, payments and eligibility verification into one cohesive system.

A comprehensive patient engagement platform provides:

• 24/7 Scheduling That Meets Provider Requirements: Clearwave Scheduling provides patients with 24/7 access to your schedule while adhering to provider rules, increasing patient acquisition and enhancing efficiency. Patients can book appointments at their convenience, eliminating the need to rely on limited office hours or lengthy phone queues. Dive deeper.
• Patient-Led Registration for Speedy Check-Ins: Clearwave's kiosks and other registration modalities allow patients to check in with minimal-to-no staff involvement, cutting down wait times and boosting patient satisfaction. By giving patients control over their own registration processes, practices can streamline data capture and payments, while also enhancing patient experiences, reviews and retention. Dive deeper.
• Instant Health Insurance Eligibility Verification: With Clearwave’s automated eligibility and Staff Control Center Dashboard, practices drop time spent on patient benefits tasks from hours down to seconds. The Staff Control Center dashboard helps staff keep insurance and patient appointment-related tasks on track, day in and day out. Dive deeper. Dive deeper.
• Hands-Off Reminders, Recalls & Registration: Clearwave’s automated reminders and recalls keep patients engaged without burdening staff. Patients can update their information, complete clinical intake forms and manage their appointments as needed — gaining increased ownership over their healthcare experiences. This proactive approach leads to cleaner data, fewer missed appointments and more satisfied patients. Dive deeper.
• Patient-Led Kiosks that Increase POS Collections: Clearwave’s kiosks empower patients to make payments privately at the time of service, accelerating collections and reducing the need for follow-up billing. Dive deeper.

When evaluating patient engagement software—whether for scheduling, registration, payments or communications—it’s important to go beyond the basics. The most effective solutions are those that actively solve real problems, rather than just adding digital complexity. Here’s what to prioritize:

Patient-Led Capabilities:

• Minimal Staff Involvement: Patient engagement tools should empower patients to complete tasks—like check-in, payments, clinical intake or scheduling—without staff needing to constantly intervene to assist or manage devices
• Patient-Led Kiosks or Mobile Check-In: Look for software that consistently shows 96% patient adoption of self-service tools

Ease of Access, Without Barriers:

• Passwordless and Portal-Free: Eliminate log-in friction; patients are more likely to abandon platforms that require password resets or account creation
• Real-Time Access: Ensure patients can complete tasks on their phones and book appointments in real-time to avoid patient and staff frustration later on

Smart Workflow Logic That Matches Your Needs:

• Configurable Scheduling and Registration Workflows: Your patient engagement tools should be tailored to meet your provider and practice-specific requirements, not the other way around...
• Rules that Reduce Redundancy: Get a platform with intelligent automation that can reduce redundancy and remove repetitive questions as it relates to your practice’s unique check-in workflows
• No Schedule-at-All-Costs Logic: While you need to get patients booked, you also need to set parameters to ensure bookings run smoothly. Find medical scheduling software that provides robust functionality, like criteria-based patient identification, to avoid duplicate patient profiles and additional staff work after patients book online

Revenue-Driving Capabilities:

• Collections at the Point-of-Service: A patient engagement tool should make it simpler and easier for patients to pay you...
• Seamless PMS Integration: Patient self-registration tools should post payments directly to your Practice Management System (PMS) helping you get your data and payments where you need them most

Measurable Reduction in Administrative Workloads:

• Staff Relief: Practices using advanced patient engagement tools report significant reductions in wait times and manual data entry, resulting in a 87% drop in staff workloads and the ability to relocate employees, reducing front desk staff by 25% or more.
• Improved Data Capture: Patient engagement tools should scan insurance/license cards, prevent duplicates patient account creation and auto-fill PMS records accurately — all to reduce errors and tedious staff workloads

Actionable Reporting and Support:

• Performance Dashboards: Choose software with real-time analytics to help you measure ROI, patient acquisition, and operational improvements
• Reliable Vendor Support: Fast, knowledgeable customer service and a collaborative vendor relationship are non-negotiable for scaling successfully​ see how Clearwave prioritizes support.

Are your scheduling or registration tools not cutting it? Find out if it's time to switch patient engagement vendors.

• 5 Patient Scheduling Software Red Flags to Avoid
• 5 Patient Check-in Software Red Flags to Avoid

A modern patient engagement platform—especially one that integrates scheduling, registration, eligibility, payments, communications, and marketing—can transform your operations, increase revenue and improve the patient experience. See how Clearwave's Patient Engagement Software benefits practices.

Key Benefits of Clearwave's Patient Engagement Software:

1. Streamline Scheduling

• Provide 24/7 online booking for new and existing patients, leading to a 174% increase in monthly visits and savings of up to 1,500 staff hours annually
• Reduce call center burden and cut agent onboarding time all while saving up to $29k in labor costs
• Allows patients to join your automated waitlist, helping your practice fill gaps without staff effort​

2. Simplify Patient Registration

• Drive 96% patient adoption of self-service kiosks, reducing check-in times by 90%
• Capture cleaner data through custom registration workflows that capture demographics, consents, insurance cards and more—directly into your PMS
• See a 87% or higher reduction in manual tasks for staff, freeing them to focus on patient care​

3. Modernize Clinical Intake

• Provide modern experiences by giving patients the option to complete clinical intake on-the-go, helping them save
  time at the office
• Help staff save time and improve data accuracy by reducing staff intervention in medical histories and clinical data capture
• Complete clinical intake in a flash by enabling patients to complete their medical history during pre-registration, saving
  clinicians time, with data flowing directly into your EHR via discrete data fields or PDF

4. Improve Insurance Eligibility Verification

• Spot and solve patient insurance issues fast to present accurate co-pays at check-in, seeing consistent collection rates of 96% or higher
• Provide smart dashboards to help staff focus only on flagged discrepancies, saving 500+ hours per year on insurance verification tasks
• See fewer claim rejections by resolving data and insurance issues before patients are seen​

5. Boost Point-of-Service Payments

• Provide multiple payment options including card-on-file and tap-to-pay, all to make it easier for patients to pay you
• Collect co-pays, past-due balances and more at check-in, increasing collections by 112% and helping providers earn $398k in additional revenue per year
• Automated estimations (via Rivet Health and Clearwave) to increase patient financial education and self-pay collections by over 53%​

6. Enhance Communications

• Reduce no-shows to just 5% or lower with personalized reminders and recalls
• Use multichannel messaging (via text, email, voice) to keep patients informed and engaged without being mistaken for spam
• Simplify last-minute communications with instant messages for weather delays or provider changes

7. Optimize Marketing ROI (With SocialClimb)

• Track conversions and new patient acquisition across marketing channels
• Lower costs by focusing efforts on high-performing campaigns and targeting high-value patients
• Scale reputation management with automated review requests to improve your practice and provider's online presence

Clearwave provides one patient engagement platform that drives endless benefits for growing specialty practices.

By unifying these tools, your practice can reduce staffing strains, accelerate collections, improve patient satisfaction and retention, make smarter marketing decisions and achieve operational efficiencies at scale. Specialty practices using Clearwave have achieved measurable success across all these categories, demonstrating that a fully integrated patient engagement platform isn’t just a nice-to-have—it’s a strategic advantage​.

The cost of a patient engagement platform can vary widely. A proven patient engagement platform should help you save on FTE costs by reducing staffing workloads and helping your practice increase patient volumes without having to hire additional workers. Similarly, smart patient self-scheduling platforms will also help your practice reduce marketing spend and accelerate acquisition — all helping you increase patients and profits.

Clearwave provides patient-led engagement solutions designed to support specialty practices of all sizes and specialties. With nearly 500 successful clients, from large, multi-specialty groups to growing independent practices, Clearwave continues to drive results by putting time and money back into your practice!

As a constant innovator in the patient engagement market, Clearwave recognizes that every practice has distinct needs and challenges. Clearwave’s pricing models are designed to align with your practice’s size, patient volume, provider contingencies and additional requirements. Connect with us today to receive a personalized quote and discover how Clearwave can help you enhance patients, profits and experiences while dropping staffing costs.

Learn more about the cost of a Patient-Led Self-Service Platform!

A patient communication platform is a comprehensive digital solution designed to facilitate seamless interactions between healthcare providers and patients throughout the care journey. It serves as a centralized hub for managing all patient-related communications.

Clearwave’s platform includes features like automated appointment recalls, reminders, broad messaging and two-way texting capabilities. It enables healthcare providers to efficiently send important information about appointments, care instructions, and financial responsibilities, while also allowing patients to easily reach out with questions or concerns.

A robust patient communication platform streamlines the process of gathering crucial patient information, such as medical history updates and insurance details, often through user-friendly digital forms. By leveraging multiple communication channels like email, voice and text, these platforms ensure that patients stay informed and engaged in their healthcare journey, ultimately leading to improved patient satisfaction and better health outcomes. See all of the patient communication and engagement tools you can use to improve patient retention and reviews.