The best patient engagement software for dermatology practices is a solution that simplifies high-volume scheduling and intake, reduces call volume and improves patient throughput. Clearwave provides this all-in-one solution to 5-star dermatology practices by enhancing financial performance, patient experiences and operations.

In some cases, dermatology practices have tried other patient engagement tools and found that Clearwave stands out amongst the competition. Administrative Director at HMGS Dermatology shares, "After trying two other patient access solutions, we found success with Clearwave. Clearwave collaborated with us to address our specific needs. It can truly capture all of the patient scheduling and intake information we require and narrow in on eligibility details that help our staff work more efficiently.”

Reduces Staffing Burdens

Clearwave enables dermatology practices to automate patient scheduling, registration and communications—significantly reducing front-desk workload and phone dependency. HMGS Dermatology achieved a 97% patient self-registration adoption rate and reduced manual administrative work by shifting intake to patient-led tools. Their Administrative Director says, "With pre-registration and patients completing new-patient questionnaires at home, there’s less work for front desk and clinical staff when patients arrive, and far less paperwork to manage after check-in.”

Of the billing and other behind-the-scenes work she shares, “The medical assistants aren’t running around looking for someone’s paperwork. It’s all in there and ready to go. Our billing team has not come back to us as often to fix claim discrepancies, so it’s fair to say our claim rejections have gone down.”

Supports High Patient Volume

Dermatology practices often manage a high volume of short, frequent visits. Clearwave helps streamline intake and reduce bottlenecks so patients can move quickly through each visit. HMGS Dermatology reduced wait times by 89% and achieved an average check-in time of just over two minutes—allowing them to see more patients without adding staff.

Improves Practice Growth and Collections

Clearwave helps dermatology practices increase throughput and financial performance by capturing accurate data upfront and enabling point-of-service payments. HMGS Dermatology saw a 25% increase in new patient acquisition and 80% co-pay collection rates after implementing Clearwave’s platform.

Suzanne Hauswald, Administrative Director at HMGS Dermatology, says, “I’m very happy with our collections results. We’ve even collected a high percentage of outstanding balances. Patients are right there, being prompted and most of the time, they go ahead and make their full payment.”

Read HMGS story here to see how the 5-star dermatology practice sees more patients while cutting check-in times by 89%.

Dive deeper into 3 ways to use Clearwave's Check-in Software to increase profits at your dermatology practice.

Clearwave’s check-in tools are designed to address the modern needs of dermatology patients and practices—from reducing wait times to providing elevated experiences and most importantly, saving staff time!

Clearwave Registration streamlines workflows for Dermatology Practices by:

• Dramatically reducing wait times: Dermatology practices have reduced check-in time from 30–45 minutes to under 5 minutes for first-time users, driving a 83% drop and boosting patient satisfaction, which is critical for a specialty that's seeing an influx of interest from younger patients.
• Fueling high adoption of self-service registration: Self-registration kiosks and mobile pre-check lead to 96% patient adoption in many dermatology settings, with check-in times at around two-minutes on average, helping patients get to their exams faster!
• Boosting collection rates at the point-of-service: After adding kiosks, practices see immediate jumps in collection rates, anywhere from 40-154%. By offering digital and private payment methods, practices make collections easier on patients and reduce confusion and frustration, prior to even seeing their dermatologist!
• Providing staff workload relief and cost savings: Dermatology practices are using automated, patient-led registration to cut required front desk staffing by 25%, shifting those personal to other areas that require human intervention. 
• Improving data accuracy for cleaner claims: With digital check-in, patients can't skip questions, but they can see their information right in-front of them, which helps to increase data updates and accuracy, with zero staff involvement. Additionally, with instant insurance checks and an easy-to-use dashboard, staff can quickly spot insurance issues and solve them before they lead to claim rejections later on!

What are dermatology practice leaders saying about Clearwave Registration?

Dermatology Associates is a great example of this check-in success in action. IT Specialist, Matt Hyland, shares, “We’ve improved our eligibility verification process overall. Our insurance verification staff save time and energy every day, especially as it relates to solving outlier insurance nuances, like the hard-to-find insurance payers. We can label them as a specialist and more quickly determine patient eligibility and benefits in these instances.”

Automation isn’t about replacing human workers. It’s about optimizing staff capabilities and reducing time spent on routine tasks. One CEO shares, “Look at these solutions not just as technology, but instead as how they can become more workers for your practice. Technology is there, every day, checking people in and collecting payments. You can move around your people resources and get more done.”

This mentality translates directly into measurable staffing efficiencies for dermatology practices willing to embrace digital transformation. Dermatology Associates discovered this firsthand after automated patient registration and check-in systems. Practice Manager Donna Hyland was initially cautious about the transition: “I was skeptical at first of how well Clearwave could optimize staff workloads, while providing a positive patient experience. Once we had it in-house, I was happy to see how quickly it worked and how fast it made a positive impact on our practice.“

By automating routine registration tasks and streamlining patient flow, Dermatology Associates reduced required front desk staffing by 25% per location while maintaining high service standards, demonstrating how strategic automation can indeed function as additional workforce capacity. Read Dermatology Associates full story.

Dive deeper into 3 ways to use Clearwave's Check-in Software to increase profits at your dermatology practice.

Clearwave provides the best patient engagement software for dermatology practices looking to boost patient education and awareness around cosmetic procedures, like Botox, chemical peels or laser skin resurfacing. Clearwave’s Patient Engagement solution is purpose-built to help dermatology practices promote these services at the moment patients are most engaged, and capture collections upfront. 

Some key features that make it happen include:

1. Patient education and instant online booking: Using AI-powered education, pre-visit communication and Clearwave’s scheduling to practices are already increasing premium service conversion rates by 76%. Patients come to their appointments with the basics down and ready to discuss detailed questions with their providers and dermatologists.
2. Smart workflow logic at check-in: Based on patient demographics, the Clearwave's check-in system can also surface custom intake questions to build patient awareness of cosmetic procedures. These are not ads, but instead custom questions, designed by your practices and built to target ideal candidates for these procedures. These questions can ask if they're aware of or interested in certain services, which takes the pressure off of front desk staff or even providers of having awkward conversations, especially with challenging cosmetic subjects, like botox.
3. Simplified payment prompts during registration: With patient-led kiosks, the ask for patient payments falls of staff shoulders and onto patients, prompting them to pay co-pays, past-due balances and more right during digital check-in. Using kiosks specifically, dermatology practices have increase self-pay collection rates, capturing 58% of those payments upfront every month!

Success in Action:

In addition to prompting patient interest in cosmetic services, Dermatology practices are also collecting payments upfront for patients coming in for elective care. Clearwave has also helped the practice simplify self-pay and overall collections.

Donna Hyland, Practice Manager at Dermatology Associates, says, “Being able to charge for cosmetic services ahead of time through the kiosk is a great benefit, especially since we often see patients for cosmetic procedures. We’re able to load balances and any fees into Clearwave to be charged at check-in.” Read Dermatology Associates' story, see how they've dropped required front desk staff by 25% while seeing 95% patient adoption of kiosks.

See what Dermatology practices are doing today to increase profits and conversions.

In dermatology, practices often juggle both medical and cosmetic appointment types, from skin exams to elective aesthetic services. Additionally, dermatology practices face a new kind of pressure, the rise of Millennial and Gen Z patient bookings, and with that rise comes new demands for a seamless experience from check-in to check-out. The best patient scheduling software for dermatology practices lets patients book online while respecting dermatologist requirements and meeting demands for a modern, elevated experience.

Key features that dermatology practices love about Clearwave Scheduling:

• The ability to support both cosmetic and medical visit types, ensuring patients are booked for the right service, provider and time
• 24/7 real-time scheduling for new and existing patients, without a password or portal, increasing conversions and competitive edge
• AI-driven logic that reflects dermatologist rules, clinical constraints and practice preferences
• Seamless EMR/PMS integration, meaning all appointment data flows directly into critical systems, without duplication or added staff work on the back end
• Tracking to determine which channels and marketing efforts drive the highest conversions
• 87% or higher patient adoption of online scheduling, saving 500-1,500 staff hours — reducing workloads and errors while empowering patients to make appointments on the spot
• A built-in waitlists to enable patients to come in sooner by capturing last-minute openings, which also reduces unused slots
• Integration with eligibility verification at booking, enabling patients to make updates immediately, solving back-end insurance setbacks later on

Dive deeper into what makes Clearwave the best patient scheduling software for dermatology practices!