Blog
3 Ways Leaders Can Become Masters of Change Management
When it comes to revamping an organization’s front office, the difference between success and failure often hinges on one key characteristic: the change management skills of the leader who spearheads the project. Becoming a master of change management isn’t easy, but...
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Leveraging IT to Optimize Revenue Cycle Management
A recent survey found that more than half (56 percent) of Americans are delaying payment on medical bills, citing high-deductible health plans and confusion over insurance coverage as the primary reasons. The survey, conducted by Omaha, Neb.-based communications...
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How Self-Service Check-In Is Changing the Psychology of Patient Payment
According to a recent AON Hewitt survey, more than one-third of high-cost patients wait until their bill arrives to determine how they will cover their out-of-pocket responsibility. But patients who use digital check-in are more inclined to pay at the point of...
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5 Trends from AAO 2017: Bionic Lenses and Digitalization Top List
One of the most exciting aspects of attending the annual American Academy of Ophthalmology (AAO) meeting is the chance to see what’s just ahead in eye care: the new techniques, technologies and research that will soon make a difference for patients. At this year’s...
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4 Ways to Improve Value During Patient Check-In
Having an inefficient check-in process causes healthcare systems and group practices to experience lower satisfaction from patients, and increased expense and lost revenue for the organization. Modernizing the check-in process is critical not only in addressing...
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Tips to Grow Your Ophthalmology Practice
I was introduced to the ophthalmic world over 10 years ago as an extremely satisfied LASIK patient who referred family and friends to the clinic where I had my procedure. I was highly myopic and fearful of the procedure, but decided to try refractive surgery to...
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Modernizing Your Practice by Utilizing Digital Check-in
The world is evolving and every aspect of life is adapting to the changes of the world. In the healthcare sector, there have been tremendous changes. Modernizing your practice can be easy when technology is applied to most parts of healthcare, ranging from surgery,...
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Client Spotlight: Rob Crabtree
Rob Crabtree Administrative Director of Orthopedics UAB Medicine, Birmingham, Ala. As a high school basketball player with no plans to play college ball, Rob Crabtree could not have predicted that someday, his interest in sports would lead to a career in sports...
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