How Our Patient Scheduling Software
Increases Acquisition
Clearwave's patient scheduling software works closely with your critical EMR/PMS, allowing you to centralize patient and provider data from multiple sources. Once a patient books, cancels or reschedules in the Clearwave scheduling platform, your critical systems will update in real time, meaning no lag time, no staff intervention, no overbooking, and most importantly, no patient confusion.
Key Ways The Clearwave Patient
Scheduling Platform Benefits Your Practice
Online Patient Scheduling
How Clearwave Online Patient Scheduling Streamlines Acquisition
With a 24/7 online patient scheduling solution that can be embedded into an existing website or mobile app, your practice becomes instantly searchable, allowing new patients to shop for care and schedule appointments with providers. Working seamlessly across desktop and mobile devices, smart scheduling is accessible for all patients, ensuring accurate, real-time patient-provider match incorporating patient, provider and health system needs.
NextUp Waitlist
Scheduling for Call Centers
How Clearwave's Call Center Scheduling Drives Practice Growth
Practices use Clearwave's patient scheduling platform to book more patients without increasing acquisition costs. Use our patient scheduling solution for call centers to instantly streamline workflows, improve patient loyalty and acquire more patients. Our customers have even increased practice locations with no increase to call center volume or FTE costs. Customers have also decreased call-time length decreased by 70% and reduced new agent training time by 30%. Bring in more patients, for less, with Clearwave's SchedLogic™ call center solution.
Contact Center and Back Office Scheduling
With our guided scheduling dialogue, Clearwave Patient Scheduling provides call center agents and office schedulers with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. Our smart rules ensure a perfect match for every patient, reflecting your providers’ preferences, reducing training time and eliminating human error.
SchedLogic™ Matching Algorithm
Perfectly match patients with the right providers, at the right times, to create appointments that reflect providers’ preferences, maximize organizational efficiency and best address your patients’ needs. Our complex patient scheduling algorithm handles all appointment types and can be customized based on your organization’s workflow. Built with the understanding that patient and physician needs keep changing, nothing is hard coded, and practices can easily make changes to reflect their constantly changing environment at any time. SchedLogic is EMR/PMS-agnostic, which allows your organization to centralize patient and provider data from multiple sources and apply it to best benefit your needs.
PATIENT NEEDS
The patient steps through a guided workflow, and is asked relevant diagnostic and algorithmically personalized questions along the way to understand what they need
PATIENT HISTORY
PMS/EMR integrations ensure patient historical data is leveraged in scheduling decisions
PROVIDER EXPERTISE & PREFERENCES
Back-end rules reflect real-life provider priorities and preferences in the digitized workflow
BUSINESS LOGIC
Matching algorithms align appointment slots with organizational constraints such as insurance restrictions and reimbursement policies
How Our Patient Scheduling Software
Accelerates Growth for Speciality Practices
INCREASED EFFICIENCIES
Allow patients to instantly find and schedule appointments with providers, reducing the workload and burden on staff. Our smart engine matches the right care to the right patient, in real time. Our platform mimics the complex needs and logic of each organization we work with.
IMPROVE PATIENT
ENGAGEMENT AND LOYALTY
With 24/7 scheduling and a waitlist option, patients are instantly enabled to view relevant providers and schedule care through their preferred channel at their preferred time, increasing patient satisfaction and loyalty, and creating a more engaged customer base.
DRASTICALLY REDUCE
NO-SHOWS
Online appointment management and automated patient appointment reminders ensure that patients and their providers are always on the same page.
MAXIMIZE PHYSICIAN
TIME WITH FEWER GAPS
The NextUp waitlist enables you to easily fill appointment gaps, without creating additional work for your staff. As available times open, NextUp will notify patients and book new appointments upon confirmation. With smart rules, NextUp will minimize gaps and maximize your physicians’ valuable time.
“The online scheduler has been huge in helping book patients in the way that meets provider requirements, and now it is really on autopilot for us. It has been so seamless and a great convenience for our patients and relief for our staff.”
16%
of appointments booked online are new patients
45%
of appointments booked online are made after hours
34%
of appointments booked online are made last minute
“We needed a scheduling solution that put patient preferences first —and made access to care faster and simpler. Clearwave’s digital patient access platform ticked all our boxes, enabling rapid and flexible deployment to deliver superior patient satisfaction and operational efficiency.” - Annie Cain, Technology Manager | PANW
61%
Of appointments scheduled online are last-minute appointments, filling schedule gaps
20%
Increased in appointments scheduled online from previous solution
29%
Of all appointments are scheduled after-hours, providing the convenience patients need
“We were looking for efficiency. We wanted to streamline call center agent training and at the same time, simplify the scheduling process. Clearwave Scheduling has made us more efficient, it’s a huge gain.”
25,000
Scheduled appointments/month
70%
Reduction in call time
30%
Reduction in agent training time
See How The Patient Scheduling Platform Works
We’re Stronger When We Support Each Other
High-growth practices choose technology solutions by evaluating price, fit and partnership. Your practice will grow further, faster with a vendor partner who CAREs about your outcomes, your challenges and your patients. At Clearwave, our experience working with medical practices of all sizes and across specialties has shaped our belief that we’re stronger when we support each other – that's why we provide clearwaveCARE. With a focus on building lifelong partnerships, your experience will go beyond technology to ensure you maximize value.
How Clearwave's Patient Scheduling Software Helps Practices Like Yours
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The Children’s Clinic Case Study
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