FROM CLEARWAVE

Patient Scheduling Software

High-growth practices leverage the most robust patient self-scheduling software on the market to increase booking accuracy, efficiency and patient acquisition. Clearwave Scheduling’s smart software, complete with automated eligibility checks and a waitlist, reflects your providers’ preferences and practice priorities. Put scheduling on autopilot to boost profits and patients.

5 Ways Clearwave’s Patient Scheduling Software
Increases Acquisition & Accuracy

Give patients the ownership to self-schedule healthcare appointments, drop staff workloads and get your providers to see that self-scheduling is key to improving accuracy and efficiency. Do more, with less. Reducing phone traffic and increasing patient acquisition, Clearwave Scheduling customers have seen 84% adoption of self-scheduling, up to 51% of online scheduling coming from new patients and 45% of bookings occurring after hours.

Match Provider Requirements

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Match Provider Requirements

Clearwave Scheduling offers the most flexible solution on the market, capable of meeting your scheduling requirements no matter the complexity and number of on-staff providers you have. Our team actively helps you build the scheduling workflows you need, ones that meet even the most convoluted requirements — because we understand that moving a scheduling process from manual to digital should not fall solely on your shoulders. Our patient self-scheduling software not only enhances efficiency but also minimizes the risk of human error as it's purpose-built to tackle the common obstacles that practices often face when implementing online scheduling. 

Check Insurance

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Check Insurance Eligibility

As eligibility is another complexity to patient bookings, it’s often a top reason practices and providers feel they must have staff intervene in the process. Clearwave Scheduling provides eligibility checks at the point-of-booking to reduce errors and ensure that patients are directed to the right services based on their insurance coverage and specific healthcare needs. Clearwave checks patient eligibility during the appointment booking process to help your practice meet scheduling requirements, especially around the unique Medicare/Medicaid and self-pay rules that you’ve established.

Meet Patient Demands

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Meet Patient Demands

Clearwave provides the self-scheduling ease, convenience and confirmation that patients demand. 

Ease: Clearwave Scheduling is user-friendly, enabling patients to navigate the platform effortlessly, eliminating unnecessary questions and reducing the time it takes to book an appointment. By minimizing clicks and offering clear instructions, our customers make their booking feel effortless for patients while meeting practice workflow requirements. 

Convenience: Patients want to make appointments while they’re top-of-mind, which means anywhere, anytime, 24/7. Clearwave Scheduling provides this convenience – helping your practice maximize bookings and revenue, even after hours, on weekends and during office days with heavy phone traffic! 

Confirmation: Clearwave Scheduling enables patients to book appointments, rather than just request an appointment. When patients go to book via Clearwave Scheduling, they don’t want to wait and see if their appointment request is approved, they will know instantly that they’ve booked an appointment and your practice’s schedule will update instantly at the same time. 

Track Success

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Track Success

Through our years of experience helping practices implement self-scheduling, we understand that success is not just about the number of appointments scheduled, but also understanding the entire patient journey. Clearwave Scheduling provides analytics on how many patients complete the scheduling process, the percentage of new versus existing patient bookings and insight into when bookings occur (last minute, after hours, etc.) This data is invaluable for refining the scheduling process, improving adoption and achieving your goal of making scheduling simpler for your patients and practice.

Improve Accuracy

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Improve Booking Accuracy

Accuracy is not just possible, but increasingly achievable with Clearwave Scheduling. With Clearwave’s smart scheduling software and the support of our clearwaveCARE client success organization, we help our clients tailor their scheduling workflows to meet the needs of their practice and providers, no matter the complexity or number of on-staff physicians. You can add financial consent forms, capture legal information and more, all to simplify the process and improve accuracy.  

How many errors has your schedule incurred this year, despite having a manual approach? Patient self-scheduling software can build efficiency into your scheduling approach while removing the risk of human error. With Clearwave Scheduling, your patients will rigorously follow pre-determined workflow specifications, eradicating any chance of inaccuracies in patient bookings. 

Fuel New Patient Growth With Scheduling Software
Built to Meet Your Unique Needs

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Online, 24/7 Booking

Put scheduling on autopilot for your practice, booking more patients and improving accuracy. With a 24/7 online patient scheduling solution that can be embedded into an existing website or mobile app, your practice becomes instantly searchable, allowing new patients to shop for care and schedule appointments with providers.  

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NextUp Waitlist

Combined with Clearwave Scheduling, NextUp gives your organization an automated tool to fill open time slots in a way that your patients are already familiar with. Send appointment requests and book new appointments to fill canceled or rescheduled slots without burdening your staff. 

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Multi-Language Scheduling

Clearwave Scheduling offers the most robust multi-language support for patient self-scheduling. Clearwave supports 13 languages including, English, Spanish, Portuguese (Brazil), Portuguese (Portugal), Russian, Persian/Farsi, Korean, Albanian, Arabic, Vietnamese, Chinese (simplified), Haitian Creole and French.

SchedLogic™ Matching Algorithm

Perfectly match patients with the right providers, at the right times, to create appointments that reflect providers’ preferences, maximize organizational efficiency and best address your patients’ needs. Our complex patient scheduling algorithm handles all appointment types and can be customized based on your organization’s workflow. Built with the understanding that patient and physician needs keep changing, nothing is hard coded, and practices can easily make changes to reflect their constantly changing environment at any time. SchedLogic is EMR/PMS-agnostic, which allows your organization to centralize patient and provider data from multiple sources and apply it to best benefit your needs.

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    PATIENT NEEDS

    The patient steps through a guided workflow, and is asked relevant diagnostic and algorithmically personalized questions along the way to understand what they need

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    PATIENT HISTORY

    PMS/EMR integrations ensure patient historical data is leveraged in scheduling decisions

  • 3

    PROVIDER EXPERTISE & PREFERENCES

    Back-end rules reflect real-life provider priorities and preferences in the digitized workflow

  • 4

    BUSINESS LOGIC

    Matching algorithms align appointment slots with organizational constraints such as insurance restrictions and reimbursement policies

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Smart Call Center Scheduling

Use Clearwave Scheduling for Call Center, our customers have even increased practice locations with no increase to call center volume or FTE costs. Customers have also decreased call-time by 70% and reduced new agent training time by 30%, bringing in more patients, for less! With our guided scheduling dialogue, Clearwave Scheduling provides an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. 

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Strong PMS/EHR Integration

Our patient scheduling software works closely with your critical EMR/PMS, allowing you to centralize patient and provider data from multiple sources. Once a patient books, cancels or reschedules in the Clearwave Scheduling platform, your critical systems will update in real time, meaning no lag time, no staff intervention, no overbooking, and most importantly, no patient confusion. Capture important booking information where you need it most and reduce staff involvement in booking.

“The online scheduler has been huge in helping book patients in the way that meets provider requirements, and now it is really on autopilot for us. It has been so seamless and a great convenience for our patients and relief for our staff.”

16%

of appointments booked online are new patients

45%

of appointments booked online are made after hours

34%

of appointments booked online are made last minute

“We needed a scheduling solution that put patient preferences first —and made access to care faster and simpler. Clearwave’s digital patient access platform ticked all our boxes, enabling rapid and flexible deployment to deliver superior patient satisfaction and operational efficiency.” - Annie Cain, Technology Manager | PANW

61%

Of appointments scheduled online are last-minute appointments, filling schedule gaps

20%

Increased in appointments scheduled online from previous solution

29%

Of all appointments are scheduled after-hours, providing the convenience patients need

“We were looking for efficiency. We wanted to streamline call center agent training and at the same time, simplify the scheduling process. Clearwave Scheduling has made us more efficient, it’s a huge gain.”

25,000

Scheduled appointments/month 

70%

Reduction in call time

30%

Reduction in agent training time

See How The Patient Scheduling Platform Works

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We’re Stronger When We Support Each Other

High-growth practices choose technology solutions by evaluating price, fit and partnership. Your practice will grow further, faster with a vendor partner who CAREs about your outcomes, your challenges and your patients. At Clearwave, our experience working with medical practices of all sizes and across specialties has shaped our belief that we’re stronger when we support each other – that's why we provide clearwaveCARE. With a focus on building lifelong partnerships, your experience will go beyond technology to ensure you maximize value.

How Clearwave's Patient Scheduling Software Helps Practices Like Yours

The Orthopaedic Group Boosts Scheduling Efficiency for Patients & Staff

The Orthopaedic Group, a highly rated practice that sees around 500 patients a day, implemented online scheduling to boost efficiency…

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Tampa General Hospital Speaks on Digital Patient Access Meeting Patients’ Needs and Behavior

Digital patient access is a key factor in a competitive healthcare market. Providing healthcare solutions like online scheduling meets patients’…

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The Children’s Clinic Case Study

The Children’s Clinic, a physician group located in the metro area of Portland, Oregon, wanted to enable online and mobile…

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