Decreased Call Times by 70% & Increased New Patients

Thomas Eye Group is a growing ophthalmology practice in the greater Atlanta metro area. The practice implemented Clearwave Self-Scheduling to support practice growth while streamlining call-center operations. In a webinar discussion on Positioning Your Practice for Growth, Brian Stone, Co-Founder & Chief Strategy Officer at Clearwave, shares how Thomas Eye Group increased patient acquisition and grew practice locations without increasing call center volume or costs. Watch the full discussion here.

Acquisition & Cost Impacts of Patient Self-scheduling:

  • 30% of patients scheduling appointments online are new patients
  • Increased practice locations with no increase to call center volume or FTE costs
  • Call center patient call-time length decreased by 70%
  • 46% of appointments are self-scheduled and that number is growing every month