Clearwave ADA Compliance Policy

We believe the patient healthcare journey should be accessible to all. At Clearwave, our number one priority is to help practices achieve better outcomes for their patients and that starts with the first interaction with your practice. From scheduling to check-in and beyond, we're committed to delivering the best possible experience and access to every patient who comes in to see their healthcare provider. Learn more about how Clearwave prioritizes ADA compliance.

 

care image ada page

ADA Hardware and Software Compliance Policy Statement

Clearwave, Inc. is committed to ensuring that all hardware and software provided to our customers are accessible to all individuals, in compliance with the Americans with Disabilities Act (ADA) and other laws and regulations governing accessibility. This policy outlines our commitment to providing equal access to technological resources, as well as our dedication to fostering an inclusive environment for our customers, their providers and their patients.

Scope

Scope

This policy applies to hardware including kiosks, tablets, scanners, payment capture devices and other miscellaneous hardware made available by Clearwave for provider's practices and any software technology resources that are provided by Clearwave to Providers, as it relates to Clearwave’s written agreement with the Provider. This policy also applies to procurement of Hardware and third-party software from vendors/manufacturers that are intended to be used by Providers’ patients for purposes of accessing material features of Clearwave’s Services.

Technological & Hardware Compliance

Technological & Hardware Compliance

  • Clearwave commits to implement industry standard practice compliance techniques to ensure that hardware and software are capable of compliance with ADA standards.
  • Clearwave will regularly review industry standard practices for ADA compliance and consider the industry’s methods for broad use of its services and hardware and software across the community of those with disabilities. We will work to ensure that hardware devices and equipment are usable and navigable by individuals with disabilities and will remove any accessibility barriers that they may encounter. With respect to our kiosks, patients who are unable to use our kiosks may access a customer’s services by checking in directly with the provider staff.
  • For our digital products, we will strive to meet the standards set forth in the Web Content Accessibility Guidelines 2.1, Level AA, to the extent that compliance with such standards is required by law, and to the extent that the implementation of those standards is commercially reasonable and technically feasible for Clearwave.
  • If an accessibility feature would fundamentally alter our hardware or software, or it would impose an unreasonable burden on Clearwave to remove an accessibility barrier, Clearwave will work with its customers to provide a reasonable accommodation that delivers the service made inaccessible by the barrier.

Training

Training

  • Our employees who are tasked with hardware or software configuration and product decisions will receive training on ADA compliance and the relevant accessibility standards to foster an inclusive workplace and to ensure that everyone understands their responsibilities in creating an accessible environment. Clearwave will also make reasonable resources available to support training of practice staff on use of hardware and software provided in conjunction with Clearwave’s Services.
  • Vendors Supplying Hardware/Software: Clearwave aims to use reputable vendors that strive to meet ADA compliance for the hardware/software they provide to clients.

Implementation

Implementation

All employees or vendors tasked with configuration or product decisions will be responsible for upholding this policy and integrating it into their daily activities. Our Human Resources department will oversee policy implementation, provide guidance, and address any inquiries or concerns related to ADA compliance.

Enforcement

Enforcement

Clearwave will enforce this policy by requiring that products shipped to providers are in compliance with this policy and by requiring any third-party vendors to adhere to ADA compliance in their configuration of hardware supplied by such vendor. The company will take appropriate measures to address any ADA compliance concerns promptly and fairly.

Review

Review

  • This policy will be reviewed on a periodic basis to ensure its effectiveness and relevance. Any necessary updates will be made to reflect changes in laws, regulations, and best practices related to ADA compliance.
  • By adhering to this ADA Hardware and Software Compliance Policy Statement, Clearwave demonstrates our commitment to creating an inclusive and accessible environment for all individuals, fostering a culture of respect, understanding, and equal opportunity.

See Why High-Growth Practices Choose Clearwave

Fill out the form to get a demo!