Clearwave ADA Compliance Policy
We believe the patient healthcare journey should be accessible to all. At Clearwave, our number one priority is to help practices achieve better outcomes for their patients and that starts with the first interaction with your practice. From scheduling to check-in and beyond, we're committed to delivering the best possible experience and access to every patient who comes in to see their healthcare provider. Learn more about how Clearwave prioritizes ADA compliance.
ADA Hardware and Software Compliance Policy Statement
Clearwave, Inc. is committed to ensuring that all hardware and software provided to our customers are up to date with technological features that will enable equal access and opportunity for all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA) and other relevant laws. This policy outlines our commitment to providing equal access to technological resources, as well as our dedication to fostering an inclusive environment for our customers, their providers and their patients.
This policy applies to hardware including kiosks, tablets, scanners, payment capture devices and other miscellaneous hardware made available by Clearwave for provider's practices and any software technology resources that are provided by Clearwave to Providers, as it relates to Clearwave’s written agreement with the Provider. This policy also applies to procurement of Hardware and third-party software from vendors/manufacturers that are intended to be used by Providers’ patients for purposes of accessing material features of Clearwave’s Services.
Technological & Hardware Compliance
Technological & Hardware Compliance
- Clearwave commits to implement industry standard practice compliance techniques to ensure that hardware and software are capable of compliance with ADA standards.
- Clearwave will regularly review industry standard practices for ADA compliance and consider the industry’s methods for broad use of its services and hardware and software across the community of those with disabilities. Ensuring that hardware devices and equipment are usable and navigable by individuals with disabilities, without encountering barriers. Clearwave kiosks are not unmanned devices. Patients can always check in directly with the provider staff.
- Taking into account available technologies and commercial feasibility at the time of shipment, and during the term of the relationship between Clearwave and a provider to the extent ‘in the field’ upgrades are available. Clearwave will strive to provide accessibility functionality in all hardware and software that is delivered to providers for the purpose of enjoying the services provided by the company that are accessible to individuals with disabilities.
- For hardware or software that is capable of ADA compliance (which may include Clearwave’s efforts to become WCAG 2.0, 2.1 or 2.2 compliant) Clearwave or its applicable vendors will make commercially reasonable efforts to configure hardware and software requirements to be in line with such applicable standards.
- In the event applicable where hardware or software is not capable of ADA compliance, Clearwave will work with its providers to update, upgrade or replace hardware or software, as applicable, in the event of availability of new products that become available. The company recognizes that purchasing decisions related to Clearwave hardware and software are ultimately made by providers and that if the providers choose not to upgrade or replace their hardware/software then ADA compliance may not be feasible pursuant to this policy.
- Our employees who are tasked with hardware or software configuration and product decisions will receive training on ADA compliance and disability awareness to foster an inclusive workplace and to ensure that everyone understands their responsibilities in creating an accessible environment. Clearwave will also make reasonable resources available to support training of practice staff on use of hardware and software provided in conjunction with Clearwave’s Services.
- Vendors Supplying Hardware/Software: Clearwave aims to use reputable vendors that strive to meet ADA compliance for the hardware/software they provide to clients.
- Customer Services: The company’s hardware/software will be provided with a goal of being accessible to all customers and applicable with all U.S. Federal and State laws. If necessary, Clearwave will make reasonable efforts in conjunction with providers to provide accommodations when requested by customers with disabilities if hardware is not capable of addressing their specific disabilities.
All employees or vendors tasked with configuration or product decisions will be responsible for upholding this policy and integrating it into their daily activities. Our Human Resources department will oversee policy implementation, provide guidance, and address any inquiries or concerns related to ADA compliance.
Clearwave will enforce this policy by requiring that products shipped to providers are in compliance with this policy and by requiring any third-party vendors to adhere to ADA compliance in their configuration of hardware supplied by such vendor. The company will take appropriate measures to address any ADA compliance concerns promptly and fairly.
This policy will be reviewed on a periodic basis to ensure its effectiveness and relevance. Any necessary updates will be made to reflect changes in laws, regulations, and best practices related to ADA compliance.
By adhering to this ADA Hardware and Software Compliance Policy Statement, Clearwave demonstrates our commitment to creating an inclusive and accessible environment for all individuals, fostering a culture of respect, understanding, and equal opportunity.