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We’re stronger when we support each other, that’s why we provide clearwaveCARE. As our customer, your experience goes beyond technology — we CARE about your outcomes, your challenges and your patients.

​​Implementation

​​Implementation

The implementation process is focused on helping your practice or health system see immediate and lasting success with Clearwave. You’ll receive a dedicated project manager and implementation team, who will help you customize your workflows, make recommendations and ensure tight integration with critical systems and payers.

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Support

​​Support

With patients and staff relying on Clearwave for everyday use, our team is focused on fast responses and effective resolutions to support needs. Our personable support team is easy to reach and has in-depth knowledge of Clearwave. They will work to resolve the root problem as quickly as possible to provide a resolution, so your staff can get back to what matters most, patient care.

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Training

​​Training

Proper training fuels faster productivity, which is why we ensure that each customer is provided instructor-led training during implementation. In addition, your staff can rely on our training team for ongoing training needs. As your practice operations and Clearwave evolve over time, we also offer workflow reviews to ensure you’re leveraging the solution for maximum value.

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Strategic Success

​​Strategic Success

With a Client Success Manager, you have a dedicated consultant that helps ensure the maximum value of the solution. Through regular engagement and metrics-driven discussions, Clearwave will communicate best practices and target metrics to help you maximize patient engagement, mitigate risk and achieve key objectives.

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CAREcommunity

CAREcommunity

Find best practices collateral, user guides, training videos and more — and trust that the CAREcommunity is not a forgotten “Help Center”. Instead, our team actively monitors the community and curates the content to ensure it is relevant, up-to-date and easy to find.

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CAREsiders

CAREsiders

Stop, collaborate and listen! CAREsiders is Clearwave’s client loyalty program, our way of giving back to the clients who have supported Clearwave or participated with our community.

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Customers Share Their Experience with clearwaveCARE

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The excellent customer service we receive today is the same as the day we signed our contract. It is easy to tell they are genuine and not just trying to sell their product. Behind the scenes, they monitor our account and proactively reach out with suggestions to help make us more successful.

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Shelley Gerads

Business Office Manager at St. Cloud Orthopedic Associates
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We already had wonderful experiences with Clearwave and their patient engagement solutions. Clearwave support is wonderful. The kiosk implementation through Clearwave was one of the best digital solution implementations we’ve had.

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Brooke Dover

Administrator at Alabama Ophthalmology Associates
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I have a Clearwave representative whom I give feedback to. Each time they listen to our needs, take it constructively and go above and beyond to meet them. I can say Clearwave is willing to do what it takes to get the job done. The entire team is very supportive and customer friendly.

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LeAnne Moran

VP of Revenue Cycle at East Alabama Health
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We worked with Clearwave’s Success team to troubleshoot our workflows, after running into a challenge we did not foresee. Together they helped us update our messaging and workflows to increase our overall patient pre-check rate.

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Patrick Hansen

Administrator at Ironwood Cancer & Research Centers

clearwaveCARE in Action

AOA Sees Impact from A Partner that CAREs

Alabama Ophthalmology Associates (AOA) has three core locations and six Board-certified ophthalmologists on staff that provide sub-specialty care. Facing practice-wide…

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Pediatric Associates Case Study

Pediatric Associates of the Northwest needed a scheduling solution that put patient preferences first – and made access to care…

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St. Cloud Orthopedic Associates Case Study

St. Cloud Orthopedic Associates wanted to find a way to reduce long lines that were often out of the door….

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CARE for the Caregivers

Create an Efficient Pre-verification Workflow to Improve Collections and Claims

Reading Time: 4 minutes Capturing real-time eligibility verification at multiple patient touchpoints can significantly help your practice reduce rejected insurance claims and increase point-of-service…

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3 Ways to Personalize Your Patient Experience Through Data

Reading Time: 4 minutes Today’s consumers are used to increased personalization. Think of the Netflix recommendations you receive or how your Amazon app reminds…

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Top 5 Patient Engagement Reports You Didn’t Know You Needed

Reading Time: 5 minutes As you search for the right patient engagement solution, determine your plan to measure performance. Your strategy and tools should…

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