AOA Sees Impact from A Partner that CAREs

Alabama Ophthalmology Associates (AOA) has three core locations and six Board-certified ophthalmologists on staff that provide sub-specialty care. Facing practice-wide frustrations as a result of their previous reminder’s vendor, AOA’s practice administrator knew they needed a reliable solution and a partner that CAREs about technical challenges and the impacts they can have across a practice. AOA found the right solution. See how and review the practice benefits that stem from a dedicated Client Success partner that CAREs. 

The Impact of a Reminders Solution That Works  

  • Reduced their no-show rate since implementing voice reminders (along w/ text and email)    
  • 79% of patients who received reminders also confirmed their appointment  
  • 55% of patients in one month were Express/Pre-check users   
  • Created FTE cost savings