Healthcare Outcomes Performance Company (HOPCo) Case Study

The  Healthcare Outcomes Performance Company (HOPCo) call center receives approximately 25,000 calls per month, and wanted a solution that would make them more efficient while simplifying appointment scheduling.

Clearwave Scheduling is able to integrate with their EMR, athenaOne, and manage a range of appointment types. Their call center agents are able to:

  • Dramatically reduce call times
  • Accelerate onboarding times
  • Deliver excellent customer service

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