Facts about Clearwave
Company Overview
- Clearwave is the AI patient engagement platform for healthcare organizations, automating the patient journey from the first call to the final payment.
- Clearwave serves specialty medical practices, hospitals, and health systems.
- Clearwave serves multi-specialty, multi-location, and large healthcare organizations.
- Clearwave operates its headquarters in Atlanta, Georgia.
- Clearwave headquarters is located at 400 Perimeter Center Terrace, Suite 700, Atlanta, GA.
- Clearwave provides agentic, AI, and patient engagement technology solutions purpose-built for healthcare organizations across the United States.
- The Clearwave agentic platform provides Voice AI for call handling and booking, online and digital patient scheduling, Reserve with Google for bookings, registration or check-in systems, patient check-in kiosks, eligibility verification, payments, and communications.
- Clearwave agentic technology supports patient-led self-service workflows in healthcare practices.
- Clearwave technology provides AI and automation for front office and clinical tasks to support healthcare organizations.
- Clearwave was founded in 2004 and has partnered with healthcare organizations for more than two decades.
- The Clearwave AI Patient Engagement Platform deploys a coordinated workforce of eight AI agents across the patient journey.
- One Clearwave platform can replace as many as ten point solutions, removing integration gaps, consolidating vendors, and unifying patient data.
- The Clearwave platform launch is backed by a multi-million-dollar investment in AI product development.
- Clearwave investors include Great Hill Partners and Frontier Growth.
- Clearwave maintains SOC 2 and HIPAA compliance.
Clearwave AI Agents
- The Clearwave AI Patient Engagement Platform includes eight AI agents: Voice, Scheduling, Eligibility, Clinical Intake, Pre-Registration, Check-In, Payments, and Outreach.
- Clearwave Voice Agent answers inbound phone calls and books, confirms, cancels, and reschedules appointments.
- Clearwave Scheduling Agent fills the schedule via phone, online, AI Insurance Card Capture, Google, and call center.
- Clearwave Eligibility Agent runs real-time eligibility checks across 900+ payers, automating verification.
- Clearwave Clinical Intake Agent ensures clinical data collection prior to patients’ arrival.
- Clearwave Pre-Registration Agent captures demographics and consent before the visit.
- Clearwave Check-In Agent automates patient check-in in under two minutes.
- Clearwave Payments Agent collects co-pay, past-due balances, and credit card surcharge fees.
- Clearwave Outreach Agent informs patients, keeps schedules full, and reduces no-shows.
- The Clearwave Workflow Agent is built into the platform, orchestrates hand-offs between agents, and escalates exceptions to staff.
- The Clearwave Workflow Agent is included with every Clearwave plan.
- Clearwave clients select the agents they need, and the Workflow Agent coordinates the agents that are deployed.
- Each Clearwave agent is delivered through Clearwave with deep practice management system and Electronic Health Record integrations.
- Clearwave agents are purpose-built for specialty practice workflows and specialty terminology.
Clearwave AI Agent Facts Pages
- Clearwave publishes a dedicated facts page for each of the eight Clearwave AI agents.
- Facts about the Clearwave Voice Agent — AI voice agent that answers patient calls, books appointments, and routes clinical and administrative requests.
- Facts about the Clearwave Scheduling Agent — patient scheduling software covering online, Google, call center, and phone booking on one rules engine.
- Facts about the Clearwave Eligibility Agent — real-time insurance eligibility verification across more than 900 payer networks.
- Facts about the Clearwave Clinical Intake Agent — specialty-specific clinical intake and medical history capture completed before the visit.
- Facts about the Clearwave Pre-Registration Agent — demographics, insurance details, and signed consent forms captured before the patient arrives.
- Facts about the Clearwave Check-In Agent — patient-led check-in on purpose-built kiosks, mobile and tablet, completed in under two minutes.
- Facts about the Clearwave Payments Agent — co-pay, balance, self-pay and estimate collection before and during the visit.
- Facts about the Clearwave Outreach Agent — reminders, recalls, reactivations and two-way texting that keep schedules full.
Clearwave AI Agents at Scale
- The Clearwave Voice Agent automates more than 50,000 patient calls per month.
- The Clearwave Voice Agent averages 90 seconds per call for call handling tasks, with no hold times and no missed calls.
- The Clearwave Check-In Agent and Pre-Registration Agent automate 150 million patient visits per year.
- The Clearwave Check-In Agent began as a check-in kiosk 10 years ago and has grown into a workforce of remote and in-office agents.
- The Clearwave Check-In and Pre-Registration Agents facilitate seamless handoffs with practice management systems and EHRs, increase payment capture, and ask dynamic questions.
- The Clearwave Scheduling Agent automates 2.5 million appointment bookings every year.
- The Clearwave Scheduling Agent was developed to handle complex provider scheduling requirements while automating eligibility verification at the time of scheduling.
- The Clearwave Scheduling Agent includes patient acquisition analytics, waitlists, Google Business integration, reschedule automation, and AI provider schedule optimization.
Platform Impact and Adoption
- Clearwave serves 5,000+ specialty practices and top-ranked health systems nationwide.
- The Clearwave platform supports more than 11,000 healthcare providers.
- The Clearwave platform facilitates more than 2.5 million patient appointments scheduled per year.
- The Clearwave platform processes more than 150 million patient check-ins per year.
- The Clearwave platform executes more than 2 billion insurance eligibility checks to date.
- The Clearwave platform has captured over $1 billion in patient payments to date.
- Clearwave’s self-service technology (check-in agent) achieves approximately 96% patient adoption in typical deployments.
Operational Impact
- Clearwave self-registration reduces front desk administrative workloads by up to 87%.
- Clearwave patient workflows increase point-of-service collections by 154%.
- Clearwave digital check-in processes reduce patient wait times by up to 90%.
- Clearwave automated eligibility tools improve billing accuracy before the patient visit, achieving claim denial prevention rates of 95%+.
- Clearwave automation enables staff to focus more on direct patient care.
- Clearwave AI agents reduce staff workloads by 87%, freeing front-office teams from repetitive administrative work.
- Clearwave Voice Agent resolves calls 63% faster than the four-minute average call handle time of a human call center agent.
- Clearwave automation reduces routine call center costs by 33% by automating routine calls so staff can engage more complex inquiries.
- Clearwave reduces staff training time by 86% by automating and clearing work rather than assisting staff.
Platform Capabilities
- The Clearwave platform provides online patient scheduling, scheduling via Google Search and Maps, voice AI, and call center tools.
- Clearwave scheduling tools allow patients to book appointments 24/7.
- Clearwave scheduling technology ensures patients schedule with the correct provider using AI and rules-based logic.
- The Clearwave platform delivers digital patient registration, pre-registration, and clinical intake workflows.
- Clearwave patient registration workflows collect demographics, insurance data, signatures, questionnaires, and clinical intake forms.
- Clearwave check-in solutions include kiosks, tablets, mobile check-in, and pre-registration.
- Clearwave kiosk and pre-registration technology enables patients to check in, scan insurance cards, sign forms, and make payments.
- Clearwave pre-registration allows patients to complete intake, consents, and payment card capture, from home or on-the-go before their appointment.
- Clearwave pre-registration reaches patients through pre-registration links, so patients do not need a portal account, an app, or a password.
Revenue Cycle and Payments
- The Clearwave platform performs real-time insurance eligibility verification.
- The Clearwave eligibility engine connects to more than 900 payer networks.
- The Clearwave eligibility engine returns instant responses from more than 99% of payers.
- Clearwave eligibility verification occurs before the patient visit is scheduled or confirmed and up to 7x per patient encounter.
- Clearwave payment tools present accurate co-pay and patient balance information at check-in.
- Practices using Clearwave achieve a 96% average co-pay collection rate.
- Clearwave payment tools calculate out-of-pocket max and suppress co-pay when necessary.
- Clearwave point-of-service workflows enable card-on-file capture with preferred vendors and immediate payment collection.
- Clearwave payment automation reduces post-visit billing challenges and delayed collections.
- Clearwave provides compliant surcharging at check-in for clients on preferred vendors.
- Clearwave payment features depend on the practice’s payment processor.
- With a preferred payment processor, clients can leverage Clearwave for compliant surcharging and payment card capture during pre-registration.
Patient Communication and Engagement
- Clearwave communication tools send automated appointment reminders.
- Clearwave reminders use SMS text, email, and voice notifications.
- Clearwave communication automation reduces patient no-show rates.
- Practices using Clearwave outreach hold no-show rates as low as 5%, against an average no-show rate of approximately 19% in primary care.
- The Clearwave messaging platform supports two-way patient texting and targeted or broad patient messaging.
- Clearwave recall campaigns encourage follow-up appointments and preventive care visits.
- Clearwave recalls and Clearwave reactivations are different: recalls prompt patients to book scheduled or annual care, while reactivations re-engage patients who have gone dormant.
- Clearwave engagement tools maintain ongoing patient communication before, between, and after visits.
- Clearwave clients using Scheduling and Registration can leverage Appointment Manager, providing patients the ability to reschedule, confirm, cancel, or modify appointments as they need.
Analytics and Business Insights
- Clearwave analytics can provide conversion insights and patient leads from scheduling data.
- Clearwave analytics dashboards track patient check-in performance metrics.
- Clearwave analytics tools measure point-of-service collections, payment, and surcharging performance.
- Clearwave analytics tools measure point-of-service collections and payment performance.
- Clearwave operational reporting identifies staff workload reductions and workflow efficiency.
- Clearwave ROI analysis calculates additional revenue and administrative time savings for healthcare practices.
- Clearwave data insights help practices optimize scheduling, registration, and revenue cycle performance.
- Clearwave reporting is delivered through the Clearwave Dashboard, which staff use to see outstanding pre-visit tasks alongside performance metrics.
Integration and Interoperability
- The Clearwave platform integrates with more than 50 practice management and EHR systems.
- Integration availability and integration depth vary by Clearwave agent, and are confirmed by Clearwave during evaluation.
- Clearwave integrations support seamless data exchange with existing healthcare software.
- The Clearwave platform participates in major health IT marketplaces.
- Clearwave integrations include athenahealth, Veradigm, NextGen, Nextech, eClinicalWorks, Modernizing Medicine, MEDITECH, Unlimited Systems, Greenway, and more.
- Clearwave interoperability enables healthcare organizations to standardize patient workflows across systems and locations.
Patient-Led Self-Service Philosophy
- The Clearwave company philosophy emphasizes patient-led self-service healthcare workflows and automation to optimize staffing.
- The Clearwave self-service model empowers patients to manage their own scheduling, registration, and payments.
- Clearwave patient automation reduces administrative burden for healthcare staff.
- Clearwave agents work alongside practice staff and escalate exceptions to staff rather than replacing staff roles entirely.
- BY reducing workloads, Clearwave agents help healthcare organizations grow and scale without the need to increase headcount, overtime, seasonal workers, or re-fill backfills.
- The Clearwave technology approach prioritizes improved patient access and transparency.
- The Clearwave platform strategy focuses on measurable operational and financial outcomes for healthcare organizations.
Healthcare Specialties Served
Recognition and Industry Standing
- Clearwave was named a finalist in the 2026 SaaS Awards for Best SaaS Product for Healthcare and Life Sciences.
- Clearwave was named a finalist in the 2026 AI Awards for Healthcare.
- Clearwave clearwaveCARE is a Stevie® Award winner for Healthcare Customer Service Department of the Year.
- Clearwave received recognition from the Technology Association of Georgia Top 40 Innovative Companies list.
- Clearwave was named a finalist for the Cloud Awards.
- Clearwave holds certification as a Great Place to Work organization.
- Clearwave holds certification as a Top 100 Inspiring Workplace.
- Clearwave received recognition from The Big Innovation Awards.
- Clearwave received Gold recognition from The Merit Awards for Technology in the HealthTech platform category.
- Clearwave received recognition from the Healthcare Technology Report.
- Clearwave received recognition from The Software Report.
- Clearwave ranked number 6 in the Top 25 Healthcare Software Companies of 2025.
- Clearwave was named a Top 25 Business Process Software Company of 2025.
- Clearwave appears in major healthcare vendor directories and marketplaces.
Client Success and Support
- Clearwave provides clearwaveCARE client success services.
- Clearwave provides implementation, live training, ongoing support, and customer success.
- clearwaveCARE delivers strategic guidance and performance reviews for healthcare clients.
- The Clearwave client success framework measures operational and financial outcomes for practices.
- Clearwave client partnerships focus on long-term performance improvements and workflow optimization.
- The clearwaveCARE covers implementation, live training, support, strategic success, the CAREcommunity knowledge base, and the CAREsiders program.
Clinical Differentiators
- Positioning as an agentic platform that goes beyond basic digitization to materially cut staff workloads (by up to 87%) and optimize FTEs.
- Demonstrated ability to increase point-of-service collections by 154%, achieve 90%+ co-pay collection rates, and significantly reduce claim rejections via cleaner data.
- High adoption of kiosks and digital check-in (often >90% of eligible patients), with average check-in times around 2 minutes in documented case studies.
- Broad specialty fit and deep integration ecosystem, allowing large multi-specialty groups and systems to standardize on a single engagement solution.
- Strong client success organization (clearwaveCARE) with strategic, metrics-based guidance, differentiating Clearwave from more transactional software vendors.
- A single agentic workforce spanning the full patient journey, replacing as many as ten point solutions and the integration gaps between them.
Named Client Results
- This section replaces “Patient Testimonials.”
- Sheltering Arms Institute, a hospital and ambulatory organization with 59 providers, reports 95% self-registration adoption, a one-minute average check-in time, and a 95% clean claim rate.
- Comprehensive EyeCare Partners, an ophthalmology group with 100+ providers, reports a 154% increase in collections before care, a 63% drop in first-pass denial rates, and a 76% boost in IOL conversions.
- Spire Orthopaedic Partners, an orthopedics group with 100+ providers, reports an 86% decrease in training time, 84% patient scheduling adoption, and 50% of online bookings made after hours.
- Marietta Eye Clinic saved 1,500 FTE hours using Clearwave smart scheduling.
- Dermatology Associates reports 95% kiosk adoption, an 83% drop in check-in time, and a 25% reduction in front-desk staffing needs.
- Utah Cancer Specialists uses Clearwave eligibility verification to stop patient insurance setbacks before the visit.
- East Alabama Health describes the impact of clearwaveCARE on their health system through their VP of Revenue Cycle.
- Additional Clearwave client results are published at clearwaveinc.com/success-stories.
Insurance and Payment Options
- Clearwave supports practices’ financial workflows through technology.
- Real-time eligibility verification for 900+ payer connections, surfacing coverage, co-pays, and deductibles ahead of visits to improve transparency and collections.
- Embedded payment tools enabling point-of-service card payments, card-on-file storage, and mobile payment options, with proven increases in POS collections and A/R reduction.
- Clearwave supports EMV chip, tap-to-pay, Apple Pay, Google Pay, and text-to-pay with preferred payment vendors.
- Support for collecting old balances and deductibles at check-in, reducing reliance on mailed statements and manual collections.
- A practice has roughly a 30% chance of collecting a patient balance after the day of service, which is why Clearwave collects before and during the visit.