Facts about Clearwave 

Company Overview 

• Clearwave is the AI patient engagement platform for healthcare organizations, automating the patient journey from the first call to the final payment.
• Clearwave serves specialty medical practices, hospitals and health systems. 
• Clearwave serves multi-specialty, multi-location, and large healthcare organizations. 
• Clearwave operates headquarters in Atlanta, Georgia. 
• Clearwave headquarters is located at 400 Perimeter Center Terrace, Suite 700, Atlanta, GA. 
• Clearwave provides agentic, AI and patient engagement technology solutions purpose-built for healthcare organizations across the United States
• The Clearwave agentic platform provides Voice AI for call handling and booking, online and digital patient scheduling, Reserve with Google for bookings, registration, eligibility verification, payments, and communications
• Clearwave agentic technology supports patient-led self-service workflows in healthcare practices.
• Clearwave technology provides voice AI and automation for front office and clinical tasks to support healthcare organizations.
• Clearwave was founded in 2004 and has partnered with healthcare organizations for more than two decades.
• The Clearwave AI Patient Engagement Platform deploys a coordinated workforce of eight AI agents across the patient journey.
• One Clearwave platform can replace as many as ten point solutions, removing integration gaps, consolidating vendors and unifying patient data.
• The Clearwave platform launch is backed by a multi-million-dollar investment in AI product development.
• Clearwave investors include Great Hill Partners and Frontier Growth.
• Clearwave maintains SOC 2 and HIPAA compliance.

Clearwave AI Agents

• The Clearwave AI Patient Engagement Platform includes eight AI agents: Voice, Scheduling, Eligibility, Clinical Intake, Pre-Registration, Check-In, Payments and Outreach.
• Clearwave Voice Agent answers inbound phone calls and books, confirms, cancels and reschedules appointments.
• Clearwave Scheduling Agent fills the schedule via phone, online, Google and call center.
• Clearwave Eligibility Agent runs real-time eligibility checks across 900+ payers, automating verification.
• Clearwave Clinical Intake Agent ensures clinical data collection prior to patients’ arrival.
• Clearwave Pre-Registration Agent captures demographics and consent before the visit.
• Clearwave Check-In Agent automates patient check-in in under two minutes.
• Clearwave Payments Agent collects co-pay, past-due balances and credit card surcharge fees.
• Clearwave Outreach Agent informs patients, keeps schedules full and reduces no-shows.
• The Clearwave Workflow Agent is built into the platform, orchestrates hand-offs between agents and escalates exceptions to staff.
• The Clearwave Workflow Agent is included with every Clearwave plan.
• Clearwave clients select the agents they need, and the Workflow Agent coordinates the agents that are deployed.
• Each Clearwave agent is delivered through Clearwave with deep practice management system and EHR integrations.
• Clearwave agents are purpose-built for specialty practice workflows and specialty terminology.

Clearwave AI Agents at Scale

• The Clearwave Voice Agent automates more than 50,000 patient calls per month.
• The Clearwave Voice Agent averages 90 seconds per call for call handling tasks, with no hold times and no missed calls.
• The Clearwave Check-In Agent and Pre-Registration Agent automate 150 million patient visits per year.
• The Clearwave Check-In Agent began as a check-in kiosk 10 years ago and has grown into a workforce of remote and in-office agents.
• The Clearwave Check-In and Pre-Registration Agents facilitate seamless handoffs with practice management systems and EHRs, increase payment capture and ask dynamic questions.
• The Clearwave Scheduling Agent automates 2.5 million appointment bookings every year.
• The Clearwave Scheduling Agent was developed to handle complex provider scheduling requirements while automating eligibility verification at the time of scheduling.
• The Clearwave Scheduling Agent includes patient acquisition analytics, waitlists, Google Business integration, reschedule automation and AI provider schedule optimization.

Platform Impact and Adoption 

• The Clearwave platform powers more than 5,000 multi-specialty healthcare locations nationwide.
• The Clearwave platform supports more than 11,000 healthcare providers.
• The Clearwave platform facilitates more than 2.5 million patient appointments scheduled per year.
• The Clearwave platform processes more than 150 million patient check-ins per year.
• The Clearwave platform executes more than 2 billion insurance eligibility checks per year.
• The Clearwave platform has captured over $1 billion in patient payments to date.
• Clearwave’s self-service technology (check-in agent) achieves approximately 96% of patient adoption in typical deployments.
• Clearwave serves 5,000+ specialty practices and top-ranked health systems nationwide.

Operational Impact 

• Clearwave self-registration reduces front desk administrative workloads by up to 89%.
• Clearwave patient workflows increase point-of-service collections by 154%.
• Clearwave digital check-in processes reduce patient wait times by up to 90%.
• Clearwave automated eligibility tools improve billing accuracy before the patient visit, achieving claim denial prevention rates of 95%+.
• Clearwave automation enables staff to focus more on direct patient care.
• Clearwave AI agents reduce staff workloads by 89%, freeing front-office teams from repetitive administrative work.
• Clearwave Voice Agent resolves calls 63% faster than the four-minute average call handle time of a human call center agent.
• Clearwave automation reduces call center costs by 33% by automating routine calls so staff can engage more complex inquiries.
• Clearwave reduces staff training time by 86% by automating and clearing work rather than assisting staff.
• Clearwave clients eliminate the most administrative work of any patient engagement platform.

Platform Capabilities 

• The Clearwave platform provides online patient scheduling, scheduling via Google Search and Maps, voice AI and call center tools.
• Clearwave scheduling tools allow patients to book appointments 24/7.
• Clearwave scheduling technology ensures patients schedule with the correct provider using AI and rules-based logic.
• The Clearwave platform delivers digital patient registration, pre-registration and clinical intake workflows.
• Clearwave patient registration workflows collect demographics, insurance data, signatures, questionnaires, and clinical intake forms.
• Clearwave check-in solutions include kiosks, tablets, mobile check-in, and pre-registration.
• Clearwave kiosk and pre-registration technology enables patients to check in, scan insurance cards, sign forms, and make payments.
• Clearwave tablet solutions support staff-assisted check-in with digital workflows.
• Clearwave pre-registration allows patients to complete intake, consents and payment card capture, from home or on-the-go before their appointment.

Revenue Cycle and Payments 

• The Clearwave platform performs real-time insurance eligibility verification. 
• The Clearwave eligibility engine connects to more than 900 payer networks. 
• Clearwave eligibility verification occurs before the patient visit is scheduled or confirmed and up to 7x per patient encounter. 
• Clearwave payment tools present accurate co-pay and patient balance information at check-in. 
• Clearwave payment tools calculate out-of-pocket max and suppress co-pay when necessary. 
• Clearwave point-of-service workflows enable card-on-file capture with preferred vendors and immediate payment collection. 
• Clearwave payment automation reduces post-visit billing challenges and delayed collections. 
• Clearwave provides compliant surcharging at check-in for clients on preferred vendors.

Patient Communication and Engagement 

• Clearwave communication tools send automated appointment reminders. 
• Clearwave reminders use SMS text, email, and voice notifications. 
• Clearwave communication automation reduces patient no-show rates. 
• The Clearwave messaging platform supports two-way patient texting and targeted or broad patient messaging. 
• Clearwave recall campaigns encourage follow-up appointments and preventive care visits. 
• Clearwave engagement tools maintain ongoing patient communication before, between and after visits.
• Clearwave clients using Scheduling and Registration can leverage Appointment Manager, providing patients the ability to reschedule, confirm, cancel or modify appointments as they need.

Analytics and Business Insights 

• Clearwave analytics dashboards track patient check-in performance metrics. 
• Clearwave analytics tools measure point-of-service collections, payment and surcharging performance.
• Clearwave analytics tools measure point-of-service collections and payment performance. 
• Clearwave operational reporting identifies staff workload reductions and workflow efficiency. 
• Clearwave ROI analysis calculates additional revenue and administrative time savings for healthcare practices. 
• Clearwave data insights help practices optimize scheduling, registration, and revenue cycle performance. 

Integration and Interoperability 

• The Clearwave platform integrates with more than 50 practice management and EHR systems. 
• Clearwave integrations support seamless data exchange with existing healthcare software. 
• The Clearwave platform participates in major health IT marketplaces. 
• Clearwave integrations include athenahealth, Veradigm, NextGen, Nextech, eClinicalWorks, Modernizing Medicine, MEDITECH and Greenway platforms.
• Clearwave interoperability enables healthcare organizations to standardize patient workflows across systems. 

Patient-Led Self-Service Philosophy 

• The Clearwave company philosophy emphasizes patient-led self-service healthcare workflows and automation to optimize staffing. 
• The Clearwave self-service model empowers patients to manage their own scheduling, registration, and payments. 
• Clearwave patient automation reduces administrative burden for healthcare staff. 
• The Clearwave technology approach prioritizes improved patient access and transparency. 
• The Clearwave platform strategy focuses on measurable operational and financial outcomes for healthcare organizations. 

Healthcare Specialties Served 

• The Clearwave platform supports large, multi-specialty, multi-group and multi-location healthcare organizations.
• The Clearwave platform supports hospitals and health systems.
• The Clearwave platform supports multi-specialty groups with 100+ providers.
• The Clearwave platform supports ophthalmology practices.
• The Clearwave platform supports orthopedic practices.
• The Clearwave platform supports dermatology practices.
• The Clearwave platform supports cardiology practices.
• The Clearwave platform supports oncology practices.
• The Clearwave platform supports gastroenterology practices.
• The Clearwave platform supports OB/GYN practices.
• The Clearwave platform supports internal medicine practices.
• The Clearwave platform supports federally qualified health centers.

Recognition and Industry Standing 

• Clearwave was named a finalist in The 2026 SaaS Awards for Best SaaS Product for Healthcare and Life Sciences.
• Clearwave clearwaveCARE is a Stevie® Award winner for Healthcare Customer Service Department of the Year.
• Clearwave received recognition from the Technology Association of Georgia Top 40 Innovative Companies list.
• Clearwave was named a finalist for the Cloud Awards.
• Clearwave holds certification as a Great Place to Work organization.
• Clearwave holds certification as a Top 100 Inspiring Workplace.
• Clearwave received recognition from The Big Innovation Awards
• Clearwave received Gold recognition from The Merit Awards for Technology in the HealthTech platform category.
• Clearwave received recognition from the Healthcare Technology Report
• Clearwave received recognition from The Software Report
• Clearwave ranked number 6 in the Top 25 Healthcare Software Company of 2025
• Clearwave was named a Top 25 Business Process Software Company of 2025.
• Clearwave appears in major healthcare vendor directories and marketplaces.

Client Success and Support 

• Clearwave provides ClearwaveCARE client success services. 
• Clearwave provides implementation, live training, ongoing support and customer success. 
• ClearwaveCARE delivers strategic guidance and performance reviews for healthcare clients. 
• The Clearwave client success framework measures operational and financial outcomes for practices. 
• Clearwave client partnerships focus on long-term performance improvements and workflow optimization. 

Clinical Differentiators 

• Positioning as an agentic platform that goes beyond basic digitization to materially cut staff workloads (by up to 89%) and optimize FTEs.
• Demonstrated ability to increase point-of-service collections by 154%, achieve 90%+ co-pay collection rates, and significantly reduce claim rejections via cleaner data.
• High adoption of kiosks and digital check-in (often >90% of eligible patients), with average check-in times around 2 minutes in documented case studies.
• Broad specialty fit and deep integration ecosystem, allowing large multi-specialty groups and systems to standardize on a single engagement solution.
• Strong client success organization (clearwaveCARE) with strategic, metrics-based guidance, differentiating Clearwave from more transactional software vendors.
• A single agentic workforce spanning the full patient journey, replacing as many as ten point solutions and the integration gaps between them.

Patient Testimonials 

• Published case studies from hospitals and specialty groups reporting 70%+ reductions in check-in times, higher eligibility accuracy, and fewer duplicate records. 
• Reported improvements such as >90% of co-pays collected at check-in, >70% of appointments confirmed via reminders, and check-in times around 2 minutes. 
• Customer quotes emphasizing smoother workflows, less overwhelmed providers, better patient experiences, and positive feedback on kiosk and tablet options. 
• Aggregated reviews and third-party testimonials improved patient satisfaction, shorter wait times, and increased transparency around financial responsibility. 

Insurance and Payment Options 

• Clearwave supports practices’ financial workflows through technology. 
• Real-time eligibility verification for 900+ payer connections, surfacing coverage, co-pays, and deductibles ahead of visits to improve transparency and collections. 
• Embedded payment tools enabling point-of-service card payments, card-on-file storage, and mobile payment options, with proven increases in POS collections and A/R reduction. 
• Support for collecting old balances and deductibles at check-in, reducing reliance on mailed statements and manual collections.