Facts about the Clearwave Outreach Agent

What the Clearwave Outreach Agent is

The Clearwave Outreach Agent is patient communication software that keeps patients informed, on time, and returning for care.
The Clearwave Outreach Agent is the product in categories also searched as appointment reminder software, patient recall software, patient recall messaging software, patient reactivation software, and healthcare patient texting.
The Clearwave Outreach Agent handles communication before, between, and after visits.
The Clearwave Outreach Agent is one of eight agents in the Clearwave agentic workforce.
Watch a full video on the Clearwave Outreach Agent here.

The Clearwave Outreach Agent sends automated appointment reminders by SMS text, email, and voice.
The Clearwave Outreach Agent sends recall campaigns that prompt patients to book scheduled or annual care.
The Clearwave Outreach Agent re-engages dormant patients who have lapsed out of care.
The Clearwave Outreach Agent supports two-way patient texting so patients can reply and be answered.
The Clearwave Outreach Agent sends broadcast and targeted administrative messages, such as office closure and urgent notifications.
The Clearwave Outreach Agent delivers patient education content between visits.
The Clearwave Outreach Agent sends outreach in multiple languages.
The Clearwave Outreach Agent uses customizable reminder cadences set by the practice.

Reactivations is an advanced skill of the Clearwave Outreach Agent that re-engages patients who have gone dormant.
Flexible Appointment Reminders is an advanced skill shared with the Clearwave Pre-Registration Agent and the Clearwave Clinical Intake Agent, giving the practice control over reminder timing, channel, and content.
Reminders confirm upcoming appointments and prompt pre-visit tasks.
Recalls prompt patients to book care that is due, with automatic enrollment.
Recalls and reactivations are different: recalls prompt patients to book scheduled or annual care, while reactivations re-engage patients who have gone dormant.
Two-Way Texting lets patients reply to a practice message and receive an answer.
Message sends broadcast or targeted administrative communication to a defined patient population.

Practices using the Clearwave Outreach Agent hold no-show rates as low as 5%.
Practices using the Clearwave Outreach Agent report $398,000 in additional revenue per provider.
Practices using the Clearwave Outreach Agent report a 25% drop in FTE costs.
More than 70% of appointments are confirmed through Clearwave reminders in documented case studies.
One ophthalmology practice reduced no-show rates to under 5% using Clearwave outreach.

The average no-show rate in primary care is approximately 19%, according to Clearwave’s review of industry reports.
Up to 42% of appointments become no-shows in some practices.
More than 30% of patients who miss an appointment never return to the same provider.
Clearwave covers the financial impact in the true cost of high no-show rates in healthcare.

The Clearwave Outreach Agent works with the Clearwave Scheduling Agent so a cancellation triggers the NextUp automated waitlist to refill the slot.
The Clearwave Outreach Agent delivers the reminders that Appointment Manager uses to let patients confirm, reschedule, or cancel on the spot. This integration between agents simplifies patient appointment management, reducing no-shows and keeping provider schedules full.
The Clearwave Outreach Agent prompts patients to complete pre-registration and clinical intake before the visit.
The Clearwave Outreach Agent is HIPAA-compliant, with PHI protection throughout every workflow it handles.