Seamless MEDITECH Integration

The best patient engagement solution for MEDITECH users is an integrated, patient-led platform that automates registration, eligibility, clinical intake and communications with data flowing directly into MEDITECH Expanse.

Clearwave enhances MEDITECH by giving patients ownership of the pre-visit journey, so information is captured accurately, once, by the person who knows it best. Instead of layering another disconnected tool on top of the EHR, health systems get one platform that sends reminders, pre-registers patients, verifies insurance in real time and writes clean data back into Expanse without an extra staff touch point.

Health systems running Clearwave with MEDITECH Expanse report:

• 94% patient adoption of self-registration at Holyoke Medical Center, despite an average patient age of 57
• 95% kiosk adoption across locations at Oswego Health
• Average check-in times of 2 minutes 11 seconds at Holyoke and 1 minute 45 seconds at Oswego
• Under 90 second check-in times for patients who pre-register

As Chris Giroux, Director of IT Application Services at Holyoke Medical Center, puts it: "A big value-driver is the data collection. It's a strength Clearwave has that's different than what other vendors can do with MEDITECH."

See the power of Clearwave and MEDITECH together by taking a demo. 

MEDITECH users reduce staff workload by shifting registration, eligibility verification, intake questionnaires and appointment confirmations to patients and automation, with results syncing straight into Expanse.

The work that consumes a front-desk day is rarely complex. It is re-keying an address, chasing an insurance change, calling to confirm an appointment or asking a patient questions they would rather answer privately. Clearwave moves that work upstream, so staff are managing exceptions instead of processing every patient by hand.

At Oswego Health, 69% of patients now complete pre-registration before they arrive and 74% confirm their appointments through automated reminders, which protects schedule integrity and removes calls from the queue. At Holyoke Medical Center, 66% of patients confirm appointments via reminders, and pre-visit questionnaires tailored by specialty feed directly into MEDITECH rather than being entered by clinical staff.

The effect is felt at the end of the day, not just in a report. Allison Rheault, EMR Application Analyst at Holyoke, shares: "Our registration and billing staff can get a lot more of their work completed. We even have fewer voicemails at the end of the day. Our teams are not scrambling to finish insurance verifications or make additional phone calls."

Clearwave agents work alongside staff, taking on repetitive administrative tasks so teams can spend their time with the patients who need help most.

See the power of Clearwave and MEDITECH together by taking a demo.