Callouts, Storms & Short Staff: How Oswego Health Keeps Check-In Moving

Facing staffing shortages, callouts and unpredictable Central New York storms, Oswego Health—an independent, nonprofit health system serving thousands of patients each month—needed a way to keep patient check-in moving without leaning on an already-stretched front desk. By partnering with Clearwave to put the healthcare journey in patients’ own hands, the Oswego build a front door that provides the access their community requires—while easing the workload on the front desk and staying compliant with the No Surprises Act.

Patient Engagement Impact:

• 95% Patient kiosk adoption rate
• 74% Appointment confirmation rate
• 69% Pre-registration adoption rate
• 1m41s Average check-in time