Facts about the Clearwave Check-In Agent

What the Clearwave Check-In Agent is

The Clearwave Check-In Agent is patient check-in software that lets patients check themselves in for a medical appointment.
The Clearwave Check-In Agent is the product in categories also searched as a patient check-in system, patient registration software, a patient check-in kiosk, a medical check-in kiosk, and contactless patient check-in.
The Clearwave Check-In Agent is patient-led, meaning the patient completes check-in rather than a staff member completing it for them or by handing them a clipboard.
The Clearwave Check-In Agent began as a check-in kiosk more than ten years ago and has grown into a set of in-office and remote check-in modalities.
The Clearwave Check-In Agent is one of eight agents in the Clearwave agentic workforce.
Watch a full video on the Clearwave Check-In Agent and other patient registration-focused agents.

The Clearwave Check-In Agent verifies patient identity, confirms demographics, presents forms for signatures, and collects payment at arrival.
The Clearwave Check-In Agent scans both sides of an insurance card or ID in a single scan using OCR and automatically finds the correct patient appointment and updates their information.
The Clearwave Check-In Agent triggers a real-time eligibility check at the moment of check-in.
The Clearwave Check-In Agent collects co-pay and outstanding balances during the check-in flow.
The Clearwave Check-In Agent supports 13 languages.
The Clearwave Check-In Agent tailors the check-in workflow to the appointment type and patient type.
The Clearwave Check-In Agent asks custom questions that can direct patients toward premium services the practice offers.

Kiosk Check-In is the advanced skill of the Clearwave Check-In Agent, delivered on purpose-built kiosk hardware rather than a tablet on a stand.
Clearwave kiosks are available as a standalone floor-mounted unit and as a tabletop unit.
Clearwave kiosks include a large touchscreen display, an insurance card and ID scanner, and an EMV card reader supporting tap-to-pay, Apple Pay and Google Pay.
Mobile Check-In lets a patient check in from a personal phone on arrival.
Tablet Check-In supports check-in using a digital workflow.
All three check-in modalities, kiosk, tablet, and mobile, leverage the same check-in workflows and rules.
The clearwaveCARE provides patient adoption resources to introduce patients to kiosk check-in and boost adoption from the start.

The Clearwave platform processes more than 150 million patient check-ins per year.
The Clearwave Check-In Agent reaches approximately 96% patient adoption in typical deployments, and up to 99% in documented case studies.
Patients complete check-in in under two minutes with the Clearwave Check-In Agent.
The Clearwave Check-In Agent reduces front-desk administrative workloads by up to 87%.
The Clearwave Check-In Agent reduces patient wait times by up to 90%.
Practices using the Clearwave Check-In Agent achieve a 96% average co-pay collection rate.
Practices using the Clearwave Check-In Agent report point-of-service collections increases of 85% to 154%.
Practices see up to 40% higher collections when Clearwave kiosks are deployed alongside mobile check-in.
Dermatology Associates reports 95% kiosk adoption, an 83% drop in check-in time, and a 25% reduction in front-desk staffing needs.

The Clearwave Check-In Agent writes captured data directly into the practice management system and EHR without staff re-entry.
The Clearwave Check-In Agent receives completed registrations from the Clearwave Pre-Registration Agent, which shortens the arrival flow.
The Clearwave Check-In Agent passes the verified co-pay from the Clearwave Eligibility Agent to the Clearwave Payments Agent for collection.
The Clearwave Check-In Agent is HIPAA-compliant, with PHI protection throughout every workflow it handles.