
Contact Center and Back Office Scheduling
With our guided scheduling dialogue, Clearwave Scheduling provides call center agents and office schedulers with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. Our smart rules ensure a perfect match for every patient, reflecting your providers’ preferences, reducing training time and eliminating human error.
SchedLogic™ Matching Algorithm
Perfectly match patients with the right providers, at the right times, to create appointments that reflect providers’ preferences, maximize organizational efficiency and best address your patients’ needs. Our complex scheduling algorithm handles all appointment types and can be customized based on your organization’s workflow. Built with the understanding that patient and physician needs keep changing, nothing is hard coded, and practices can easily make changes to reflect their constantly changing environment at any time. SchedLogic is EMR/PMS-agnostic, which allows your organization to centralize patient and provider data from multiple sources and apply it to best benefit your needs.
PATIENT NEEDS
The patient steps through a guided workflow, and is asked relevant diagnostic and algorithmically personalized questions along the way to understand what they need
PATIENT HISTORY
PMS/EMR integrations ensure patient historical data is leveraged in scheduling decisions
PROVIDER EXPERTISE & PREFERENCES
Back-end rules reflect real-life provider priorities and preferences in the digitized workflow
BUSINESS LOGIC
Matching algorithms align appointment slots with organizational constraints such as insurance restrictions and reimbursement policies
Benefits

INCREASED EFFICIENCIES
Allow patients to instantly find and schedule appointments with providers, reducing the workload and burden on staff. Our smart engine matches the right care to the right patient, every time, in real time. Our platform mimics the complex needs and logic of every organization we work with. By working seamlessly with any existing website or mobile app, Clearwave makes scheduling accessible for all patients and offers frictionless financial transparency at time of scheduling, with integrated eligibility verification.

DRASTICALLY REDUCE
NO-SHOWS
Online appointment management and automated appointment reminders ensure that patients and their providers are always on the same page.

IMPROVE PATIENT
ENGAGEMENT AND LOYALTY
With 24/7 scheduling convenience, patients are instantly enabled to view relevant providers and schedule care through their preferred channel at their preferred time, increasing patient satisfaction and loyalty, creating a more engaged customer base.
Hear from a peer
Pediatric Associates case study
Pediatric Associates of the Northwest needed a scheduling solution that put patient preferences first – and made access to care…
Legacy Community Health Care case study
Legacy Community Health, a full-service FQHC with over 200 providers and 15 locations, needed a complete digital patient access solution…
The Children’s Clinic case study
The Children’s Clinic, a physician group located in the metro area of Portland, Oregon, wanted to enable online and mobile…
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