Online Patient Scheduling
Online Patient Scheduling
With a 24/7 online patient scheduling solution that can be embedded into an existing website or mobile app, your practice becomes instantly searchable, allowing new patients to shop for care and schedule appointments with providers. Working seamlessly across desktop and mobile devices, smart scheduling is accessible for all patients, ensuring accurate, real-time patient-provider match incorporating patient, provider and health system needs.
NextUp Waitlist
Chatbot Patient Scheduling
Chatbot Patient Scheduling
Transform patients’ digital experience with chatbot patient scheduling. Our personalized chatbot lets patients quickly and easily find the right care, whenever or wherever they desire. Using our integrated chatbot channel, patients can now access care in their preferred way, to rapidly identify relevant healthcare providers and self-schedule appointments when it’s most convenient.
Medical Interactive Voice Response (IVR)
Medical Interactive Voice Response (IVR)
Bring the benefits of self-scheduling to everyone. For patient populations that prefer phone over online, our Interactive Voice Response (medical IVR) smart appointment scheduling solution provides the accessibility of self-scheduling, 24/7, while reducing burden on your staff.
To schedule using medical IVR, patients simply call their provider’s scheduling line and are guided to use their phone’s keypad to easily reflect their condition and appointment needs. The patients’ responses combined with the healthcare organization’s unique scheduling rules match each patient with the optimal provider and appointment.
Patient Portal Scheduling
Patient Portal Scheduling
Our intuitive smart scheduling widget works seamlessly within health systems’ existing patient portals to provide real-time self-scheduling capability. Our SchedLogic™ technology matches patients with the right providers at the right times to create appointments that maximize organizational efficiency and patient access.
Contact Center and Back Office Scheduling
With our guided scheduling dialogue, Clearwave Patient Scheduling provides call center agents and office schedulers with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. Our smart rules ensure a perfect match for every patient, reflecting your providers’ preferences, reducing training time and eliminating human error.
SchedLogic™ Matching Algorithm
Perfectly match patients with the right providers, at the right times, to create appointments that reflect providers’ preferences, maximize organizational efficiency and best address your patients’ needs. Our complex patient scheduling algorithm handles all appointment types and can be customized based on your organization’s workflow. Built with the understanding that patient and physician needs keep changing, nothing is hard coded, and practices can easily make changes to reflect their constantly changing environment at any time. SchedLogic is EMR/PMS-agnostic, which allows your organization to centralize patient and provider data from multiple sources and apply it to best benefit your needs.
PATIENT NEEDS
The patient steps through a guided workflow, and is asked relevant diagnostic and algorithmically personalized questions along the way to understand what they need
PATIENT HISTORY
PMS/EMR integrations ensure patient historical data is leveraged in scheduling decisions
PROVIDER EXPERTISE & PREFERENCES
Back-end rules reflect real-life provider priorities and preferences in the digitized workflow
BUSINESS LOGIC
Matching algorithms align appointment slots with organizational constraints such as insurance restrictions and reimbursement policies
Benefits
INCREASED EFFICIENCIES
Allow patients to instantly find and schedule appointments with providers, reducing the workload and burden on staff. Our smart engine matches the right care to the right patient, in real time. Our platform mimics the complex needs and logic of each organization we work with.
IMPROVE PATIENT
ENGAGEMENT AND LOYALTY
With 24/7 scheduling and a waitlist option, patients are instantly enabled to view relevant providers and schedule care through their preferred channel at their preferred time, increasing patient satisfaction and loyalty, and creating a more engaged customer base.
DRASTICALLY REDUCE
NO-SHOWS
Online appointment management and automated patient appointment reminders ensure that patients and their providers are always on the same page.
MAXIMIZE PHYSICIAN
TIME WITH FEWER GAPS
The NextUp waitlist enables you to easily fill appointment gaps, without creating additional work for your staff. As available times open, NextUp will notify patients and book new appointments upon confirmation. With smart rules, NextUp will minimize gaps and maximize your physicians’ valuable time.
See How it Works
Get More Clearwave Patient Scheduling Insights
Legacy Community Health Care Case Study
Legacy Community Health, a full-service FQHC with over 200 providers and 15 locations, needed a complete digital patient access solution…
The Children’s Clinic Case Study
The Children’s Clinic, a physician group located in the metro area of Portland, Oregon, wanted to enable online and mobile…