Internal Medicine AI
Patient Engagement Platform

The best patient engagement software for family practices is a solution that improves patient access, reduces administrative workload and supports ongoing engagement before, after and between visits.

In some cases, practices have tried other patient engagement tools and found that Clearwave stands out amongst the competition. Administrative Director at one multi-location group shares, "After trying two other patient access solutions, we found success with Clearwave. Clearwave collaborated with us to address our specific needs. It can truly capture all of the patient scheduling and intake information we require and narrow in on eligibility details that help our staff work more efficiently.”

Reduces Staffing Burdens

Clearwave enables family practices to automate registration, scheduling, eligibility verification, payments and patient communications—reducing the administrative load on front-desk staff and clinical teams. With patient-led workflows and agentic AI, practices can operate more efficiently, even as patient volumes increase and staffing challenges persist.

For example, HMGS Dermatology achieved a 97% patient self-registration adoption rate and reduced manual administrative work by shifting intake to patient-led tools. Their Administrative Director says, "With pre-registration and patients completing new-patient questionnaires at home, there’s less work for front desk and clinical staff when patients arrive, and far less paperwork to manage after check-in.”

Of the billing and other behind-the-scenes work she shares, “The medical assistants aren’t running around looking for someone’s paperwork. It’s all in there and ready to go. Our billing team has not come back to us as often to fix claim discrepancies, so it’s fair to say our claim rejections have gone down.”

Supports High Patient Volume

Family practices rely on consistent patient access to drive both care outcomes and revenue. Clearwave improves access by enabling omni-channel scheduling (via Voice Ai, online and call center,) digital intake, automated outreach and frictionless appointment management. By removing barriers to care, practices can attract and retain more patients while reducing dependency on manual processes.

Many people, especially busy parents, search for available appointments online during evenings and weekends when they have time. However, this is also when most family medicine offices are closed. By providing a user-friendly Primary Care Patient Scheduling Platform on your website, you enable prospective patients to book appointments whenever it’s convenient for them, 24/7 — which has been shown to boost bookings.

Furthermore, a Primary Care Collaborative report shows that 46% of patients between the ages of 18-34 state they have no usual source of primary care (USC). Over the past few years, the overall average number of patients without a USC has increased 60% across age groups. This alarming trend emphasizes the growing challenge primary care practices face in attracting and retaining loyal patients. Dive deeper.

Supports Ongoing Patient Engagement

Primary care requires continuous engagement—not just at the visit, but between visits. Clearwave helps practices stay connected to patients through automated reminders, recalls and communications. This approach ensures better continuity of care while improving patient satisfaction and long-term retention. Kennedy Community Health is a great example of this success in action.

Read their story to see how they achieved a 50% patient reactivation rate and continue to see 96% kiosk adoption rates across their organization.

Clearwave’s check-in tools are designed to address the modern needs of dermatology patients and practices—from reducing wait times to providing elevated experiences and most importantly, saving staff time!

Clearwave Registration streamlines workflows for Family Practices by:

• Dramatically reducing wait times: Family practices have reduced check-in time from 30–45 minutes to under 5 minutes for first-time users, driving a 83% drop and boosting patient satisfaction, which is critical for a specialty that's seeing an influx of interest from younger patients.
• Fueling high adoption of self-service registration: Self-registration kiosks and mobile pre-check lead to 96% patient adoption in many internal medicine settings, with check-in times at around two-minutes on average, helping patients get to their exams faster!
• Boosting collection rates at the point-of-service: After adding kiosks, practices see immediate jumps in collection rates, from 40-154%. By offering digital and private payment methods, practices make collections easier on patients and reduce confusion and frustration, prior to even seeing their provider!
• Providing staff workload relief and cost savings: Family practices are using automated, patient-led registration to cut required front desk staffing by 25%, shifting those personal to other areas that require human intervention. 
• Improving data accuracy for cleaner claims: With digital check-in, patients can't skip questions, but they can see their information right in-front of them, which helps to increase data updates and accuracy, with zero staff involvement. Additionally, with instant insurance checks and an easy-to-use dashboard, staff can quickly spot insurance issues and solve them before they lead to claim rejections later on!

What are practice leaders saying about Clearwave Registration?

Dermatology Associates is a great example of this check-in success in action. IT Specialist, Matt Hyland, shares, “We’ve improved our eligibility verification process overall. Our insurance verification staff save time and energy every day, especially as it relates to solving outlier insurance nuances, like the hard-to-find insurance payers. We can label them as a specialist and more quickly determine patient eligibility and benefits in these instances.”

Automation isn’t about replacing human workers. It’s about optimizing staff capabilities and reducing time spent on routine tasks. One CEO shares, “Look at these solutions not just as technology, but instead as how they can become more workers for your practice. Technology is there, every day, checking people in and collecting payments. You can move around your people resources and get more done.”

Seeing more patients and higher collections—while achieving the lowest staff intervention rates in the industry—is a recurring theme for Clearwave clients. By driving an 85% increase in collection rates in their first year with Clearwave, Orthopedic & Sports Medicine Specialists of Green Bay (OSMS) has proven that amplifying collections demands a patient-led registration approach that makes upfront payments simpler for patients. Beyond consistent co-pay collection rates of 76%, OSMS also sees 60% of patients pay their ‘Today’s Balance’ immediately upon check-in.  

“We’ve seen a clear rise in collections,” said Sandy Titulaer, BSN, RN and Clinical Applications Manager at OSMS. “The self-registration process makes it easy for patients to pay at check-in, while also helping us capture past-due balances and upfront payments for services like injections.” 

Dive deepe! See 5 ways family medicine and primary care practices can increase patient acquisition and streamline front desk workloads.

Family practices reduce patient no-shows by using automated reminders, flexible scheduling and patient-led tools that make it easy for patients to confirm, reschedule or attend appointments.

The Cost of No-Shows in Primary Care

No-shows are one of the biggest operational and financial challenges for family practices. The average missed appointment costs about $200 per visit, and across healthcare, no-shows contribute to more than $150 billion in annual losses.

Even modest no-show rates can create major gaps in care, reduce provider utilization and negatively impact patient outcomes.

Why Patients Miss Appointments

Missed appointments are often driven by preventable factors like:

• Forgetfulness
• Long wait times between booking and visits
• Scheduling conflicts or transportation barriers

Without consistent communication and easy rescheduling options, these challenges quickly lead to gaps in care and lost revenue.

How Technology Reduces No-Shows

Clearwave helps family practices reduce no-shows by combining:

• Automated, multi-channel reminders
• Easy rescheduling options
• Patient-led registration and communication tools

Reducing no-shows doesn’t just improve revenue—it strengthens patient relationships and ensures continuity of care. With better communication, easier access and automated follow-up, family practices can keep schedules full, improve efficiency and deliver more consistent, high-quality care.

Organizations like Kennedy Community Health have seen the impact firsthand. By implementing automated patient engagement and reactivation strategies, they achieved a 47% patient reactivation rate and 34% increase in reactivation performance, helping bring patients back into care after missed visits.

They also reached 96% patient kiosk adoption and 2-minute average check-in times, making it easier for patients to complete visits and stay engaged. As Ruby Pezanetti, COO of Kennedy Community Health, shares an example, “We love that patients can schedule online, anytime. They can book directly from our reactivation campaigns and easily reschedule appointments through reminders. We’ve given them the flexibility to make changes and get it done quickly.” Going on she adds, “The adoption of pre-registration in advance is critical. We’ve seen our wait times go down across the board. It’s extremely beneficial not just for the patients, but also for our staff to be able to focus their time on other tasks that will bring the most value.” 

Learn more about the average no-show rate in primary care and how to reduce it.