Improving patient engagement relies on providing patients with digital access and easy-to-use tools that improve their points of care.
Focus on the requirements of today's patients
Today's consumers are accustomed to quick, self-service interactions, from checking out at the grocery store, to paying bills and checking in for flights. These expectations are present in their healthcare experience as well, and your patients may already be used to self-service scheduling, registration and more at other providers' offices. Today, 89% of US adults state that “Ease of Access” is a major factor when choosing healthcare providers, 67% of patients prefer online booking and nearly 50% want the ability to check in or complete health forms before arriving for appointments, amongst other requirements. A proven patient engagement platform can help you provide the experience your patients require.
Essential tools for a dynamic patient engagement platform include:
- Patient-friendly, customizable and real-time online scheduling
- Accelerated patient self-registration and pre-check-in options
- Embedded insurance eligibility verification
- Convenient and modern patient communications, like reminders and recalls
- Reliable payer and PMS/EMR integrations for smooth transactions
Use automation to your practice's advantage
Patients with automated solutions for patient engagement save staff hours every day, making room for one-on-one attention and reducing stress. High-growth practices are specifically interested in patient engagement platforms that will improve staff productivity, reduce labor spending and drive revenue impact. A recent survey from Bain and KLAS indicates, “practices are prioritizing solutions to automate administrative tasks, integrate and standardize operational efficiencies, and improve workforce productivity, retention and clinical outcomes.” As a result, “the investment in these solutions provides evidence that healthcare operations are significantly improving their overall financial health.”
Use automation to put time back into your practice to improve patient experiences, reduce staff workloads and streamline revenue cycle operations. Automating patient scheduling, registration, communications, eligibility verification and payments can help your practice scale and care for more patients!