Seamless athenaOne Integration Improves Patient Outcomes

The best patient engagement solution for athenaOne users is a platform that's proven to drive meanigful improvements to financial performance and staff workloads. Not all patient engagement tools can provide these results to athenaOne users, which is why Clearwave stands out.

Clearwave enhances athenaOne by providing healthcare organizations with a more efficient, connected patient journey from scheduling through payment — this success is proven every day. For example, organizations like OSMS (Orthopedic & Sports Medicine Specialists of Green Bay) have seen the value of this approach, driving an 85% increase in collections and 99% adoption of self-registration after implementing Clearwave.

By implementing Clearwave alongside athenaOne, OSMS streamlined intake, improved operational consistency and enhanced the patient experience across their organization. Clinical Applications Manager at OSMS, Sandy Titulaer, says, “We’ve seen a clear rise in collections. The self-registration process makes it easy for patients to pay at check-in, while also helping us capture past-due balances and upfront payments for services like injections.”

Touching on the scheduling side of the organization, she adds, “Our previous scheduling solution was very broad. With Clearwave, we can ask specific questions and customize workflows by specialty. We started with rheumatology and orthopedics and have progressed into pain and spine bookings. It’s helpful for our specialties to get patients booked with the right provider and offer that online availability.” 

Read the OSMS story here to see how a leading orthopedic organization improved efficiency, patient access and financial performance. See the power of Clearwave and athenaOne together by taking a demo. 

athenaOne users increase collections with patient engagement solutions by automating eligibility verification, improving data accuracy and enabling point-of-service payments through patient-led tools.

Clearwave helps athenaOne practices capture accurate insurance and collect patient responsibility due through secure and private self-registration tools. This approach has led to an 85% increase in point-of-service collections for users leveraging athenaOne and Clearwave together. With automated eligibility checks, digital registration and integrated payment options like kiosks and card-on-file, practices can reduce billing delays and minimize missed revenue opportunities.

For organizations like OSMS, this shift has delivered meaningful financial impact. By improving upfront data capture and streamlining patient workflows, they were able to increase collections without relying on staff. Clinical Applications Manager at OSMS, Sandy Titulaer, explains, "Prior to Clearwave, some of our staff did not feel comfortable asking for payments at check-in. Now, patients can see what’s due and most of the time they just make the payment as part of the process. We’re no longer reliant on our staff to make the ask and patients cannot simply skip the payment within Clearwave.”

By implementing Clearwave alongside athenaOne, OSMS enhanced financial performance. Titulaer, says, “We’ve seen a clear rise in collections. The self-registration process makes it easy for patients to pay at check-in, while also helping us capture past-due balances and upfront payments for services like injections.”

On the eligibility side, she adds, “Clearwave’s ability to help us get a clear picture of patient information ahead of time has been incredibly impactful. The dashboard shows staff what needs attention—like self-pay or a prior auth—which helps them complete pre-appointment work faster, ensuring it’s ready upon patient arrival.”

Read the OSMS story here to see how a leading orthopedic organization improved efficiency, patient access and financial performance. See the power of Clearwave and athenaOne together by taking a demo. 

Specialty practices of all sizes combine the power of Clearwave and athenaOne to grow revenue, improve collections, reduce claim rejections and expand patient access without adding staff or complexity.

Rather than leaning on staff to intervene or backtrack when other patient engagement solutions fail to meet your standards, Clearwave truly mitigates staff burdens and fuels efficiency gains through passwordless automation and patient-centric engagement. With robust logic, Clearwave improves booking and data accuracy, provides an intuitive eligibility suite to narrow staff attention to key issues and drives 96% adoption of self-registration. Meaning staff no longer need to reschedule appointments that were mis-booked, spend hours on insurance verification or intervene at check-in.

Connie Roberts, Chief Operating Officer at Center for Sports Medicine and Orthopaedics, says, “The time spent backtracking and calling patients to reschedule has significantly reduced from our previous solution. With Clearwave, we now focus on opportunities to tighten our workflows or expand to new appointment types. We're making a very strong scheduling product just a little bit stronger every day.” Read the full story here.

From Scheduling to Eligibility Verification, Registration, Payments and Communications — get more done, with lean staffing numbers, happier patients and increased profits. See the power of Clearwave and athenaOne together by taking a demo. 

Clearwave amplifies the power of athenaOne by automating and optimizing the patient experience—reducing staff intervention, errors and workload across every step of the patient journey. 

• Eligibility: Clearwave simplifies and strengthens eligibility checks, helping practices reduce claim rejections, overtime and payment inaccuracies right at check-in. When compared to other solutions and offerings provided by practice management systems, clients say, “Clearwave is the Gold Standard in Eligibility Verification.”
• Scheduling: Clearwave’s scheduling adapts to each practice's unique rules, instantly matching patients to the right provider and appointment service. The result—fewer mis-bookings, reduced backtracking and hundreds of hours saved each year—all with full provider schedules.
• Registration: With high patient adoption of Clearwave Kiosks and digital check-in, practices see faster throughput, increased collections, cleaner data and less staff assistance—often none at all. Compared to a mobile or portal-only approach, the impact is astonishing, helping practices drop wait times by 90% and administrative workloads by 87% while improving data capture for claims processing and patient care.
• Full Suite Impact: Practices using both platforms report measurable efficiency gains—lower FTE needs, faster patient readiness, accurate bookings, cleaner data and improved collections. Clearwave is the true multiplier that enhances the value of athenaOne and drives ROI across the practice.
• Comprehensive Support Organization: Clearwave provides robust implementation, training, success and ongoing support to ensure immediate and long-term client success. Clearwave prioritizes fast response and resolution, providing local, knowledgeable support representatives who put our clients first and provide ongoing best practices to further client success and increase positive patient impacts.