Patient Scheduling Trends in 2021

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Technology-driven change, including patient scheduling, has fueled the past and in the new year due to the impact of COVID-19. The ongoing pandemic has created the right path to offer better care delivery. It has also ensured the safety of healthcare providers and patients.

Every successful practice needs to have the most up-to-date patient scheduling trends to achieve better growth and stay ahead in this year’s healthcare marketplace.

2021 Patient Scheduling Tools

Patient scheduling has boosted both patient attendance and retention. These have both been a long-standing problem for many healthcare providers. Patients may book an appointment, but the number that makes it into your practice may be much lower.

With more customized, automated scheduling options, care can become timelier and more convenient, allowing the rates of patient no-shows to decrease. Here are the top three patient scheduling trends in 2021.


Live Chat

Patients want frictionless scheduling as part of their care experience, and that’s where chatbots come in. Chatbots can communicate with patients via text message, gathering details to automatically schedule appointments. Some chatbots can even send appointment reminders to patients, informing them of upcoming visits and specific actions they should take afterward.

The ability to book an appointment with the help of a chatbot’s conversational technology is an opportunity for providers to enhance the patient experience. Clearwave’s chatbot scheduling provides your patients with a convenient way to stay connected with your practice anytime and anywhere.

Medical Interactive Voice Response (Medical IVR)

For patients who prefer using the phone over online scheduling, medical IVR closes the gaps in care. Using a dedicated number for your practice, patients can call 24/7 and book or reschedule their appointments without your front office staff having to answer the call.

A woman on the phone smiling

Your practice can now streamline appointments with greater efficiency by leveraging Clearwave’s medical IVR. Clearwave can tackle and manage your patient appointments allowing your practice to run efficiently. The IVR phone scheduler from Clearwave has a high-quality voice, easy navigation, and easy-to-understand menu options.

Patient Portal Scheduling

Your patients no longer need to call your practice if they want to schedule an appointment. Patient portals have changed all that. Through these secure online sites, patients can access your practice at any time of night or day without scheduling a phone call.

Patient History Form

A patient portal allows your patients to control their care, contributing to a better care experience. Additionally, digitizing manual tasks with patient portal scheduling frees up your front office staff, allowing them to focus on activities more directly aligned to patient care.

Clearwave’s patient portal scheduling, Clearwave Scheduling™, is a simple, straightforward technology that will make sense to your patients. It’s one channel and part of a multi-channel solution for patients.

Stay Ahead of the Curve

These patient scheduling trends for 2021 will no doubt ensure you stand apart from the competition. When you’re ready to streamline your patient scheduling system, Clearwave can help you with top-of-the-line patient scheduling solutions to automate your workflows, increase efficiency and enhance the patient experience.

Read more about the top 2021 trends in patient scheduling by clicking here!

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