ORTHOPEDICS PATIENT ENGAGEMENT PLATFORM

Patient-Led, Performance Focused

As the top patient engagement platform for orthopedic practices, use Clearwave to reduce dependency on staff, support standard and walk-in needs, maximize schedules and boost patient collections. Reduce overall staff workloads with true automation and increase collections and patient satisfaction at the same time.

Enhanced Patient Engagement For Orthopedic Practices

Optimize Staffing With Patient-Led Software

Keep lean staffing numbers and remain as efficient and cost-effective as possible, with our robust self-service and automated patient engagement solutions that integrate directly into your Practice Management System or EHR for easier staff management.

24/7 Patient Scheduling

self scheduling

24/7 Patient Scheduling

Significantly increase patient acquisition and retention with 24/7 scheduling that reflects your practice's booking preferences and policies. Combined with instant eligibility checks and a waitlist, practices can save 520 staff hours/year and increase new patients by 51% on average. Existing patients can easily self-schedule appointments and new patients can be matched with the right provider. Our platform is EMR/PMS-agnostic, meaning provider data can be pulled from multiple sources and applied to your scheduling needs, simple or complex.

 

Walk-In Patients

People

Walk-in Patients

Make walk-ins an impactful revenue source for your practice and improve your ability to compete for new patients. With Clearwave, it's easy to see patients as walk-ins, making your orthopedics practice the most convenient stop on the way home from work or after-school sports. Have the flexibility to explore new revenue channels and expand your hours with the same Clearwave efficiency.

Eligibility Verification

badge

Verify in Seconds

Clearwave's automated eligibility verification works in just seconds to automatically check patient coverage. In orthopedics, this speeds up time-to-revenue and reduces patient responsibility due. Instantly collect co-pays and patient responsibility at the time of service. No staff intervention is needed as coverage is checked for practices and ASCs, freeing up staff for other business areas.

Clearwave orthopedic customers report up to a 90% reduction in denied insurance claims and up to a 65% improvement in point-of-service collections.

Patient-Led Registration

patient-led registration

Patient-Led Registration

Clearwave provides patient-powered registration built to drop check-in times, improve data capture and streamline patient and staff experiences. Use Clearwave's patient-led registration and clinical intake via kiosk, tablet or mobile to help your patients in pain get to their doctor faster. Practices see 99% patient adoption of Clearwave Registration, increasing collections by 112% on average and dropping check-in times by 90%. Even use custom check-in questionnaires to build awareness for physical therapy services, steroid injections, bunion surgery and more.

Accelerated Revenue

Asset 72@3x

Accelerated Revenue

Easily present and collect patient responsibility at the point-of-service — collect for the day's visit, an open balance or Durable Medical Equipment not covered by insurance. Using Clearwave, orthopedic practices drive consistent collection rates of 96% during check-in and accelerate cash flow by 65%. See how your practice can collect more every day, stop billing stalls before they happen and speed up reimbursement all with patient-powered registration and faster eligibility verification. Imply smart collection strategies, like card-on-file and kiosk collection options to increase upfront payments and remove staff from awkward payment conversations. Make it possible with Clearwave Pay!

 

Patient Communications

Asset 24@3x

Patient Communications

Orthopedic practices need good outgoing communication, especially with patient coming in for multiple visits a week or month. Stay in touch with Clearwave’s automated reminders, recalls, message and two-way texting. With personalized patient communications, orthopedic practices create higher patient satisfaction, fewer staff burdens and happier doctors, who take notice when no-show rates drop to just 4%! Keep appointment slots filled, dramatically reduce no-shows and ensure patients stay in the know about their upcoming appointments. 

The Clearwave Impact

Proven Patient Engagement Software for Orthopedic Practices

Adopted by 11K+ Physicians and Trusted by 500+ Practices Nationwide

M+
Patients checked-in and appointments scheduled
+
Integrations with popular PMS, EMR and HIS
+
Payers for real-time eligibility verification
B+
Eligibility checks of primary, secondary and tertiary benefits

“The online scheduler has been huge in helping book patients in the way that meets provider requirements, and now it is really on autopilot for us. It has been so seamless and a great convenience for our patients and relief for our staff.”

16%

of appointments booked online are new patients

45%

of appointments booked online are made after hours

34%

of appointments booked online are made last minute

“The amount of old A/R collected through the Clearwave system is substantial. It’s much higher than I’ve seen, even compared to patient-collection services.”

95%

Co-Pay Collection Rate

74%

of Appointments With Reminders Confirmed

1m 59s

Average Check-in Time

“People have asked if the kiosk made check-in impersonal, and I said no, really it improved it, because now they see a face when they walk in versus the top of somebody’s head.”

99%

Patient utilization at Clearwave kiosks

2:30m

Average check-in time

90%

Drop in average check-in time

“The excellent customer service we receive today is the same as the day we signed our contract. It is easy to tell they are genuine and not just trying to sell their product. Behind the scenes, they monitor our account and proactively reach out with suggestions to help make us more successful.”

100%

Increase in point-of-service collections

1:16m

Average check-in time

77%

Drop in waiting room time

Orthopedic Patient Engagement Software

How a Patient-Led Platform Differs From Traditional Tools

Rather than simply digitizing tasks while keeping staff heavily involved, Clearwave’s patient engagement platform empowers orthopedic patients to take control of their healthcare experiences. See how you can put patient-powered solutions to work today!

self scheduling

Patient Self-Scheduling
Software

Improve booking accuracy and efficiency with smart scheduling that drops staff workloads by 87% and enables patients to book patients anywhere, anytime!

patient-led registration

Patient-Led Registration &
Check-In Kiosks

Streamline data capture and collections, while dropping wait times, staff workloads and claims processing challenges — all by putting the power in the patient's hands.

Asset 72@3x

Instant & Automated
Health Insurance Verification

Reduce time spent on eligibility and benefits verification, from hours down to seconds, with automated eligibility and a Staff Control Center Dashboard.

Frequently Asked Questions

How Clearwave Meets Orthopedic Practice Requirements

See how Clearwave's patient engagement software is designed to meet the needs of busy and growing orthopedic practices!

Any practice has unique scheduling requirements, however for orthopedic practices, these nuances are taken up a notch with complexities like nuanced appointment types, post-ops, urgent injury walk-ins, physicial therapy and much more. Orthopedic scheduling requires intelligent booking logic, which is hard to train staff and call center agents on, and with churn constant in the healthcare space, many practices face constant re-training cycles. For orthopedic practices looking to break the mold and simplify scheduling with digital tools, Clearwave is purpose-built to match those needs and even drop new agent training times by 86%.

Vice President of Clinical Applications, Andrew Vieira, at Spire, an organization that partners with market-leading orthopedic practices in the Northeast, said it best “Orthopedics is a complex specialty with many nuances and sub-specialties within it. Each requires its own set of unique skills and the call center’s ability to match the appropriate specialist to the patient’s problem is a complex process.” 

He notes where Clearwave helps Orthopedic practices succeed with digital scheduling, “Clearwave Call Center has helped us bridge this gap and provide the level of care we seek to achieve at Spire. Clearwave’s flexibility, customizations and understanding of our needs as an organization to provide such care has been essential to the success of our partnership with them.”

Clearwave’s orthopedic patient and call center scheduling solutions offer:

  • Smart routing logic so ankle injuries or sports trauma don’t erroneously get booked with spine specialists
  • 24/7 passwordless scheduling with after-hours booking (a big advantage in orthopedics, where pain events and decision windows happen outside business hours) — leading up to 39% of online bookings occurring after hours in ortho-focused practices
  • Embedded eligibility checks at booking meaning patients can verify and update their insurance before arrival, reducing no-shows and billing surprises
  • Built-in waitlists to fill gaps from cancellations 

See why Clearwave offers the best patient scheduling software available for orthopedic practices.

Clearwave offers the best patient check-in software available for orthopedics looking to addresses unique check-in challenges. After all, orthopedic practices operate differently from general medical facilities. With a high volume of both scheduled appointments and injury-related walk-ins, these practices require check-in systems that can adapt to varying patient appointment types. Traditional paper-based systems simply can’t keep pace with the dynamic environment of a busy orthopedic clinic. Additionally, not all patient registration software can keep up with the complexities and requirements orthopedic practices typically have when it comes to patient registration and intake. 

Clearwave offers check-in features specific to orthopedic needs like:

  • Customizable check-in workflows: Orthopedic practices must accommodate scheduled appointments, walk-ins, urgent cases and follow-up visits, all of which require nuanced check-in questions and insurance verifications steps that Clearwave can instantly and accurately present.
  • Instant eligibility verification and seamless payments: Orthopedic practices frequently deal with complex insurance verification requirements for procedures, employment-related injuries and physical therapy authorizations. Clearwave automates these verification and check-in processes, reducing the administrative burden and errors while increasing collection rates.
  • ADA-compliant kiosks (that can stand on their own or on a table top) and mobile check-in: Clearwave recognizes that orthopedic patients often arrive with mobility limitations, making ease of use for self-service solutions paramount.

By modernizing your check-in experience, you can keep physician schedules on time, shorten wait times, and boost both patient satisfaction and revenue. One provider shares, “We see a lot of patients on scooters, crutches and boots. They’re in pain, and some may have been waiting months to see their specialist. Being able to get them checked in and seated fast, rather than waiting in a long line just to check in, has been huge. Now, they come in, they’re immediately greeted and ready to see their doctor.”

See more ways orthopedic practices are streamlining check-in.

Clearwave helps orthopedic practices simplify complex financial discussions through automation, instant insurance verification and transparent communications, empowering patients to understand and pay their balances upfront.

How orthopedic practices see measurable results with Clearwave Patient Engagement Solutions:

  • Patient-Centric Estimations: Clearwave integrates with Rivet Health to provide accurate, real-time cost estimates before care. This transparency boosts patient trust and encourages increased payments at the point of service. See success in action.
  • Automated Payment Workflows: Clearwave’s automated patient estimation creation and can present co-pays, past-due balances and estimations at the point of service — promoting patients to pay on-the-spot with simple payment options like card-on-file or tap-to-pay, depending on a practice's merchant processor.
  • Reduced Manual Intervention and revenue stalls: By shifting payments to the front end, orthopedic practices reduce the need for back-office billing calls and collections efforts — reducing costly outreach and follow-up.
  • Proven Financial Results: Clearwave helps orthopedic practices launch patient-centric estimation processes that increase self-pay collections and improve overall cash flow without additional staff involvement. See how.

When patients know their costs upfront and have seamless ways to pay, practices see faster collections and improved patient satisfaction. See how you can fuel similar success, Concord Orthopaedics is a great example of how practices can increase self-pay collections by 53% or more with Clearwave and our partner ecosystem.

See What People are Saying About Clearwave

2021-MGMA Corp Mem Seal 200x200 final-HI RES[44] (1)
TOF_Logo_2020_67 (1)

A Proud OrthoForum Core Sponsor

Clearwave is purpose-built to fuels independent orthopedic practice revenue and efficiency. See how other OrthoFoum members leverage Clearwave to put time and money back into their practice, while meeting orthopedic patient demands and expectations. See how you can accelerate collections, increase patient acquisition and retention, drive cleaner claims and reallocate administrative employees to make the best use of your resources. Do it all, with Clearwave!

For Orthopedic Practices

Patient Engagement Resources

See current trends, case studies, eBooks and more all to help you amplify your patient engagement efforts and results.

5 Trends Impacting Orthopedic Practices & Profits in 2025

Key Insights From The Report: Revenue challenges practice leaders are preparing to overcome. Key ways to avoid staffing setbacks and…

Download the Guide >

CAO Division 28 Increases Upfront Payments & Reduces Costs with Kiosks

Centers for Advanced Orthopaedics (CAO) Division 28 provides exemplary care to over 6,000 patients per month across their surgery and…

Download Case Study > Read More >

HealthTech Survey: What Specialty Practices Use to Fuel Profitability

Key Insights From The Report: Top obstacles to patient acquisition for specialty practices. Key cost-reduction & collection strategies for higher…

Download the Guide >

Let's Get You Paid

Schedule a demo and see how Clearwave can help your practice drive revenue.