ORTHOPEDICS PATIENT ENGAGEMENT PLATFORM

Any practice has unique scheduling requirements, however for orthopedic practices, these nuances are taken up a notch with complexities like nuanced appointment types, post-ops, urgent injury walk-ins, physicial therapy and much more. Orthopedic scheduling requires intelligent booking logic, which is hard to train staff and call center agents on, and with churn constant in the healthcare space, many practices face constant re-training cycles. For orthopedic practices looking to break the mold and simplify scheduling with digital tools, Clearwave is purpose-built to match those needs and even drop new agent training times by 86%.

Vice President of Clinical Applications, Andrew Vieira, at Spire, an organization that partners with market-leading orthopedic practices in the Northeast, said it best “Orthopedics is a complex specialty with many nuances and sub-specialties within it. Each requires its own set of unique skills and the call center’s ability to match the appropriate specialist to the patient’s problem is a complex process.” 

He notes where Clearwave helps Orthopedic practices succeed with digital scheduling, “Clearwave Call Center has helped us bridge this gap and provide the level of care we seek to achieve at Spire. Clearwave’s flexibility, customizations and understanding of our needs as an organization to provide such care has been essential to the success of our partnership with them.”

Clearwave’s orthopedic patient and call center scheduling solutions offer:

• Smart routing logic so ankle injuries or sports trauma don’t erroneously get booked with spine specialists
• 24/7 passwordless scheduling with after-hours booking (a big advantage in orthopedics, where pain events and decision windows happen outside business hours) — leading up to 39% of online bookings occurring after hours in ortho-focused practices
• Embedded eligibility checks at booking meaning patients can verify and update their insurance before arrival, reducing no-shows and billing surprises
• Built-in waitlists to fill gaps from cancellations 

See why Clearwave offers the best patient scheduling software available for orthopedic practices.

Clearwave offers the best patient check-in software available for orthopedics looking to addresses unique check-in challenges. After all, orthopedic practices operate differently from general medical facilities. With a high volume of both scheduled appointments and injury-related walk-ins, these practices require check-in systems that can adapt to varying patient appointment types. Traditional paper-based systems simply can’t keep pace with the dynamic environment of a busy orthopedic clinic. Additionally, not all patient registration software can keep up with the complexities and requirements orthopedic practices typically have when it comes to patient registration and intake. 

Clearwave offers check-in features specific to orthopedic needs like:

• Customizable check-in workflows: Orthopedic practices must accommodate scheduled appointments, walk-ins, urgent cases and follow-up visits, all of which require nuanced check-in questions and insurance verifications steps that Clearwave can instantly and accurately present.
• Instant eligibility verification and seamless payments: Orthopedic practices frequently deal with complex insurance verification requirements for procedures, employment-related injuries and physical therapy authorizations. Clearwave automates these verification and check-in processes, reducing the administrative burden and errors while increasing collection rates.
• ADA-compliant kiosks (that can stand on their own or on a table top) and mobile check-in: Clearwave recognizes that orthopedic patients often arrive with mobility limitations, making ease of use for self-service solutions paramount.

By modernizing your check-in experience, you can keep physician schedules on time, shorten wait times, and boost both patient satisfaction and revenue. One provider shares, “We see a lot of patients on scooters, crutches and boots. They’re in pain, and some may have been waiting months to see their specialist. Being able to get them checked in and seated fast, rather than waiting in a long line just to check in, has been huge. Now, they come in, they’re immediately greeted and ready to see their doctor.”

See more ways orthopedic practices are streamlining check-in.

Clearwave helps orthopedic practices simplify complex financial discussions through automation, instant insurance verification and transparent communications, empowering patients to understand and pay their balances upfront.

How orthopedic practices see measurable results with Clearwave Patient Engagement Solutions:

• Patient-Centric Estimations: Clearwave integrates with Rivet Health to provide accurate, real-time cost estimates before care. This transparency boosts patient trust and encourages increased payments at the point of service. See success in action.
• Automated Payment Workflows: Clearwave’s automated patient estimation creation and can present co-pays, past-due balances and estimations at the point of service — promoting patients to pay on-the-spot with simple payment options like card-on-file or tap-to-pay, depending on a practice's merchant processor.
• Reduced Manual Intervention and revenue stalls: By shifting payments to the front end, orthopedic practices reduce the need for back-office billing calls and collections efforts — reducing costly outreach and follow-up.
• Proven Financial Results: Clearwave helps orthopedic practices launch patient-centric estimation processes that increase self-pay collections and improve overall cash flow without additional staff involvement. See how.

When patients know their costs upfront and have seamless ways to pay, practices see faster collections and improved patient satisfaction. See how you can fuel similar success, Concord Orthopaedics is a great example of how practices can increase self-pay collections by 53% or more with Clearwave and our partner ecosystem.