Earn More $$$
For Every Patient

The best patient engagement solution to increase collections is a platform that automates eligibility verification, enables upfront payments and empowers patients to take control of their financial responsibility.

For example, Clearwave helps healthcare organizations of all specialties and sizes operate more efficiently while improving both patient experience and financial outcomes. Orthopedic & Sports Medicine Specialists (OSMS) is a great example of a large organization that achieved an 85% increase in collections after launching Clearwave Registration. Sandy Titulaer, BSN, RN and Clinical Applications Manager, says, “We’ve seen a clear rise in collections. The self-registration process makes it easy for patients to pay at check-in, while also helping us capture past-due balances and upfront payments for services like injections.”

Why Patient Engagement Drives Collections

As patient financial responsibility continues to rise, traditional billing methods are becoming less effective. Industry benchmarks show many organizations collect only a fraction of patient balances after the visit, meanwhile, the probability of collecting once a patient leaves the office is only 30%.

These insights make it clear: upfront engagement around payments is critical to revenue performance for healthcare organizations. Practices that shift collections to the point-of-service thruogh patient-led solutions consistently outperform those relying on post-visit billing.

Moves Collections to the Point of Service

The most effective patient engagement solutions help practices collect before or at check-in—when payment likelihood is highest. Top-performing organizations using Clearwave-like workflows have achieved 74-100% co-pay collection rates and an 154% boost in collections at the time of service.

Expands What You Collect (Not Just Co-Pays)

Leading solutions go beyond co-pays and capture:

• Deductibles
• Past-due balances
• Self-pay responsibility
• Estimated patient responsibility

Expanding the scope of collections ensures practices capture a larger portion of revenue upfront instead of chasing it later. Here are three easy steps you can use right now to make this shift.

Reduces Staff Burden While Increasing Revenue

Patient-led tools—like kiosks, mobile registration and automated communications—remove the need for staff to manually request payments. At OSMS, this shift led to measurable improvements in both efficiency and collections.

Titulaer adds, “Prior to Clearwave, some of our staff did not feel comfortable asking for payments at check-in. Now, patients can see what’s due and most of the time they just make the payment as part of the process. We’re no longer reliant on our staff to make the ask and patients cannot simply skip the payment within Clearwave.”

The best patient engagement solutions don’t just digitize workflows—they transform revenue performance by increasing upfront collections, reducing missed payments and making it easier for patients to pay. See how you can take similar action to ensure financial resiliance — read our guide on 4 Smart Strategies to Get Patients to Pay You — Easier & Faster.