Your PM System Wasn't Built for Patient Revenue.

Clearwave Is.

High growth requires a PM System/EHR and a purpose-built patient revenue platform. Considering the patient engagement tools that your practice management (PM) system or electronic health record (EHR) provides? High-growth practices go beyond their PM System/EHR to amplify revenue results. See what a purpose-built patient revenue platform™ achieves for your bottom line.

 

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Purpose-Built Vs Afterthought:
Why High-Growth Practices Trust Clearwave

Capturing patient revenue and improving staff efficiencies requires forward-thinking action, not an “add-on” afterthought. While it may seem cost-efficient to rely on your PM System/EHR for patient scheduling, registration, eligibility and communications — consider what you actually get, versus the revenue difference a purpose-built solution can help you achieve.

Eligibility

Eligibility

What They Say You Get:

Automated patient eligibility verification 

What You Actually Get:

Staff-run eligibility with co-pays populated post-visit. No purpose-built dashboard to easily find and resolve issues prior to patient arrival, leading to increased staff work and reduced collections. 

What You Get With Clearwave:

Real-time, automated verification for primary, secondary and tertiary insurance, with fee-free checks from 900+ payers. By instantly determining and presenting eligibility data in an all-patient dashboard, staff no longer have to spend hours reviewing individual patient eligibility and benefits reports. With Clearwave’s presentation of data and simple flagging system, staff can narrow their focus on the patients with insurance discrepancies that require their attention — dropping workloads by hours.

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Flexible Check In Logic

Flexible Check-In Logic

What They Say You Will Get:

Custom check-in experience and logic for workflows.

What You Actually Get:

Standard, one-size-fits-all check-in with limited customization for your practice and patients.  

What You Get With Clearwave:

Fully customizable registration workflows, built by Clearwave for you! Collect the most accurate patient data including demographics, compliance information, electronic signatures, insurance information, patient drivers’ license/insurance card images, custom questions and more. All forms and information captured during registration are automatically reconciled and integrated into your PMS/EHR. Clearwave can meet your unique practice and physician requirements and recommend registration best practices built from nearly 20 years of experience working with practices of all sizes and across specialties. Take out repeat inputs for subsequent visits, target specific questions to specific patients, capture compliance information, signatures, card images, pre-screeners and more. Use customization to increase premium service revenue and further reduce staff intervention in the check-in process. Our check-in process is easier for your staff and patients while delivering the business results that matter most.

   

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Collections

Payment Collection

What They Say You Will Get:

Payment collection prior to patient visits

What You Actually Get:

Limited ability to determine accurate patient co-pays and responsibility prior to patient visits, combined with low patient portal adoption means fewer collections.

What You Get With Clearwave:

Clearwave ensures patients are prompted to make payments at every check-in. Practices can see over 100% increases in point-of-service collections and improvements to past-due balance collection — because both are prompted for payment collection and immediately posted in your PM System post-payment. With high adoption of patient-led registration solutions, like kiosks, you see an immediate boost to collections and a reduction in bad debt. Staff will spend less time chasing patient co-pays helping accelerate cash flow while decreasing time-to-payment for physicians.

    

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Self-Registration

Patient-Led Registration

What They Say You Will Get:

Digital patient check-in and seamless patient access to pre-register and check-in on their own.

 What You Actually Get:

Low patient check-in adoption of portals and mobile/tablet devices. Often solutions with password-protected portals claim high adoption rates, but adoption only means account creation, not usage. Most practices see less than 30% patient portal usage with their PMS leaving your staff to pick up the slack. Additionally, QR codes and tablets often lack patient-initiated self-service, leaving practices to rely on staff to manage patient triage, devices and payments.

What You Get With Clearwave:

Passwordless and portal-free patient self-registration via kiosks, mobile, tablet and digital pre-check. Clearwave customers see 96%  patient adoption of self-registration on average — fueling true improvement to check-in times, data capture, payments and staff workloads. Enabling patient-led check-in means your practice can continue to grow without needing additional staff.

    

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Staffing

Staffing

What They Say You Will Get:

Automation to reduce staff burdens and workloads.

What You Actually Get:

Low patient portal, limited eligibility verification and staff-led registration tools all create time-consuming administrative responsibilities. Staff must still intervene heavily in check-in and call on patients and payers when insurance issues pile up. When solutions fail to deliver on their promise of patient convenience and staff time savings, it's time to find something new. If a PMS/EHR promises high patient utilization of their portal, ask for proof from real practices to ensure you won't need to hire more staff, face increased staff churn and experience additional data entry errors. 

What You Get With Clearwave:

Clearwave is a patient registration machine – literally. We help practices reduce wait times by upwards of 90% and remove menial administrative check-in responsibilities by 87% all while improving payments, data capture and reconciliation for cleaner claims. Practices continue to share how Clearwave makes staff’s job easier and more enjoyable, which in return reduces churn and rehiring expenses. Better utilize your existing staff and drive immediate revenue and efficiency improvements with purpose-built automation that works! Don’t just take our word for it: 

        1. Marietta Eye Saves 1,500 FTE Hours with Smart Scheduling
        2. 95% Co-Pay Collection & Happy Staff - Jordan-Young Institute Makes It Look Easy
        3. Dermatology Associates Optimizes Staffing & Patient Wait Times
        4. Kiosks Enable Pulmonary Associates to Collect Faster & Reduce Operational Costs

   

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Support

Support

What They Say You Will Get:

Support for technical needs and challenges.

What You Actually Get:

Since patient engagement solutions are not the top priority or core solution provided by a PMS/EHR, support often lacks the know-how to solve problems fast. Often, there is a gap in understanding the complexities of patient registration, scheduling, communications and payments. As a result, practices see slow-to-no problem resolution and promised but under-delivered bug resolutions. 

What You Get With Clearwave:

Clearwave was founded in 2004 with the goal of matching our best-in-class software with industry-leading support. Our support program, ClearwaveCARE, means prompt resolution to your questions with a member of our team who CARES about your outcomes, your challenges and your patients. Call, email or live chat with our team when you need them most. Learn more here. 

   

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The Patient Revenue Platform Built to Accelerate Growth & Cashflow

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Increase in point-of-service payments
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Decrease in rejected insurance claims
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Increase in premium service revenue
X
Co-pays & deductibles paid up front
Let's Get You Paid!

Hear From Your Peers

Quote from Keith Froleiks, Chief Financial Officer of Rockland Eye Physicians & Surgeons.

See Why High-Growth Practices Choose Clearwave to Amplify Revenue Results

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