How Kiosks Enhance Patient and Staff Interactions
How can you make your digital registration process personalized for patients while keeping interactions genuine with the front desk? Chad Jackson, Regional VP at Comprehensive EyeCare Partners, shares how to balance digital engagement and patient interactions with front desk employees — and how patient-led kiosks can create warmer, personalized experiences. Watch the full conversation, Automate…
Read MoreWhat Great Looks Like for Scheduling and Reminders
What does a great scheduling process look like for patients and staff? Making the patient scheduling journey seamless for patients is easier said than done. Chad Jackson, Regional VP at Comprehensive EyeCare Partners, shares how you can look at your scheduling process, both online and for those calling in, to make strategic improvements. He also…
Read MoreMarietta Eye Saves 1,500 FTE Hours with Smart Scheduling from Clearwave
See how Marietta Eye Clinic uses online scheduling to reduce call center staffing burdens while providing patients with the booking access they require — helping their staff save 1,500 hours per year! With 13 locations across the metro-Atlanta area, Marietta Eye Clinic sees thousands of patients every month for all types of vision services, from…
Read More5 Trends Impacting Ophthalmology Practices and Profits in 2025
Trends Discussed in the Report: Labor Shortages and Competition Are Driving Down Patient Acquisition Rates Skyrocketing Staffing Costs are the Top Threat to Profit Margins Demand for Eye Care is Rapidly Increasing as Specialists Are Decreasing Dwindling Collections and Reimbursements Are Bootstrapping Growth Patient Loyalty is Faltering Retention and Profits
Read MoreHow to Customize Patient Scheduling Workflows to Increase Success
As a fast-growing practice seeing thousands of patients a month across their 17 locations, Thomas Eye Group puts patients first. Noitavia Fitts, Senior Manager of Patient Experience at Thomas Eye shares how the ability to customize their self-scheduling tool helped the practice meet patient needs, stay competitive and alleviate staff burdens. Watch the full conversation…
Read MoreHow to Choose the Right Patient Scheduling Tool
Thomas Eye Group tested the waters with a few patient self-scheduling solutions until they found one that helped them meet patient demands and reduce staff workloads. Ashley Tibbits, Director of Patient Access at Thomas Eye touches why their PMS would not be able to meet their complex booking requirements and reviewed other options. Watch the…
Read MoreThomas Eye Group Improves Patient Acquisition & Saves 500+ Staff Hours
Self-scheduling helps Thomas Eye Group improve patient acquisition and reduce staff workloads. When the practice launched Clearwave Scheduling, they saw a 174% increase in monthly patient visits, and today, the practice continues to see high patient adoption and satisfaction of online scheduling. In just one year, Thomas Eye Group saw 18,000 appointments made online, saving…
Read MoreMetrolina Eye Associates Sees Higher Collections & Happier Patients
After implementing self-registration kiosks, Metrolina Eye Associates saw a 50% drop in check-in times and a nearly 40% increase in collection rates at the point-of-service. See how this growing ophthalmology and optometry practice made it happen! Patient Experience & Revenue Results: 50% Drop in check-in times after implementing kiosks 39% Increase in co-pay collection rates…
Read MoreReducing No-Show Rates Down to Just 5%
Reducing no-show rates down to just 4-5% within a year is just one of the remarkable achievements Nick Tavares, CEO of Metrolina Eye Associates, discusses in this recent webinar conversation, “Give Your Staff Super Powers With Patient Self-Service.” By streamlining their appointment confirmation and reminder process, Metrolina Eye Associates significantly improved efficiency and patient attendance.…
Read MoreWhat Practices Need to Drop Check-In Times by 50%
Patient self-service kiosks are revolutionizing front desk operations, transforming chaos into efficiency. Nick Tavares, CEO of Metrolina Eye Associates, discusses how implementing kiosks drastically reduced patient complaints and patient check-in times by 50%. This change ensured a welcoming atmosphere and streamlined tasks such as co-pay collection and voicemail management. See how this practice that sees…
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