How to Customize Patient Scheduling Workflows to Increase Success
As a fast-growing practice seeing thousands of patients a month across their 17 locations, Thomas Eye Group puts patients first. Noitavia Fitts, Senior Manager of Patient Experience at Thomas Eye shares how the ability to customize their self-scheduling tool helped the practice meet patient needs, stay competitive and alleviate staff burdens. Watch the full conversation…
Read MoreHow to Choose the Right Patient Scheduling Tool
Thomas Eye Group tested the waters with a few patient self-scheduling solutions until they found one that helped them meet patient demands and reduce staff workloads. Ashley Tibbits, Director of Patient Access at Thomas Eye touches why their PMS would not be able to meet their complex booking requirements and reviewed other options. Watch the…
Read MoreThomas Eye Group Improves Patient Acquisition & Saves 500+ Staff Hours
Self-scheduling helps Thomas Eye Group improve patient acquisition and reduce staff workloads. When the practice launched Clearwave Scheduling, they saw a 174% increase in monthly patient visits, and today, the practice continues to see high patient adoption and satisfaction of online scheduling. In just one year, Thomas Eye Group saw 18,000 appointments made online, saving…
Read MoreReducing No-Show Rates Down to Just 5%
Reducing no-show rates down to just 4-5% within a year is just one of the remarkable achievements Nick Tavares, CEO of Metrolina Eye Associates, discusses in this recent webinar conversation, “Give Your Staff Super Powers With Patient Self-Service.” By streamlining their appointment confirmation and reminder process, Metrolina Eye Associates significantly improved efficiency and patient attendance.…
Read MoreWhat Practices Need to Drop Check-In Times by 50%
Patient self-service kiosks are revolutionizing front desk operations, transforming chaos into efficiency. Nick Tavares, CEO of Metrolina Eye Associates, discusses how implementing kiosks drastically reduced patient complaints and patient check-in times by 50%. This change ensured a welcoming atmosphere and streamlined tasks such as co-pay collection and voicemail management. See how this practice that sees…
Read MoreAvoidable Insurance Verification Roadblocks You Should Know About
Specialty practices are reducing their time in accounts receivable and claim rejections by going beyond simple batch eligibility verification processes. Nick Tavares, CEO of Metrolina Eye Associates, explains how automated, Multi-Factor Eligibility™ verification saves time and money for their practice. This process, once fraught with speed bumps and manual checks, has been streamlined to identify…
Read MoreRevolutionizing Insurance Eligibility in Healthcare
Rather than fumbling between insurance payer websites and time-consuming batch eligibility provided by other solutions, practices are implementing a fast, all-in-one eligibility approach and it’s paying off. Nick Tavares, CEO of Metrolina Eye Associates, shares the one solution their practice used to drive cleaner claims, fewer denials and significant time savings, all thanks to a…
Read MoreBook Smarter, Not Harder to Accelerate Patient Acquisition
Increase patients, without increasing your marketing budget or staff payroll. Get proven strategies from a growing practice that has an eye on efficiency, from appointment scheduling to registration and beyond. Hear first-hand from Ashley Tibbits, Director of Patient Access at Thomas Eye Group, and Noitavia Fitts, Senior Manager of Patient Experience at Thomas Eye Group.…
Read MoreTop 7 Trends Ophthalmology Practices Will Face in 2024
In 2024, ongoing revenue challenges are expected to intensify for ophthalmology practices. Between inflation, economic uncertainty, increasing staffing costs and Medicare payment reductions — ophthalmology practices will need to find ways to get ahead next year. Whether you’re trying to expand your practice in 2024 or simply streamline and optimize your operations, see the top 7…
Read MoreWhy Top-Performing Practices are Modernizing Clinical Intake
What You’ll Learn: Enabling patients to complete clinical intake from the comfort of their own homes not only improves satisfaction but streamlines practice efficiency and scalability. Patients want this convenience, and high-growth practices need it. Successful practices are modernizing their clinical intake process and seeing significant benefits. From cost-savings to staff efficiencies and cleaner patient…
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