Challenges and Solutions for Administering the COVID-19 Vaccine at High Volume

As the COVID-19 vaccination became available, medical institutions worked quickly to coordinate vaccine administration. Clearwave rolled out a COVID-19 Vaccination Management solution, helping customers to process a high volume of vaccinations.

Protecting healthcare staff:

We were able to reconfigure an existing customer — within ten minutes — to set up a location to process hospital personnel to receive the vaccine. This customer successfully vaccinated 900 staff members from three different hospitals within 10 days.

Key drivers:

✓ High volume accuracy – Clearwave can accurately process a high volume of vaccination patients. Customers can setup off-site, satellite or temporary vaccination locations leveraging Clearwave Connect for Mobile, Tablet or Kiosk. 

✓ Extremely low wait time – Clearwave Connect can check in returning patients on average within 1 minute and new patients on average within 3 minutes, expediting vaccination clinics and reducing patient wait times

✓ Leader in appointment scheduling – Clearwave can easily manage 2-stage appointments through Clearwave Scheduling to effectively administer both doses on schedule

✓ Automatic eligibility verification – Clearwave’s eligibility verification can be run in real-time to process co-pays and inform patients of their financial responsibility, if applicable

✓ Data collection– Clearwave’s cloud-based data collection is quick and agile and allows for robust reporting, documentation and administrator insight

✓ Healthcare tech experts – Clearwave is already an expert in healthcare operations for hospitals, FQHCS, health systems and specialty practices

If you’re unfamiliar with Clearwave, we are a comprehensive patient engagement platform that does the work of many different vendors to boost providers’ bottom line, empower their people and engage their patients. In 2020, we worked in collaboration with our customers to serve healthcare’s front lines and won a 2020 iAward for driving innovation in healthcare. 

A tech-forward, safe solution:

Clearwave customers promote safety and a contactless check-in at all times, even outside of a crisis. By engaging patients in their care and offering tools to improve patient access and the digital experience, our customers are agile and patients are satisfied.

Clearwave tools that support hospitals, health systems and specialty practices in any situation include:

• Remote patient pre-registration via their own mobile phone or computer
• Expedited check-in and patient intake by mobile, tablet or kiosk
• Virtual Waiting Rooms
• Two-Way Texting
• Automated eligibility verification 
• Digital consent form management
• Co-payment and open balance collection at the point-of-service
• Appointment smart self-scheduling, with highly configurable rules
• Appointment call center scheduling, with highly configurable rules
• Appointment reminders to maximize schedules and decrease no-shows

This multi-faceted method is scalable and offers positive workflows and safe advantages to providers, personnel and patients.

Learn more about Clearwave’s quick response to COVID-19 vaccine management and how we can equip you to capably administer the vaccine at any capacity.