Virtual Waiting Room Featuring Zero-Contact Patient Registration™

Achieve Zero-Contact Patient Check-In with Clearwave Virtual Waiting Rooms

Practices and healthcare professionals need to adopt innovative solutions that keep patients and staff safe while maintaining capacity. Clearwave Virtual Waiting Rooms allow practices, hospital systems and FQHCs alike to perform all check-in tasks effectively and eliminate the need for patients to enter the office to check in for their appointment. With Virtual Waiting Room technology, you can achieve zero-contact patient registration™ that completely reinvents the traditional patient check-in model, reducing contact between staff and patients and maintaining necessary social distancing.

How Clearwave Virtual Waiting Rooms Work

  • 1

    Patient receives a text or email reminder in advance of their appointment, or a real-time text message if scheduled the same day.

  • 2

    Patient completes the pre-check process and is informed about the virtual waiting room option.

  • 3

    Staff verifies patient information, reviews COVID-19 screening process and flags.

  • 4

    Upon arrival at the practice parking lot, patient calls or texts provided number to alert you of their arrival.

  • 5

    Staff checks the patient into Clearwave, which automatically checks patient in to the PMS. Staff updates the patient status when the doctor is ready.

  • 6

    Real-time text is sent to the patient alerting them that it is time to come inside, and the appointment occurs.

How Clearwave Virtual Waiting Rooms Work

Clearwave Virtual Waiting Rooms, featuring zero-contact patient registration™, can be used across a variety of medical verticals including ophthalmology, orthopedics, neurology, hospitals, FQHCs and other medical clinics. 

Virtual Waiting Rooms can also be used to implement alternative care settings, such as drive-through appointments.

Activate Telehealth with Clearwave for Zero-Contact Patient Appointments

Practices implementing telehealth solutions to reduce in-person patient visits are faced with challenges that arise from implementing new office technology and adapting both staff and patients to change. 

Clearwave offers a simple three-step model that helps contact patients with upcoming appointments and convert them to telehealth:

  • 1

    CONNECT AND CONVERT

    Send a text with an invitation for patients to call to convert their appointments to telehealth. Proactively call any patients that did not reach out for conversion. Use Clearwave to pull a report for all upcoming and/or cancelled appointments by appointment type, provider or location

  • 2

    COLLECT REGISTRATION INFORMATION

    Text patients via Pre-Check™ to collect all necessary registration and eligibility information for patients who have rescheduled as appointment type telehealth. Utilize two-way texting technology from Clearwave for ease-of-use.

  • 3

    CONDUCT TELEHEALTH VISIT

    Use Clearwave to send text at the time of appointment with telehealth access link.

Communicating Contact-Free Check-In Options to Your Patients

Assure patients that you are taking all precautions necessary for their safety and well-being with helpful communication tools from Clearwave. With Virtual Waiting Room, inform your patients of zero-contact check-in options by sending a text or email ahead of their visit. This will prompt your patient to complete check-in with Mobile Pre-Check, and inform them of the option to wait in their car in your Virtual Waiting Room until the doctor is prepared to see them.

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