Enhanced Patient Engagement For Ophthalmology Practices
Optimize Staffing With Patient-Led Software
Keep lean staffing numbers and remain as efficient and cost-effective as possible, with our robust self-service and automated patient engagement sooftware that integrates directly into your Practice Management System or EHR for easier staff management.
VSP Connection
Instant Vision Payer Connection
Clearwave enables practices to instantly check VSP eligibility and get authorizations through our direct connection to Eyefinity, which is verified and displayed in the Dashboard. Most PM systems will help you accomplish some of this - Clearwave truly lifts the burden from your administrative staff, making your employees and practice more efficient and productive. Rules can be applied to batches to pull materials, services, or both, and can be set to only pull for selected providers, services or locations.
24/7 Patient Scheduling
24/7 Patient Scheduling
Significantly increase patient acquisition and retention with 24/7 scheduling that reflects your ophthalmologists' booking preferences and policies. Combined with instant eligibility checks and a waitlist, practices can save 520 staff hours/year and increase new patients by 51% on average. Clearwave self-scheduling gives your patients appointment options that work on their time and are easy to book. Existing patients can easily self-schedule appointments and new patients can be matched with the right provider. Our platform is EMR/PMS-agnostic, meaning data can be pulled from multiple sources and applied to your scheduling needs, simple or complex.
Medical and Vision Eligibility Co-Pays
Medical & Vision Eligibility Check
Clearwave will determine when to collect from the Vision co-pay vs. medical, in real-time, to streamline collections and reimbursement for ophthalmology practices. Using Clearwave's patient-led registration kiosks, you can also easily present and collect patient responsibility—including co-pays, past-due, self-pay and estimations—at the point-of-service. Using Clearwave, practices drive consistent collection rates of 96% during check-in and accelerate cash flow by 65%. See how your practice can collect more every day, stop billing stalls before they happen and speed up reimbursement all with patient-powered registration and faster eligibility verification. Make it possible with Clearwave Pay!
Patient-Led Registration
Patient-Led Registration
Clearwave provides patient-powered registration that helps Ophthalmology practices drop check-in times, improve data capture and streamline patient and staff experiences. Use Clearwave's passwordless patient-led registration and clinical intake via kiosk, tablet or mobile. Practices see 99% patient adoption of Clearwave Registration, increasing collections by 112% on average and dropping check-in times by 90%. Ophthalmology treatments frequently entail multiple visits. Spare your patients the frustration of filling out redundant forms every time.
Premium Service Promotion
Direct Patients to Premium Services
Use collected demographic data to seamlessly direct relevant patients to premium ophthalmology services.
Does your practice offer services like Laser Vision Correction (LVC), Advanced Cataract Surgery, Dry Eye or Botox treatments? Clearwave allows practices to build a simple check-in workflow that creates patient awareness of additional, revenue-driving services in just seconds, and lets you know they've expressed an interest as they check in.
Save your staff from awkward scripts and conversations. Create significant, immediate advertising savings and reach just the right audience.
The Clearwave Impact
Proven Patient Engagement Software for Ophthalmology Practices
Adopted by 11K+ Physicians and Trusted by 500+ Practices Nationwide
Adding Kiosks at Metrolina Eye
For Thomas Eye
With Online Scheduling
at The Eye Care Institute
“Using Clearwave, we have been able to maximize our provider schedules, a significant number of patients have joined our practice, a lot of patients are scheduling last-minute appointments, taking a spot that would have otherwise been empty due to other patients canceling or rescheduling.”
94% reduction
in claims rejections
174% increase
in monthly patient visits
$400K increase
in new LASIK revenue, while dropping advertising by $5K per month
"The introduction of Clearwave has create a paradigm shift for our practice. Prior to Clearwave, we struggled with getting good quality information from patients and producing clean claims – this has changed dramatically. We have become a model of business efficiency!"
89%
Patient utilization of Clearwave kiosks
88%
Average reduction in check-in time
2m 30s
Average check-in time
“With the constant HR challenges we face every day, we needed a solution that would provide patients with the option for self-service registration. Clearwave is the only solution on the market that has a comprehensive registration and eligibility workflow.”
70%
patients pay outstanding balances at kiosk
85%
patients make demographic & insurance updates
90%
Patient utilization of self-registration
Ophthalmology Patient Engagement Software
How a Patient-Led Platform Differs From Traditional Tools
Rather than simply digitizing tasks while keeping staff heavily involved, Clearwave’s patient engagement platform empowers ophthalmology patients to take control of their healthcare experiences. See how you can put patient-powered solutions to work today!
Patient Self-Scheduling
Software
Improve booking accuracy and efficiency with smart scheduling that drops staff workloads by 87% and enables patients to book patients anywhere, anytime!
Patient-Led Registration &
Check-In Kiosks
Streamline data capture and collections, while dropping wait times, staff workloads and claims processing challenges — all by putting the power in the patient's hands.
Instant & Automated
Health Insurance Verification
Reduce time spent on eligibility and benefits verification, from hours down to seconds, with automated eligibility and a Staff Control Center Dashboard.
Frequently Asked Questions
How Clearwave Meets Ophthalmology Practice Requirements
See how Clearwave's patient engagement software is designed to meet the needs of busy and growing ophthalmology practices!
Clearwave provides the best patient engagement software for ophthalmology practices looking to streamline registration and scheduling, while also increasing capacity, efficiency and premium service conversions. Clearwave’s patient engagement system is purpose-built to help ophthalmology practices promote elective services (like LASIK, ICLs or other refractive surgeries) at the moment patients are most engaged, and capture payments for right at check in.
Some key features that make it happen include:
- Patient education and instant online booking: Comprehensive EyeCare Partners (CompEye) uses AI-powered education, pre-visit communications and Clearwave Scheduling to increase premium IOL conversion rates by 76%. Patients arrive with the basics down, so they spend their time asking their ophthalmologist detailed questions and discuss next steps.
- Smart workflow logic at check-in: Based on patient demographics, Clearwave's check-in system can surface custom intake questions to build patient awareness for elective eye care procedures. These questions are not ads, but instead custom inquiries designed by the practices and built to target ideal candidates for elective procedures, only asking them if they're aware of or interested in these elective services. See how ophthalmology practices are using them today to build awareness.
- Simplified payment prompts during registration: With patient-led kiosks, the ask for patient payments falls of staff shoulders and onto patients, prompting them to pay co-pays, past-due balances and more right during digital check-in. Using kiosks specifically, ophthalmology practices have increase collection rates by 154%.
Success in Action:
Chad Jackson, Regional VP of CompEye and Administrator at partner practice, Texan Eye, shares, “Our premium IOL conversion rate has increased dramatically. We’re sending educational videos in pre-appointment communications to help patients learn about premium lenses, laser cataract surgery and other treatments available.”
Going on, “We educate those patients before they come in, and now they’re ready to discuss options with their provider. It’s made our doctors more efficient and our patients more engaged.” Read the full story.
See tactics you can implement today to boost conversions for elective ophthalmology services!
Ophthalmology practices have unique scheduling demands. Beyond basic scheduling requirements, staff must be able to navigate insurance nuances between medical and vision visits, manage surgical slots and accommodate provider schedules and requirements. Clearwave’s robust patient scheduling software is designed to handle those complexities and meet the requirements of busy ophthalmology practices, large and small.
Key features that ophthalmology practices love about Clearwave Scheduling:
- 24/7 real-time scheduling for new and existing patients, without a password or portal
- AI-driven logic that reflects ophthalmology provider rules and clinic constraints
- Built-in waitlists to capture last-minute openings and avoid unused surgical or consult slots
- Eligibility verification at booking, enabling patients to make updates on the spot, reducing back-end work and insurance setbacks
What are ophthalmology practice leaders saying about Clearwave Scheduling?
Customization has been imperative to driving ongoing success with online scheduling, helping practices save 500-1,500 staff hours while improving booking accuracy and efficiency. Here's what ophthalmology leaders share:
- “I’ve seen what other vendors offer and they just don’t have the level of customization that Clearwave Scheduling provides, which is what we truly need. Other vendors simply can’t stand up to what we have with Clearwave. d booking needs. Of course, we’ve had a couple of doctors that are picky with their booking requirements, so the customization we’re allowed with Clearwave has helped us meet their needs or put in necessary barriers. The vast majority of our doctors are utilizing Clearwave Scheduling and we don’t see negative feedback from them.” Read Marietta Eye's full story.
- “What truly helped us was the ability to customize the self-scheduling platform. The customization of our scheduling workflows helped us stay competitive in the market and alleviate staff burdens around scheduling management." Read Thomas Eye's full story.
Patient check-in software has evolved far beyond simple digital forms or basic check-in tablets. The best patient check-in software for Ophthalmology practices transforms how they operate, creating streamlined workflows that benefit patients and staff.
The sophisticated check-in systems available today can integrate seamlessly with practice management software and vision payers, automate complex workflows and even boost interest in premium services, like Implantable Collamer Lens (ICL) procedures. For ophthalmology practices specifically, these solutions address operational challenges while opening new opportunities for revenue expansion.
Clearwave’s patient check-in solutions are specifically designed to address the unique challenges facing eye care practices with:
- Pre-registration: Enabling patients to provide demographics, consents, insurance information and even medical history before arriving. Meaning, once they arrive, patients can simply sign in, make payments and see their eye care specialist in no time.
- Patient-led kiosks: With HIPAA and ADA compliant kiosks, check-in is a breeze for ophthalmology patients, who typically need easy-to-read screens.
- Built-in scanning: Scanners at the kiosks instantly scan the back and front of insurance cards and IDs, instantly verifying eligibility and improving data capture for key post-service billing steps.
- Seamless vision payer integration: Many ophthalmology practices juggle both medical and vision insurance; Clearwave enables instant VSP verification, enabling practices to quickly determine which insurance to bill and which co-pays to collect.
- Custom check-in questions: As patients check in, Clearwave can present elective procedure offers in context, boosting conversion when patients are already engaged and interested.
- Simple payment methods: Patients can pay in ways they're familiar with, from card-on-file, to card swipe and tap, depending on practice merchant provider—helping ophthalmology practices increase time-of-service collections by 154%!
Dive deeper into how Clearwave's Check-in Software meets ophthalmology requirements, and beyond.
See What People are Saying About Clearwave
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For Opthalmology Practices
Patient Engagement Resources
See current trends, case studies, eBooks and more all to help you amplify your patient engagement efforts and results.
5 Trends Impacting Ophthalmology Practices and Profits in 2025
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Thomas Eye Group Improves Patient Acquisition & Saves 500+ Staff Hours
Self-scheduling helps Thomas Eye Group improve patient acquisition and reduce staff workloads. When the practice launched Clearwave Scheduling, they saw…
Metrolina Eye Associates Sees Higher Collections & Happier Patients
After implementing self-registration kiosks, Metrolina Eye Associates saw a 50% drop in check-in times and a nearly 40% increase in…
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