Voice AI

Voice AI for healthcare is an AI-powered technology that automatically answers and manages patient phone calls using natural, conversational language — without requiring live staff for every interaction.

Clearwave Voice AI is purpose-built to turn patient calls into automated outcomes. To improve healthcare access, Clearwave Voice AI uses the same scheduling rules that practices leverage for online scheduling. Designed for healthcare, Clearwave Voice AI Receptionists can personally interact with patients, answering their questions automatically and instantly — only providing a warm handoff to staff when necessary.

With Clearwave Voice AI, practices can:

• Handle patient calls 24/7 — even after hours
• Instantly answer routine questions like hours, directions and office information
• Schedule, reschedule or cancel appointments by phone
• Route clinical, prescription (Rx) and admin requests to the right personnel
• Write tasks directly into the Practice Management (PM) system for staff to follow up on

The result:

• Fewer missed calls or patients falling through cracks, especially after hours
• Reduced manual scheduling workloads or overtime
• Improved patient access — without hiring more staff
• Increased patient satisfaction and resolution
• Fewer dropped requests and missed revenue 

Clearwave Voice AI is not just answering phones — it’s extending your patient access strategy across voice, online and call center channels. Learn more about Clearwave Voice AI with a live demo.

Yes — Voice AI is extremely effective for healthcare customer service, especially for high-volume, repetitive patient calls that take up hours of staff time and increase abandonment rates.

Clearwave Voice AI acts as a virtual front desk agent, handling common patient needs instantly and accurately. Clearwave Voice AI extends our proven scheduling platform into a true omni-channel scheduling experience — turning patient calls into automated outcomes while maintaining the same rules, logic and control that practices establish for online scheduling.

Beyond access, Voice AI receptionists provide a personalized experience to patients, no endless hold times or confusing menus to navigate.  Clearwave Voice AI reduces patient frustration and improves the patient experience with quick responses in a way that's conversational, handling patient interruptions and pausing seamlessly and offering a warm handoff to staff only when needed. 

How Clearwave Voice AI improves healthcare customer service:

• Resolves routine calls without staff intervention
• Reduces call queues and hold times
• Ensures every patient call is answered — even during peak hours
• Routes only complex or exception-based calls to staff

Customer service benefits include:

• Higher patient satisfaction
• Fewer abandoned calls or patients falling through the cracks
• More time for staff to focus on patients who truly need help
• Ensures patients have a resource after hours

Proven outcome:

• Practices reduce call volumes by 20% or more through AI-powered call deflection
• Triages 90% of patient calls, answering questions instantly, booking patients and providing a warm handoff to staff only when necessary

Clearwave Voice AI allows healthcare teams to deliver better service — without burnout or added headcount. Learn more about Clearwave Voice AI with a live demo.

The role of AI in patient experience solutions is to remove friction, improve access and ensure patients get timely answers and care — without overwhelming staff. In healthcare, patient experience often starts with a phone call. Clearwave Voice AI ensures that this first interaction is fast, accurate and always available for patients. By automatically handling 90% of incoming calls, Clearwave Voice AI can streamline the first patient interaction with your practice, instantly booking new patients, providing accurate directions or triaging requests for prescription refills. 

Additionally, by reducing manual call volumes by upwards of 20%, Clearwave Voice AI reduces the hours of phone management burdens for administrative staff, creating time savings that enable them to truly focus on providing a personal and welcoming experience. Naturally, with fewer calls to manage, staff won't need to rush through endless phone queues or work overtime, resulting in a better patient experience and staff workloads.

Clearwave Voice AI improves patient experience by:

• Eliminating long hold times or confusing phone menus
• Allowing patients to speak naturally — no robots, just personalized interaction
• Providing instant answers to common questions
• Enabling real-time appointment scheduling by phone
• Reducing overall patient frustration and dropped calls

AI agents in healthcare help practices:

• Expand access without adding staff
• Reduce staff overtime and burnout
• Reduce delays in scheduling and clinical requests
• Maintain booking consistency across voice, online and call center channels
• Speed up resolution to simple needs
• Eliminate missed opportunities after hours

With Clearwave Voice AI, the result is a smoother, more reliable patient journey — from first call to accurate patient outcomes and resolutions. For your practice, every call is answered, no opportunities are missed and more patients are booked without staff intervention. Learn more about Clearwave Voice AI with a live demo.

The key difference between scripted responses and Clearwave Voice AI for scheduling and call handling comes down to flexibility, accuracy and outcomes. Clearwave Voice AI isn’t a phone system upgrade — it’s intelligent automation designed to support scheduling complexity and the entire patient journey, not just answer phones.

Scripted systems rely on rigid menus and pre-set responses, often leading to patient frustration, abandoned calls and missed outcomes. Alternatively, smart, AI-powered call deflection and booking solutions, like Clearwave Voice AI, understand natural language and can take real action, turning patient calls into automated outcomes. For example, Clearwave Voice AI knows when to intuitively pause when patients may interrupt with questions or comments. Unlike scripted responses that patients often can't navigate with ease, Clearwave Voice AI can get to the immediate need of the patient, and act accordingly, no more confusion, just correct action!

Additionally, Clearwave Voice AI extends our proven scheduling platform into a true omni-channel scheduling experience, while maintaining the same rules, logic and controls you've already established. Clearwave Voice AI can also handle patient medical records and Rx refill requests and take the next step to write tasks back into a practice's PM system for staff follow-up. This smart action ensures patient requests are taken 24/7 in a way that doesn't necessarily require staff intervention on the call!

Scripted Responses:

• Menu-based (“Press 1 for…”)
• Limited to fixed answers
• Cannot adapt to patient intent
• Often require transfers or staff follow-up
• Lack the ability to quickly meet patient requests
• Lead to higher call volumes and missed opportunities.

Clearwave AI Call Deflection & Voice AI Patient Scheduling:

• Uses conversational, natural language
• Understands what the patient is trying to do
• Answers questions or completes tasks instantly
• Applies provider and practice rules
• Writes outcomes directly into the PM system

With Clearwave Voice AI, patients can:

• Ask questions naturally and provide instant answers
• Schedule, cancel or modify appointments by phone
• Write tasks back into PM System for manual follow-up
• Provide a warm introduction to staff only when human help is truly needed

Proven outcomes:

• Divert 90% or more of calls to AI and automation
• Reduce manual scheduling and routine phone queue workloads
• Capture patient demand that would otherwise be missed

Clearwave Voice AI isn’t a phone system upgrade — it’s intelligent automation designed for healthcare and scheduling complexity. Learn more about Clearwave Voice AI with a live demo.