Self-Scheduling Priorities for Large Health Systems & FQHCs

Improving patient access to care starts with self-scheduling that meets patients where they are. For large healthcare organizations—with nearly 60 providers seeing 40,000 patients per year and a variety of appointment types—digital scheduling can get complex. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how the organization discovered that many “walk-ins” were coming in just to schedule appointments. She explains how online scheduling makes it easier for patients to book, reschedule and manage follow-ups without waiting to get on the calendar.

Watch the full conversation on “Engaging Patients and Empowering Staff” with COO, Ruby Pezanetti, to see how you can scale scheduling successfully across your organization and leverage digital booking to increase patient reactivations by 34%.