Reminder Personalization That Pleases Patients

The smarter practices get with reminders — the more engaged patients are and the faster your staff can complete pre-appointment tasks. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how they are able to personalize appointment reminders so patients only receive what’s relevant—eliminating repeat nudges once pre-registration or clinical intake is completed. She explains how little actions can reduce staff call time, support MAs with completed clinical intake information and get real-time data to providers, helping them prepare more effectively.

Even while seeing 40,000 patients per year, Kennedy Community Health makes personalization happen. See how! Watch the full conversation on “Engaging Patients and Empowering Staff” with COO, Ruby Pezanetti, to see how they drive 50% patient reactivation rates and 88% clinical intake completion rates.