Proactive Eligibility Checks Protect Staff Time

How are large practices reducing back-end billing complexities and revenue stalls with smarter eligibility verification? Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how Clearwave Eligibility’s unique approach helps their teams catch coverage issues early—before the visit becomes a billing or care coordination scramble. She highlights how flags for uninsured or underinsured patients enable proactive routing to their navigator team, helping them better support and educate patients ahead of their appointments.

Watch the full conversation on “Engaging Patients and Empowering Staff” with COO, Ruby Pezanetti, to see how they drive 50% patient reactivation rates and 96% kiosk adoption.