Princeton Surgical Cut Claim Rejections by 75%

With a high patient volume—averaging 2,300 visits per month—Princeton Surgical Associates launched Clearwave to modernize their front desk experience while preserving their focus on patient care. See how the practice improved data capture and payments, leading to a 75% reduction in claim rejections and 50% increase in co-pay collections prior to care.

Patient-Led Results:

• 97% Patient adoption of self-registration
• 75% Reduction in claim rejections
• 60% Drop in wait times
• 2m10s Average check-in time
• 1m 31s Average check-in time for pre-registered patients
• 72% of appointments confirmed via reminders
• 50% Increase in co-pay collections