HMGS Sees More Patients While Cutting Check-in Times by 89%

HMGS Dermatology was focused on improving operational efficiency while maintaining the exceptional patient experience reflected in their 5-star reviews. See how HMGS partnered with Clearwave to overcome the complexities of running a busy, well-established practice, bringing modern patient experiences to match the superior dermatology care they provide.

Patient Engagement Results:

  • 97% Patient self-registration adoption (Kiosk, Mobile & Tablet)
  • 89% Drop in wait times
  • 25% New patient acquisition rate/month
  • 33% Online bookings made after hours
  • 75% Existing patient adoption rate/month
  • 2m13s Average check-in time
  • 71% Pre-registration adoption rate
  • 80% Co-pay collection rate
  • 46% Today’s balance collection rate
  • 11,322 Automatic data updates made without staff intervention
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