A Proven Patient No-Show Reactivation Strategy

With 40,000 patients coming in the doors, no-shows may seem inevitable. See how large FQHCs are tackling no-shows with smart patient communications to reduce missed appointments and keep patients coming back for critical care. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how strategic patient communications help the organization address no-shows and care gaps without overwhelming patients. She explains how strategic outreach after missed appointments can capture quick feedback on barriers, improve future follow-through and re-engage patients with clear next steps.

Watch the full conversation on “Engaging Patients and Empowering Staff” with COO, Ruby Pezanetti, to see how they drive 50% patient reactivation rates and 96% kiosk adoption.