50% Reactivation Rate & 96% Kiosk Adoption For Kennedy Community Health

Kennedy Community Health stays on top of evolving federal compliance requirements, while balancing operational and fiscal responsibilities and improving patient experiences — all with one strategic approach. To tackle challenges across the patient journey, Kennedy Community Health launched Clearwave and Vital Interaction, helping them save hours of staff work and improve patient engagement. See how!

Key Patient Engagement Results:

• 2 Minute average check-in times
• 10% Increase in average collection rates
• 96% Patient kiosk adoption at top locations
• 47% Patient reactivation rate
• 34% Boost in reactivation rate with VI
• 88% Clinical intake adoption prior to visits
• 17k Appointments booked via call center per year
• 83% Online appointments made in advance
• 43% Bookings made after hours
• 1.3K Appointments booked online
• 108 Hours saved via online booking