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Many medical practices have leveraged digital and digital solutions in 2020 as an effective way of establishing safe healthcare.
For cardiology practices, COVID-19 impacted elective procedures, clinic consults, cardiac rehab and structural interventions. As practices and hospitals across the country take tentative measures to return to a new normal, cardiologists are considering both the short and long-term implications of COVID-19.
To support the restoration of patient volume and operations of your cardiology clinic, here are several check-in solutions for specialty practices designed to meet the emerging needs of patients.
Patient check-in protocols have changed significantly to reduce the risk of exposure for patients and staff. Integrating digital patient check-in systems, even as clinics begin to reopen, will be crucial in rebuilding patient confidence. Using digital patient check-in systems are a simple way of reminding patients that practices are safe and reliable places for care.
Patient-check in systems offer new and more convenient ways of operating, such as:
● Automatically confirming appointments ahead of time to optimize your scheduling
● Proactively verifying eligibility to streamline claims and reimbursement
● Implementing the ability to offer a digital waiting room
● Reducing contact and wait time while supporting social distancing
● Eliminating repetitive contact with pens, clipboards, paperwork, ID and credit cards
● Alleviating some of your staff’s administrative workload, or allowing you to manage a reduced staff
Cardiology patients may be especially at risk for contracting the coronavirus, which is why it's so important that your patients feel comfortable when making appointments. Reducing interactions and protecting staff and patients from the risk of exposure has become a vital point of practice safety.
Using a digital check-in solution transforms the patient experience while saving staff time and ensuring a zero-contact process. Mobile Pre-Check gives patients a more convenient check-in option that increases self-service while developing patient engagement.
With Mobile Pre-Check, patients check-in before their appointment from their own devices, organizing the process for both patients and staff.
Many patients may not be comfortable with the idea of sitting in a waiting room, even with social distancing protocols in place. Introducing a digital check-in solution like Mobile Pre-Check puts these patient's minds at ease. For patients that require in-person care, Mobile Pre-Check now allows practices to collect all necessary information and minimize contact, while facilitating that direct, personal care.
With Mobile Pre-Check, cardiology patients can sign consent forms, update their medical history, take photos for their patient records and even make payments with zero contact occurring between patients and staff.
For cardiology practices looking for a flexible way to expand the number of check-in options available to patients, Clearwave Connect is a great solution. Clearwave Connect is perfect for practices of any size, regardless of budget, and can be stand-alone for self-service, or guided by staff.
This option is available for mobile, kiosk, and tablet. This allows patients to capture photos for patient records, input demographic information, fill in clinical questionnaires and pay securely and privately anywhere within the practice while continuing to reduce contact.
Cardiology practices can use Clearwave Connect on mobile, tablet or kiosks, ensuring your patient data is up-to-date, no matter how they choose to check-in. No matter how patients check-in, their information will be current when they see their cardiologist.
Using Clearwave Connect also helps with point-of-service collections. On average, patients pay 50-60% more when using Clearwave's automated patient check-in system to request payment for past-due balances and copays. This leads to a drastic increase in revenue collections for your cardiology practice.
A case study with North Ohio Heart is the perfect example of how this works. Before implementing Clearwave at their cardiology practice, NOH had an overloaded staff and patients that were dissatisfied with the lack of privacy when discussing their personal health and financial information with the practice staff.
Many times, the staff was busy and couldn't focus on tasks beyond patient intake. After implementing Clearwave, these problems became a relic of the past. With a 19% increase in payment collection year over year since implementing Clearwave and $55,000 in average monthly collections, NOH has seen many benefits since implementing Clearwave.
Elaine VanDootingh, Revenue Cycle Supervisor at North Ohio Heart, says it best: "Through Clearwave, we have created an efficient check-in process with easy access for staff to update and review patient information. Clearwave Support is top notch, great to work with and swift with solutions." (Case Study: North Ohio Heart)
Clearwave is committed to supporting practices in the wake of the pandemic and giving them effective tools to re-open and keep staff and patients safe.
To find which digital patient check-in system will be best for your cardiology practice, schedule a demo with Clearwave today!