Self-Service Check-In Is Actually Friendlier Than A Traditional Front Desk

Mar 12, 2019
Customer Service, Solutions, Videos 0 Comments

This week, the Solutions Guy talks to Sheena Harrison from Vascular Surgical Associates. There’s a myth about self-service patient registration, that it dehumanizes the patients’ experience. This week’s special guest talks about her personal experience and how she found that in reality, the opposite was true.

When VSA was first implementing Clearwave’s patient access solutions, Sheena was not a fan. The idea that VSA would be taking the person out of the personal check-in experience did not sit right with her. Watch the latest episode to learn how she ended up changing her mind.