150M Patient Check-ins & $900M Payments Collected

Clearwave Sets a New Standard in Patient Engagement

ATLANTA, January 21, 2026 — Clearwave, the leading Patient Engagement Solution provider, shares year-end results revealing significant gains in patient-led scheduling and check-in adoption. By the end of 2025, 2.5 million patients have used Clearwave Scheduling to book appointments, and 150M patients have adopted Clearwave Registration. These results, combined with staff time savings like 86% drop in call center agent training time and 87% reduction in administrative tasks, prove the power of highly adopted patient engagement tools. With industry-leading kiosks adoption rates at 96% on average across clients, Clearwave sets the standard for a patient engagement solution’s ability to reduce staff intervention in tedious tasks. 

Additionally, over 11,000 providers operating at 5,000 locations across the nation trust Clearwave to provide measurable improvements to patient collections. In 2025 alone, Clearwave ran over 3.75M eligibility checks. In addition, by instantly determining and collecting co-pays and other balances at check-in, Clearwave has helped specialty practices collect $900M from patients. This data reflects Clearwave’s superior ability to manage the complexities of multi-specialty care, ensure accurate provider matching and deliver a seamless experience.  

Year-End Clearwave Results: 

• 2.5M Patients used Clearwave Scheduling in 2025 

• 150M Patients checked-in via Clearwave to date 

• $900M Payments collected to date 

• 2B Eligibility checks run to date 

• 3.75M Eligibility checks run in 2025 

• 11K Providers improved patient engagement with Clearwave 

• 96% Patient kiosk adoption rate 

• 86% Drop in agent training time 

Clearwave clients saw measurable improvements in time savings, scalability and patient satisfaction. Kristen Bryant, Chief Marketing Officer at Clearwave, highlights this success, sharing, “Clearwave continues to prove that when you empower patients and reduce administrative lift, healthcare organizations grow stronger, more efficient and more resilient.” Going on she notes, “These results underscore our commitment to delivering technology that adapts to the complexity of real-world healthcare—not the other way around.” 

For highly complex specialties, scheduling precision is essential, but not always achievable, especially when booking needs evolve or call center agents churn out too fast. Spire, a physician-owned, physician-led organization, saw an 86% reduction in agent training time after launching Clearwave Call Center. Vice President of Clinical Applications, Andrew Vieira, says, “Orthopedics has many nuances… Clearwave Call Center has helped us bridge this gap and provide the level of care we seek. Their flexibility, customizations and understanding of our needs have been essential to our success.” 

Samantha Sinatra, Vice President of Operations at a Spire Member Practice, discusses the flexibility and control provided, “We love that this solution can easily evolve with us. It’s great knowing that workflows can be ever-changing in the background while agents are still ramped and ready to go on their end.” 

The Center for Sports Medicine & Orthopaedics sees nearly 700 appointments booked online per month with 23% made by new patients. Their Chief Operating Officer, Connie Roberts, shares, “The time spent backtracking and calling patients to reschedule has significantly reduced. With Clearwave, we focus on optimizing workflows and expanding appointment types—making a strong product even stronger every day.” 

Clearwave’s results this year reinforce what specialty practices have long known: digital patient engagement succeeds only when the technology mirrors the nuance and decision-making of real clinical workflows. Clients consistently emphasize the importance of Clearwave’s ability to correctly route patients and reduce manual backtracking. 

See how you can leverage Clearwave to drive similar results.