Newport Ortho Elevates Patient Experience with 50% Fewer Front Desk Staff

Newport Orthopedic Institute needed a solution to get more done, with fewer administrative FTEs, as they faced a 50% reduction in registration staff due to ongoing shortages and churn. See how the institute chose one solution to streamline patient registration and communications — driving 95% kiosk adoption rates and a 65% boost in collections prior to care.

Patient Engagement Results

• 95% Kiosk adoption rate
• 91% Co-pay collection rate at check-in
• 90 Second average check-in time
• 74% Average appointment confirmation rate
• 50% Reduction in registration staff
• 65% Increase in collections (including co-pays and outstanding balances)