Proving ROI of Patient Communications

With 40,000 annual patients, sending outreach via mail can get expensive and personalizing digital communications can get complicated. See how Kennedy Community Health saves thousands of hours and dollars with smarter patient communications. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health shares how easy-to-run reporting helps her team measure patient communication campaign effectiveness and ROI—fast. She shares a real example of how they saved thousands of dollars by going digital with a targeted text campaign for provider-departure notifications. See how Kennedy Community Health can easily track sends, responses and follow-throughs to improve outcomes while reducing cost and manual effort.

Watch the full conversation on “Engaging Patients and Empowering Staff” with COO, Ruby Pezanetti, to see how they drive 50% patient reactivation rates and 96% kiosk adoption.