Use AI-Powered Welcome Videos for New Patients

Practices of all sizes are finding unique ways to engage patients and personalize experiences through AI. See how one large FQHC is personalizing communications to new patients, even with 57 providers and 40,000 patients coming in the doors each year. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how provider-led educational and welcome videos help patients feel oriented and prepared before their first visit. She describes how this approach is helping their providers build trust, set expectations and support patients throughout their care journey—before they even walk through the door.

Watch the full conversation on “Engaging Patients and Empowering Staff” with COO, Ruby Pezanetti, to see how they drive 50% patient reactivation rates and 96% kiosk adoption.