Clearwave Innovation Lab: Advanced Analytics at Your Fingertips

By Blakely Roth | November 18, 2025

Understanding patient behavior is imperative to boosting acquisition and increasing adoption of patient engagement tools. Similarly, providing detailed reporting throughout the patient journey ensures practices meet engagement, operational and compliance goals. 

Many technology platforms claim to offer advanced analytics, yet fall short when it comes to turning data into actionable outcomes for practices. Clearwave’s data analytics suite and robust support organization—clearwaveCARE—work in conjunction to ensure clients have the advanced reporting they need to meet practice goals and evolve with today’s patients. Clearwave’s Scheduling, Registration and Eligibility dashboards empower practices to make smarter decisions, streamline staff workflows and improve both compliance and patient acquisition. 

Let’s break down how Clearwave’s out-of-the-box analytics features are transforming practice operations. 

Marketing Dashboard: Increase Acquisition, at Lower Costs

Combining the power of Clearwave Scheduling with SocialClimb, practices can leverage a patient acquisition dashboard to optimize marketing budgets. Marketing and scheduling teams can easily:  

• Identify top-converting media channels 

• Track and monitor new patient acquisition rates 

• Find opportunities to drop advertising costs and optimize scheduling workflows 

See which marketing efforts bring in the most patients so you can calculate your return on investment and increase acquisition at lower costs! Combine online scheduling with the acquisition data that proves marketing success or shows where to make adjustments. Dive deeper. 

Scheduling AuditLens: Drive Compliance & Workflow Optimization

Gain visibility into actions taken—by patients, staff or call center agents—as it relates to appointment booking and modification. The Clearwave Scheduling dashboard features a robust, real-time user activity search, giving healthcare organizations oversight and transparency around patient bookings. The dashboard provides: 

• HIPAA-Ready Data: Ensure all scheduling activities and data modifications are logged for full compliance

• A Complete Audit Trail: Log who performed what booking action and when, reducing unauthorized changes, improving oversight and increasing data integrity

• Protection Against Liability: Produce verifiable activity records to support internal reviews and mitigate disputes, risks or regulatory scrutiny, while discouraging internal teams from making improper modifications to patient records

• Workflow Optimization: Capture the steps taken by users (patients or agents) when booking, rescheduling or canceling appointments, allowing administrators to streamline workflows

• Performance Monitoring: Enable admins to review agent actions, identifying gaps or inefficiencies for training purposes, to help speed up time-to-productivity

• Fast Issue Resolution: Present a detailed history of patient interactions, making it easier to resolve scheduling disputes as they come up and increase patient trust

Save time and simplify compliance, quality control and agent training with searchable data right in the scheduling dashboard! Dive deeper. 

The Staff Control Center Dashboard: See Instant Efficiency Gains

 The Staff Control Center Dashboard provides a single, centralized view of patients, appointments and insurance discrepancies—replacing hours of manual system checks with real-time insights. Staff can instantly: 

• Identify insurance verification issues at a glance, with co-pays, plan types, managed care details and more just one click away 

• View remaining deductibles across primary, secondary and tertiary insurance, and view accurate patient co-pays at a glance 

• Monitor payment and visit statistics—such as co-pay collections, pre-check completion, or add-on appointments in just a couple of clicks 

• Narrow in on timely tasks with a clear flagging system that alerts staff to insurance discrepancies, forms to present to patients and more 

The result? Practices accelerate collections, reduce data errors and free staff from repetitive administrative work. Dive deeper. 

Appointment Manager: Prepare for Upcoming Appointments with Ease

Give your staff the power to stay on top of key tasks and manage overall patient preparedness for their visit with Appointment Manager. This smart filtering system enables Front Desk and Billing staff to quickly sort appointments through interactive patient lists and focus on those that require their attention. The system can show:  

• Custom Appointment Statuses: Color-coded statuses enabling staff to instantly see appointment readiness, from pre-verification to prior authorization 

• Add-Ons Appointments Needing Insurance Verification: Quickly flag “add-on” appointments requiring extra verification, ensuring nothing slips through the cracks 

• Pre-Registration Completion Status: Filter patients who haven’t confirmed or pre-registered and send instant, on-demand reminders to those who need them with one click 

Using Clearwave’s one-of-a-kind rules engine, you can easily create custom alerts and statuses for staff, urging them to complete specific tasks before a patient’s appointment. Find unique ways to optimize your staff’s workload every day. Dive deeper. 

Patient Engagement Reporting: Monitor Adoption and Return on Investment

Clearwave’s Patient Engagement Report provides practices with the insights they need to track adoption, co-pay collection rates, check-in times, insurance payer performance and more. Through actionable data, practices can: 

• Monitor Copay Collections: Track point-of-service collection rates and which sites collect the most (or fall short) to identify opportunities to ensure consistency or boost payments 

• Track Answers to Custom Questions: Leverage responses from custom check-in questions (filtered by demographics, appointment type, provider or location) to shape marketing, premium service edcucation or operational decisions 

• Analyze Visit Statistics for Efficiency Clues: Look at trends like check-in vs. pre-checked-in times, percentage of scheduled vs. walk-in appointments, language preferences, etc., to optimize staffing, scheduled slots and service offerings 

• Run Appointment Reports: Review upcoming appointment lists to flag inactive, rejected or errored insurance statuses in advance so staff can resolve issues, ensure collections and reduce no-shows or surprise denials 

• Review Value Reporting: Pull together metrics across eligibility, patient check-in, payments, communications, etc., on a recurring cadence to show what’s working and where gaps are. Use these insights to guide your initiatives (e.g. workflow changes, adding premium services, staff incentive plans, etc.,) 

These insights allow specialty practices to stay on top of patient engagement goals, change management and more—all to ensure measurable improvements to key performance indicators. Dive deeper. 

Bonus: Referral Tracking and Management

Never lose a referral again and track booking completions with ease. Increase booked appointments from referrals and keep track of conversions with a smart dashboard. Automate referral intake and tracking, including referrals received via fax or online forms. Providers can even include AI-powered videos to personalize referral outreach and encourage patients to complete their booking right from your communications. See the combined power of Clearwave and Vital Interaction. 

Use Clearwave’s Data Analysis to Your Practice’s Advantage

Clearwave’s dashboards moved far beyond “basic reporting.” They set the new standard for specialty healthcare analytics—helping practices not only survive, but thrive in today’s competitive healthcare landscape. Get a demo.