Improve Practice Reputation Management: Book, Impress, Review, Repeat

By Blakely Roth | August 20, 2025

In today’s healthcare landscape, patients think and act like consumers. They browse online, compare options and weigh reviews before making decisions. For specialty healthcare practices, being seen isn’t enough. Growth happens when visibility is paired with convenient access and excellent experiences.  

Ensure your practice can thrive at every stage of the patient journey—from that first Google search to long-term loyalty and word-of-mouth growth. 

Where Reputation Meets Access: The Growth Formula for Modern Practices 

Explore how SocialClimb and Clearwave work hand-in-hand, not just to attract patients but to help practices turn those patients into vocal advocates.

1. Be Found in the Moments That Matter

Before patients ever interact with your staff or providers, they’re forming opinions based on what they see online. A strong reputation is the foundation for growth, especially in competitive markets.  

SocialClimb helps practices take control of this narrative by: 

• Boosting online visibility and SEO to get practices to rank higher in local searches 
• Using automated review prompts to build a steady stream of real, positive patient feedback 
• Promoting providers and locations with detailed physician profiles and star ratings that build instant trust 

2. Don’t Let New Patients Slip Away

Once a patient finds and trusts your practice, the next few moments are critical. Can they book immediately, or do they bounce to another provider? The ability to instantly convert interested patients is key to increasing bookings.   

Clearwave ensures you never miss an opportunity by:  

• Making online scheduling frictionless and password-free for new and existing patients
• Offering real-time, 24/7 scheduling straight from Google search results or provider websites 
• Matching the right patient with the right provider based on availability, insurance, visit type and more 
• Eliminating hold times and voicemails, reducing barriers to booking 

3. Deliver a Frictionless Experience That Patients Remember 

First impressions matter more than ever. A positive scheduling experience sets the tone, but it’s the ongoing communications and in-practice experience that cements patient satisfaction. Clearwave helps your team deliver consistent, patient-led workflows that reduce stress on staff and empower patients throughout their visit.  

Clearwave’s automated and patient-led tools: 

• Enable patients to complete demographics and clinical intake ahead of their appointment, for expedited check-in 
• Cut down on wait times, data entry and paperwork to create a seamless experience 
• Provide a sense of control, privacy and modern convenience that patients notice and appreciate 

When patients feel in control and respected, satisfaction skyrockets. Director of Therapy CAO, Sonali Parry, shares the impact a check-in process has on patient experiences, “We live in a fast-paced area, patients want to get in and out. Tailoring our registration workflows was imperative to getting patients to their providers faster. We took out unnecessary questions to streamline the returning patient process. Now they just sign in, pay and get right to their doctor.” 

CAO Division 28 sees 99% patient adoption of their self-registration kiosks and average check-in times of a little over three minutes. As an Occupational Therapist herself, Parry shares how they used technology to reduce patient complexities, “As a provider, it drove me nuts that patients would have to repeat a lot of their paperwork before seeing us, especially because most of our patients come in multiple times a week. It was a huge patient complaint, and now it’s one we no longer get. Eliminating that double work has been a huge win. 

4. Close the Loop by Turning Happy Patients Into 5-Star Reviewers

A great experience naturally leads to more glowing feedback—but only if you ask at the right time. That’s where SocialClimb’s automated outreach turns patient-powered satisfaction into lasting reputation value.  

SocialClimb enables practices to capitalize on their hard work by: 

• Triggering personalized review requests post-visit, when patient satisfaction is highest 
• Routing negative experiences internally to improve service without harming public ratings 
• Amplifying the voices of your happiest patients to attract new ones 
• Making reputation management effortless with smart automation 

5. Get One Solution to Book, Impress, Review, Repeat!

When visibility, access, experience and reviews are all working in sync, you create a self-sustaining cycle for practice growth. SocialClimb and Clearwave aren’t just point solutions—they form a flywheel that keeps turning and gaining momentum with every patient interaction through: 

• Seamless booking access and excellent patient experiences 
• Satisfied patients who leave timely, glowing reviews 
• A strong review process that brings in more patients 
• Increased visibility with smart patient marketing strategies at lower costs 

Each piece strengthens the next: Strong reputation brings more patients → Clearwave delivers seamless experience → Patients leave great reviews via SocialClimb → Visibility grows even more. 

See Clearwave and SocialClimb in action, then try a demo! 

Top Priorities Healthcare Leaders Are Focused On

From optimizing staff to increasing patient acquisition efforts, see the top priorities healthcare leaders are focused on today! Clearwave and SocialClimb teamed up to share actionable insights on how to stay ahead of the curve in today’s competitive healthcare landscape. You won’t want to miss it!