Practices and healthcare professionals need to adopt innovative solutions that keep patients and staff safe while maintaining capacity. Clearwave Virtual Waiting Rooms allow practices, hospital systems and FQHCs alike to perform all check-in tasks effectively and eliminate the need for patients to enter the office to check in for their appointment. With Virtual Waiting Room technology, you can achieve zero-contact patient registration™ that completely reinvents the traditional patient check-in model, reducing contact between staff and patients and maintaining necessary social distancing.
CMPE | CEO | Phoenix Heart
Patient receives a text or email reminder in advance of their appointment, or a real-time text message if scheduled the same day.
Patient completes the pre-check process and is informed about the virtual waiting room option.
Staff verifies patient information, reviews COVID-19 screening process and flags.
Upon arrival to practice parking lot, patient calls or texts provided number to alert you of their arrival.
Clearwave Virtual Waiting Rooms, featuring zero-contact patient registration™, can be used across a variety of medical verticals, including ophthalmology, orthopedics, neurology, hospitals, FQHCs and other medical clinics.
Virtual Waiting Rooms can also be used to implement alternative care settings, such as drive-through appointments.
Practices implementing telehealth solutions to reduce in-person patient visits are faced with challenges that arise from implementing new office technology and adapting both staff and patients to change.
Clearwave offers a simple three-step model that helps contact patients with upcoming appointments and convert them to telehealth:
Send a text with invitation for patients to call to convert their appointments to telehealth. Proactively call any patients that did not reach out for conversion. Use Clearwave to pull a report for all upcoming and/or cancelled appointments by appointment type, provider or location.
Assure patients that you are taking all precautions necessary for their safety and well-being with helpful communication tools from Clearwave. With Virtual Waiting Room, inform your patients of zero-contact check-in options by sending a text or email ahead of their visit. This will prompt your patient to complete check-in with Mobile Pre-Check, and inform them of the option to wait in their car in your Virtual Waiting Room until the doctor is prepared to see them.
Clearwave is additionally pleased to provide each practice that implements Virtual Waiting Room technology with a Certified Zero-Contact Patient Check-In badge to add to your website, helping to inform patients of safety precautions and putting their minds at ease.