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Virtual Waiting Room Patient

Virtual Waiting Room Featuring Zero-Contact Patient Registration™

Practices and healthcare professionals need to adopt innovative solutions that keep patients and staff safe while maintaining capacity. Clearwave Virtual Waiting Rooms allow practices, hospital systems and FQHCs alike to perform all check-in tasks effectively and eliminate the need for patients to enter the office to check in for their appointment. With Virtual Waiting Room technology, you can achieve zero-contact patient registration™ that completely reinvents the traditional patient check-in model, reducing contact between staff and patients and maintaining necessary social distancing.

“In summary, I am looking like a genius for installing these months before the COVID-19 outbreak.  The doctors have remarked over and over how our new processes were essential in keeping us and them safe.  I was already very impressed with the entire system.  This pandemic illustrated how useful Clearwave is and how technology combined with staff can make your organization more efficient and allow increased infection control.”

Kyle Matthews
CMPE | CEO | Phoenix Heart

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Clean & Elegant
Fully Responsive

Step 01

Patient receives a text or email reminder in advance of their appointment, or a real-time text message if scheduled the same day.

cell phone with check mark
Clean & Elegant
Fully Responsive

Step 02

Patient completes the pre-check process and is informed about the virtual waiting room option.

staff verification through telehealth
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Fully Responsive

Step 03

Staff verifies patient information, reviews COVID-19 screening process and flags.

patient calling doctor
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Fully Responsive

Step 04

Upon arrival to practice parking lot, patient calls or texts provided number to alert you of their arrival.

Clearwave to PMS graph
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Fully Responsive

Step 05

Staff checks the patient into Clearwave, which automatically checks patient in to the PMS. Staff updates the patient status when the doctor is ready.
real time text solutions
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Fully Responsive

Step 06

Real-time text is sent to the patient alerting them that it is time to come inside, and the appointment occurs.

Clearwave Virtual Waiting Rooms, featuring zero-contact patient registration™, can be used across a variety of medical verticals, including ophthalmology, orthopedics, neurology, hospitals, FQHCs and other medical clinics.

Virtual Waiting Rooms can also be used to implement alternative care settings, such as drive-through appointments.

Practices implementing telehealth solutions to reduce in-person patient visits are faced with challenges that arise from implementing new office technology and adapting both staff and patients to change. 

Clearwave offers a simple three-step model that helps contact patients with upcoming appointments and convert them to telehealth:

computer with showing how to convert


Send a text with invitation for patients to call to convert their appointments to telehealth. Proactively call any patients that did not reach out for conversion. Use Clearwave to pull a report for all upcoming and/or cancelled appointments by appointment type, provider or location.

phone with text messages


Text patients via Mobile Pre-Check™ to collect all necessary registration and eligibility information for patients who have rescheduled as appointment type telehealth. Utilize two-way texting technology from Clearwave for ease-of-use.
doctor using telehealth


Use Clearwave to send text at the time of appointment with telehealth access link.

Communicating Contact-Free Check-In Options to Your Patients

Assure patients that you are taking all precautions necessary for their safety and well-being with helpful communication tools from Clearwave. With Virtual Waiting Room, inform your patients of zero-contact check-in options by sending a text or email ahead of their visit. This will prompt your patient to complete check-in with Mobile Pre-Check, and inform them of the option to wait in their car in your Virtual Waiting Room until the doctor is prepared to see them.

Clearwave is additionally pleased to provide each practice that implements Virtual Waiting Room technology with a Certified Zero-Contact Patient Check-In badge to add to your website, helping to inform patients of safety precautions and putting their minds at ease.

Zero Contact Logo

Find more resources related to preventing the spread of coronavirus (COVID-19). In the Clearwave COVID-19 Resource Hub, you can find tips and tools for hospitals, FQHCs and specialty practices to navigate the challenges and effects of the COVID-19 outbreak.