Posts by Blakely Roth
New From The Innovation Lab: Reschedule Assist
Reading Time: 2 minutesBy Blakely Roth | April 14, 2026 Reschedule Without the Reset — Saving Staff Time & Reducing Patient Frustration Reschedules are a reality in healthcare—but they shouldn’t create extra work for staff or frustration for patients. That’s why Clearwave is excited to introduce Reschedule Assist, the newest Innovation Lab enhancement designed to maintain continuity when appointments change. Less Re-Entry for Staff, Less Friction for Patients! See the…
Read MoreWhat is Agentic AI for Healthcare?
Reading Time: 4 minutesBy Blakely Roth | April 14, 2026 Artificial intelligence is no longer a futuristic concept in healthcare—it’s already reshaping how patients access care. From reducing phone hold times to enabling instant appointment scheduling, healthcare AI is quietly improving the patient experience in ways that matter most: speed, clarity and convenience. As patient expectations rise and staffing pressures persist, forward-thinking practices…
Read More5 Voice AI Capabilities That Save Hours of Staff Time
Reading Time: 3 minutesBy Blakely Roth | April 8, 2026 Call volumes are rising, and administrative demands continue to expand—often at the expense of employee well-being and patient experience. Enter AI, built specifically for healthcare. When implemented accurately and responsibly, Voice AI does far more than answer phones; it becomes a scalable extension of your front desk, deflecting routine calls,…
Read MoreMeet the 2025 ClearwaveCUP Winners Redefining Efficiency in Specialty Healthcare
Reading Time: 3 minutesCelebrating Industry-Leading Patient & Revenue Outcomes for Healthcare Organizations ATLANTA, GA — April 07, 2026 — As healthcare organizations face rising patient demand and ongoing staffing constraints, a group of high-performing organizations are proving that growth doesn’t have to come at the expense of efficiency or margins. Clearwave’s 2025 clearwaveCUP winners are scaling patient volume, reducing staff workload and exceeding revenue goals—without adding operational complexity. “With multiple locations and lean…
Read MoreAI & Staff Workloads: One Solution Healthcare Organizations Are Using Now
Reading Time: 4 minutesBy Blakely Roth | April 1, 2026 Healthcare practices are under more operational pressure than ever. Rising patient volumes, persistent staffing shortages and administrative overload have pushed front-desk and call center teams to the brink. As healthcare organizations and multi-specialty groups search for strategies to reduce administrative healthcare burnout and turnover, many are turning to a powerful…
Read MoreHow Voice AI Receptionists Work: 4 Real-World Video Examples That Reduce Staff Strain
Reading Time: 3 minutesBy Blakely Roth | March 26, 2026 Monday mornings are hectic for healthcare administrative staff and call centers—and the data proves it. Between 8 a.m. and 10 a.m., healthcare organizations experience the highest call abandonment rates, precisely when patients are most likely to call with urgent scheduling and care-related needs. During these peak morning hours,…
Read MoreHow Hospitals are Simplifying SOGI, RELD & SDOH Data Capture
Reading Time: 4 minutesBy Blakely Roth | March 25, 2026 From critical requirements for patient data capture to lean staffing numbers, the pressure is on for busy health systems to accomplish more with less support. See what independent hospitals and health systems can learn from Holyoke Medical Center’s digital front door transformation. Digital Front Door Success for Hospitals:…
Read MorePatient Scheduling & Call Center Software: Where Does AI Fit In?
Reading Time: 4 minutesBy Blakely Roth | February 26, 2026 AI is transforming how patients interact with their providers from diagnostics to call deflection, personalized videos and patient education. When it comes to implementing these tools, healthcare leaders see the potential. Some are unsure where to start, while others are getting ahead of the game, see how you can too! …
Read More3 Ways to Personalize Patient Engagement Before, After & Between Visits
Reading Time: 3 minutesBy Blakely Roth | February 18, 2026 Personalized patient engagement is no longer a “nice to have”—it’s a defining factor in access, satisfaction and long-term loyalty. Today’s patients expect healthcare interactions to feel as intuitive and tailored as the digital experiences they encounter in their daily lives. At the same time, healthcare organizations are under pressure to do more with…
Read MoreNew From the Clearwave Innovation Lab: Features to Drop Staff Workloads & Boost Efficiency
Reading Time: 2 minutesBy Blakely Roth | January 26, 2026 At Clearwave, innovation is driven by real-world feedback from specialty practices and their teams. The Clearwave Innovation Lab continues to deliver enhancements designed to reduce staff burden, improve security and create smoother experiences for both patients and staff. Here’s what’s new—and what’s coming soon! Clearwave Now Calculates Out-of-Pocket Maximums With patients meeting their out-of-pocket…
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