Posts by Blakely Roth
How to Roll Out Healthcare Surcharging at Your Specialty Practice
Reading Time: 4 minutesBy Blakely Roth | July 15, 2026 For mid-to-large specialty practices, credit card processing fees have moved from a back-office line item to a board-level margin issue. Without a compliant surcharging strategy, practice processing $12 million annually in card volume can absorb $240,000 to $360,000 in merchant fees every year. Those profits never reach the bottom line…
Read MoreHow Much Can Healthcare Surcharging Save Your High-Volume Practice?
Reading Time: 4 minutesBy Blakely Roth | June 24, 2026 For specialty practice administrators and revenue cycle leaders, credit card processing fees are one of the most predictable — and most overlooked — drains on margin. At high volumes, these fees add up to hundreds of thousands of dollars a year. Healthcare surcharging is one of the fastest,…
Read MoreHow High-Volume Orthopedic Practices Keep Pre-Visit Work Intact
Reading Time: 3 minutesBy Blakely Roth | June 10, 2026 When appointments change, South Florida Orthopaedics & Sports Medicine keeps verified patient data connected to the next visit — protecting hours of completed work for staff and a frictionless experience for patients. See how! At A Glance Practice: South Florida Orthopaedics & Sports Medicine Providers: 21 MDs Patient Volume: 18,000 visits per month …
Read MoreMeet Clearwave Voice AI: More Patients, Slashed Hold Times, Faster Outcomes
Reading Time: 2 minutesThe next frontier in patient access extends Clearwave’s Omni-Channel Scheduling Platform into the Agentic AI era. ATLANTA, GA — June 03, 2026 — Clearwave, the leading AI patient engagement platform provider, announces the launch of Clearwave Voice AI, a game-changing innovation that extends its best-in-class Scheduling platform into the voice channel. Built to help busy healthcare organizations automate high-volume calls, Clearwave…
Read MoreScaling Excellence in Orthopedic Care Without Slowing Patients Down
Reading Time: 4 minutesBy Blakely Roth | May 28, 2026 For leading specialty organizations, growth brings both opportunity and complexity. The challenge isn’t just seeing more patients—it’s delivering the same exceptional, patient-first experience at scale. For award-winning organizations like Orthopedic & Sports Medicine Specialists of Green Bay (OSMS), combining top-line care with five-star experiences is what sets them apart. A three-time recipient…
Read MoreHow AI Agents Can Save Call Centers from Burnout and Missed Patients
Reading Time: 3 minutesBy Blakely Roth | May 13, 2026 As phone traffic and agent turnover spike, traditional call center staffing models are no longer sustainable. For healthcare leaders wrestling with staffing shortages and patient access challenges, and the clock is ticking. Practices that fail to modernize risk collapsing under the weight of endless phone calls and exhausted front-desk teams. There’s a better way: Voice AI scheduling, call handling and clinical automation. What is Voice…
Read MoreFQHC Drives Personalization at Scale for 35,000+ Patients
Reading Time: 3 minutesBy Blakely Roth | May 6, 2026 Edward M. Kennedy Community Health Center (Kennedy Community Health) is a Federally Qualified Community Health Center (FQHC) that serves over 35,000 patients annually across 100+ Massachusetts communities. With a mission to “help people live healthier lives,” they deliver comprehensive care and wraparound services to a diverse population. The…
Read MoreNew From The Innovation Lab: Smarter Scheduling From Start to Finish
Reading Time: 5 minutesBy Blakely Roth | April 27, 2026 From search to scheduling — see two new ways Clearwave keeps the Patient journey moving seamlessly. To stay efficient in today’s healthcare environment, organizations need smarter tools that reduce administrative burden, expand patient access and drive revenue — without adding work for their team. That’s why Clearwave is…
Read MoreWhat is Agentic AI for Healthcare?
Reading Time: 4 minutesBy Blakely Roth | April 14, 2026 Artificial intelligence is no longer a futuristic concept in healthcare—it’s already reshaping how patients access care. From reducing phone hold times to enabling instant appointment scheduling, healthcare AI is quietly improving the patient experience in ways that matter most: speed, clarity and convenience. As patient expectations rise and staffing pressures persist, forward-thinking practices…
Read More5 Voice AI Capabilities That Save Hours of Staff Time
Reading Time: 3 minutesBy Blakely Roth | April 8, 2026 Call volumes are rising, and administrative demands continue to expand—often at the expense of employee well-being and patient experience. Enter AI, built specifically for healthcare. When implemented accurately and responsibly, Voice AI does far more than answer phones; it becomes a scalable extension of your front desk, deflecting routine calls,…
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