Posts by Blakely Roth
Patient Scheduling & Call Center Software: Where Does AI Fit In?
Reading Time: 4 minutesBy Blakely Roth | February 26, 2026 AI is transforming how patients interact with their providers from diagnostics to call deflection, personalized videos and patient education. When it comes to implementing these tools, healthcare leaders see the potential. Some are unsure where to start, while others are getting ahead of the game, see how you can too! …
Read More3 Ways to Personalize Patient Engagement Before, After & Between Visits
Reading Time: 3 minutesBy Blakely Roth | February 18, 2026 Personalized patient engagement is no longer a “nice to have”—it’s a defining factor in access, satisfaction and long-term loyalty. Today’s patients expect healthcare interactions to feel as intuitive and tailored as the digital experiences they encounter in their daily lives. At the same time, healthcare organizations are under pressure to do more with…
Read MoreNew From the Clearwave Innovation Lab: Features to Drop Staff Workloads & Boost Efficiency
Reading Time: 2 minutesBy Blakely Roth | January 26, 2026 At Clearwave, innovation is driven by real-world feedback from specialty practices and their teams. The Clearwave Innovation Lab continues to deliver enhancements designed to reduce staff burden, improve security and create smoother experiences for both patients and staff. Here’s what’s new—and what’s coming soon! Clearwave Now Calculates Out-of-Pocket Maximums With patients meeting their out-of-pocket…
Read More150M Patient Check-ins & $900M Payments Collected
Reading Time: 2 minutesClearwave Sets a New Standard in Patient Engagement ATLANTA, January 21, 2026 — Clearwave, the leading Patient Engagement Solution provider, shares year-end results revealing significant gains in patient-led scheduling and check-in adoption. By the end of 2025, 2.5 million patients have used Clearwave Scheduling to book appointments, and 150M patients have adopted Clearwave Registration. These results,…
Read MoreThe Hidden Costs of Fragmented Patient Engagement Solutions
Reading Time: 3 minutesBy Blakely Roth | January 14, 2026 How can specialty healthcare practices narrow down their technology stack to only the most critical tools? Practices must balance the need to cut unnecessary spending while providing a healthcare experience that accelerates acquisition and retention. Ideally, practices must keep patients happy and drive collections up without a multitude of disparate technology vendors creating…
Read MoreOphthalmology Practice Boosts IOL Conversions by 76% with AI Patient Education
Reading Time: 3 minutesBy Blakely Roth | December 10, 2025 Ophthalmology practices are getting strategic with AI patient engagement and it’s paying off. Comprehensive EyeCare Partners (CompEye) is a physician-led organization with a mission to empower eye care practices with tools and support for clinical and operational excellence. CompEye members adopted Clearwave and Vital Interaction to tackle challenges…
Read More3 Reasons Top-Earning Practices Proactively Engage Patients in Their Financial Journey
Reading Time: 3 minutesBy Blakely Roth | December 3, 2025 Engaging your patients in the finances of healthcare helps to increase collections at the point-of-service but can also be a great way to boost patient acquisition and retention. Patients want to make informed healthcare decisions, especially when it comes to selecting a provider! In fact: 83% of patients want to see accurate information on out-of-pocket costs before care services …
Read MoreClearwave Innovation Lab: Advanced Analytics at Your Fingertips
Reading Time: 5 minutesBy Blakely Roth | November 18, 2025 Understanding patient behavior is imperative to boosting acquisition and increasing adoption of patient engagement tools. Similarly, providing detailed reporting throughout the patient journey ensures practices meet engagement, operational and compliance goals. Many technology platforms claim to offer advanced analytics, yet fall short when it comes to turning data into actionable outcomes for practices. Clearwave’s data analytics suite…
Read MoreHow to Prepare for Patient Insurance Verification Challenges Next Year
Reading Time: 3 minutesBy Blakely Roth | November 12, 2025 Patient payments are in flux headed into the new year. Having a strong insurance verification process will be critical to financial health. End-of-year insurance changes for individuals across the nation indicate potential payment struggles for providers, patients and practices… 56% of practices report delayed payments driven by extended A/R…
Read MoreHow to Prepare for Patient Insurance Verification Challenges Next Year
Reading Time: 3 minutesBy Blakely Roth | November 5, 2025 Patient payments are in flux headed into the new year. Strong insurance verification process will remain critical to financial health. Beyond normal, end-of-year insurance changes for individuals across the nation, other recent reports highlight profit and payment struggles… 56% of practices report delayed payments driven by extended A/R cycles Nearly…
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