Posts by Blakely Roth
5 Voice AI Capabilities That Save Hours of Staff Time
Reading Time: 3 minutesBy Blakely Roth | April 8, 2026 Call volumes are rising, and administrative demands continue to expand—often at the expense of employee well-being and patient experience. Enter AI, built specifically for healthcare. When implemented accurately and responsibly, Voice AI does far more than answer phones; it becomes a scalable extension of your front desk, deflecting routine calls,…
Read MoreMeet the 2025 ClearwaveCUP Winners Redefining Efficiency in Specialty Healthcare
Reading Time: 3 minutesCelebrating Industry-Leading Patient & Revenue Outcomes for Healthcare Organizations ATLANTA, GA — April 07, 2026 — As healthcare organizations face rising patient demand and ongoing staffing constraints, a group of high-performing organizations are proving that growth doesn’t have to come at the expense of efficiency or margins. Clearwave’s 2025 clearwaveCUP winners are scaling patient volume, reducing staff workload and exceeding revenue goals—without adding operational complexity. “With multiple locations and lean…
Read MoreAI & Staff Workloads: One Solution Healthcare Organizations Are Using Now
Reading Time: 4 minutesBy Blakely Roth | April 1, 2026 Healthcare practices are under more operational pressure than ever. Rising patient volumes, persistent staffing shortages and administrative overload have pushed front-desk and call center teams to the brink. As healthcare organizations and multi-specialty groups search for strategies to reduce administrative healthcare burnout and turnover, many are turning to a powerful…
Read MoreHow Voice AI Receptionists Work: 4 Real-World Video Examples That Reduce Staff Strain
Reading Time: 3 minutesBy Blakely Roth | March 26, 2026 Monday mornings are hectic for healthcare administrative staff and call centers—and the data proves it. Between 8 a.m. and 10 a.m., healthcare organizations experience the highest call abandonment rates, precisely when patients are most likely to call with urgent scheduling and care-related needs. During these peak morning hours,…
Read MoreHow Hospitals are Simplifying SOGI, RELD & SDOH Data Capture
Reading Time: 4 minutesBy Blakely Roth | March 25, 2026 From critical requirements for patient data capture to lean staffing numbers, the pressure is on for busy health systems to accomplish more with less support. See what independent hospitals and health systems can learn from Holyoke Medical Center’s digital front door transformation. Digital Front Door Success for Hospitals:…
Read MorePatient Scheduling & Call Center Software: Where Does AI Fit In?
Reading Time: 4 minutesBy Blakely Roth | February 26, 2026 AI is transforming how patients interact with their providers from diagnostics to call deflection, personalized videos and patient education. When it comes to implementing these tools, healthcare leaders see the potential. Some are unsure where to start, while others are getting ahead of the game, see how you can too! …
Read More3 Ways to Personalize Patient Engagement Before, After & Between Visits
Reading Time: 3 minutesBy Blakely Roth | February 18, 2026 Personalized patient engagement is no longer a “nice to have”—it’s a defining factor in access, satisfaction and long-term loyalty. Today’s patients expect healthcare interactions to feel as intuitive and tailored as the digital experiences they encounter in their daily lives. At the same time, healthcare organizations are under pressure to do more with…
Read MoreNew From the Clearwave Innovation Lab: Features to Drop Staff Workloads & Boost Efficiency
Reading Time: 2 minutesBy Blakely Roth | January 26, 2026 At Clearwave, innovation is driven by real-world feedback from specialty practices and their teams. The Clearwave Innovation Lab continues to deliver enhancements designed to reduce staff burden, improve security and create smoother experiences for both patients and staff. Here’s what’s new—and what’s coming soon! Clearwave Now Calculates Out-of-Pocket Maximums With patients meeting their out-of-pocket…
Read More150M Patient Check-ins & $900M Payments Collected
Reading Time: 2 minutesClearwave Sets a New Standard in Patient Engagement ATLANTA, January 21, 2026 — Clearwave, the leading Patient Engagement Solution provider, shares year-end results revealing significant gains in patient-led scheduling and check-in adoption. By the end of 2025, 2.5 million patients have used Clearwave Scheduling to book appointments, and 150M patients have adopted Clearwave Registration. These results,…
Read MoreThe Hidden Costs of Fragmented Patient Engagement Solutions
Reading Time: 3 minutesBy Blakely Roth | January 14, 2026 How can specialty healthcare practices narrow down their technology stack to only the most critical tools? Practices must balance the need to cut unnecessary spending while providing a healthcare experience that accelerates acquisition and retention. Ideally, practices must keep patients happy and drive collections up without a multitude of disparate technology vendors creating…
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