How A Digital Check-In System Can Help Your Ophthalmology Practice

Reading Time: 3 minutes

Updated, March 23, 2023, by Blakely Roth

Ophthalmology practices see a wide range of patients with different needs. These practices should have an efficient workflow to manage the demand for eye care services and create an exceptional patient experience.

Clearwave’s digital check-in system will streamline your workflow, enabling your practice to make every patient encounter not only efficient but also productive.

Benefits of A Digital Check-in System for Your Ophthalmology Practice

Digital check-in has never been as important for minimizing the risk of exposure to viral infections. It also gives patients peace of mind knowing that your practice is taking the necessary precautions to ensure their safety.

The following are other ways Clearwave’s digital check-in system can help your practice:

Increase point-of-service collections

Digital self-registration solutions help Opthalmology practices and other specialty health systems unlock growth potential, accelerating collections including co-pays, estimations and past-due balances. Practices have seen it time and again, by enabling patients to check in themselves, and prompting patients to pay at each digital check-in, the impact on collections is significant.

Southview Medical Group’s Clinical Systems Manager Daniel Chattom shares the nearly immediate impact their health systems saw after implementing patient-led check-in via pre-check links and kiosks, “After we went live, we started noticing an increase in revenue and a decrease in wait time, and we didn’t expect the whole process to be that simple.” Going on he shares, “We were reaching our goals nearly immediately. We didn’t have people lined up out the door or crowded waiting rooms and we saw an increase in past-due and co-pay collections.”

Hear from Daniel Chattom, as he shares a strategy that resulted in shorter wait times and nearly immediate revenue results for their organization.

Reduce the Workload of Front Office Staff

A manual check-in process constantly interrupts front-office employees. Your staff juggles paperwork, phone calls and other tasks while providing service to patients. With a digital check-in system, these interruptions significantly decrease. Instead of spending their time trying to get five things half-completed, your team can focus on tasks that improve your practice and patient relations.

Make Data Transfer Easier

Digital check-in makes it easier to transfer updates about patient data straight from Clearwave’s kiosk, mobile, or tablet options to your EHR for increased efficiency. You never have to worry about file tracking, updating, and organizing because it happens automatically.

Your employees can easily share updated records from the waiting room directly to the patient exam room. Ophthalmologists will no longer have to worry that they have inaccurate patient records when they see patients.

Faster, More Accurate Benefits and Eligibility Verification

If your staff have to contact the patient’s vision insurance company to confirm eligibility, then you know it takes time for staff on the phone to verify and confirm eligibility. Don’t forget about all the paperwork involved as well. Clearwave’s digital check-in eliminates unnecessary manual processes, reducing patient check-in time by 85 percent.

Clearwave’s digital check-in has simplified managing patient vision eligibility. The system automatically streamlines verification and minimizes your team’s manual workload. Insurance verification at the point of service reduces incidences of denied and pending claims and gets your practice paid faster.

Digital check-in also provides you with benefit information such as deductibles and coinsurance. Clearwave’s system checks vision eligibility seven times before a patient sees the ophthalmologist. If there are eligibility issues, your staff is updated and provided with the tools needed to manage errors.

Increased Patient Satisfaction

With a manual check-in system, patients must walk into your practice, engage with front-office employees and fill out their paperwork before seeing the doctor. If your staff is on the phone or busy, this may lead to impatient and frustrated patients.

When it comes to digital check-in, patients can notify staff of their arrival, confirm and update check-in details such as vision insurance information, address, driver’s license and health status as well as sign patient consent forms.

Of the easy of use and comfort level patients have with self-registration and mobile pre-check-in options, Chattom shares, “The patients quickly just adopted self-check-in. They just did it. I think they’re becoming more comfortable with self-registration because they see it at other doctors’ offices or with kiosks at grocery stores. They’re doing this already but now they’re doing it in a healthcare setting.”

Unlock Growth Potential & Provide Patients the Experience They Want

Treating patients and ensuring their well-being is at the heart of any reputable ophthalmology practice. As an ophthalmologist, streamlining your processes will go a long way in helping you offer the level of care your patients expect.

Clearwave is dedicated to providing you with a customized digital check-in system to ensure you deliver the best patient experience. To explore your options, schedule a demo with us today.

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