As fall rolls in, we’ve been listening carefully to our customers to hear what their practices are experiencing and what trends they now see in patient behavior.
In the last few weeks of summer, many medical offices experienced a surge in patient visits that either restored or surpassed pre-COVID numbers. This may have been because of extra time available as schools reopened, or because confidence has steadied in safety protocols and risk exposure. One of our customers says their offices are going through a “Post-COVID Rush” as more patients schedule medical appointments.
If you had to furlough staff or close locations during the peak months of sheltering in place, it could be bumpy when quickly scaling up again to meet patient demand.
You don’t have to sacrifice quality for quantity, even when trying to financially buffer your practice for a potential second wave of the virus.
It’s important to remember that patients have no idea how busy your office has gotten. Many of them are still tentatively venturing out—and a warm “Welcome back!” with a smile can really go a long way.
To make sure your staff can positively greet guests and still offer efficiency in busy times, a focus on these three key areas will keep your practice running smoothly:
If you’re seeing a rise in patient appointments and working to continue quality service and stable finances, you’re not alone. Gain insight into how other practices navigated the first wave of COVID-19 and what they learned in our resource hub, and let us know how we can support you in your practice’s post-pandemic rush.