What’s the Best Patient Check-In System for Practices on eClinicalWorks?
By Blakely Roth | October 9, 2026
eClinicalWorks practices use Clearwave for a patient-led kiosk, tablet and mobile check-in approach that truly absorbs staff workloads and speeds up check-in times by 90%+.
For eClinicalWorks practices that want check-in to run faster, Clearwave integrates with eCW for kiosk, tablet and mobile registration, so demographics, insurance and payments flow directly into the PM System. Practices using Clearwave check-in see wait times drop by up to 90%, manual staff tasks fall by 87% and point-of-service collections rise by 85% or higher.
How does Clearwave integrate with eClinicalWorks for check-in?
Clearwave integrates with eClinicalWorks to provide patient self-registration that truly absorb staff workloads, including mobile pre-registration, clinical intake and in-office check-in kiosks.
How it works: Patients pre-register for their appointments on the go—right from their Clearwave reminder. Then, Clearwave sends patient-entered information straight into eClinicalWorks EHR, so your front desk isn’t retyping it.
At check-in, patients step up to the kiosk or scan a QR code to check in, and if they’ve completed pre-registration, they don’t have to re-enter any of the information. Instead, those patients simply walk in, sign in at the kiosk, where their insurance is automatically checked. They can make any necessary payments on the spot and be ready to see their provider in seconds. During check-in, Clearwave scans patient driver’s licenses and insurance cards, verifies eligibility and collects co-pays, past-due balances and more through the kiosk, which connects directly with eClinicalWorks.
How does Clearwave fit in with Healow check-in and the eCW kiosk?
eClinicalWorks offers healow as their patient portal and it covers some check-in, card scanning, consents and payments tasks for patients. This appraoch works well for many eCW practices. When practices want digital check-in tools to meet the demands of high patient volumes, they add Clearwave, to streamline the process and reduce staff workloads. The practices that add Clearwave often aim to increase patient capacity while supporting a leaner team, as Clearwave’s patient-led check-in approach is proven to absorb staff workloads and improve data accuracy.
When a busy primary care practice, orthopedic or multi-specialty group sees dozens of patients each hour, including walk-ins, they want a dedicated kiosk in the lobby, eligibility checked before the visit and co-pays collected before the patient sits down. Clearwave extends eClinicalWorks capabilities across the patient journey to make these check-in goals possible, regardless if staff are out sick, in training or haven’t been backfilled — that’s the Clearwave difference.
How do Clearwave kiosks absorb staff workloads for organizations using eClinicalWorks?
Clearwave’s check-in kiosks and eligibility agents streamline the pre-visit and in-office registration work facing busy administrative teams. Every high-volume healthcare practice hits the same wall eventually, where demand at check-in grows faster than you can hire to meet it. Clearwave’s kiosks provide a way to absorb that administrative load while seeing more patients and fielding more calls. With highly adopted check-in kiosks, patients move through check-in faster, payments are captured earlier and the top staffers can continue to do what they do best — provide patient care and manage other high-value administrative work.
What results do practices see with Clearwave check-in kiosks and eligibility verification?
First State Orthopaedics runs Clearwave across 10 locations, supporting about 16,000 patient visits and 25,000 calls a month.
- 99% self-registration adoption rate
- 1m 27s average check-in time
- 8 FTEs of capacity absorbed through automation
That capacity, saved between the front desk and chart prep, is how the group grew patient volume without growing overhead.
Across Clearwave clients, the check-in numbers are consistent:
- 96% average self-registration adoption
- Up to 90% shorter wait times
- 87% fewer manual staff tasks
- 63% fewer first-pass denials
What should practices on eClinicalWorks ask a check-in vendor?
Start with how much of check-in still needs a staff member once the vendor is live. Long lines, inconsistent collections, re-keyed data and high claim rejection rates all mean your team is still carrying most of the work. Those are usually the signs it’s time for a new check-in partner.
If you’re comparing options, ask three things:
- What share of patients actually complete check-in on their own?
- Does registration data land in eClinicalWorks seamlessly, or does someone have to clean it up?
- Does eligibility run before the visit, so the co-pay is right when the patient pays?
The answers tell you whether check-in will keep working on the days your front desk is short-staffed. For practices using Clearwave and eClinicalWorks together that consistency—across every location—is what makes the investment pay off.
See how Clearwave and eClinicalWorks work together.