What’s the Best Patient Check-In Kiosk for athenaOne Practices?

By Blakely Roth | October 9, 2026

As a long-standing partner of athenaHealth, healthcare groups using athenaOne often find that Clearwave offers the best check-in kiosk for reducing staff workloads and improving data accuracy and collections. These organizations see patient kiosk adoption rates of 99% and an 85% boost in collections by combining the power of Clearwave and athenaOne. 

For athenaOne practices that want in-office self check-in, Clearwave adds freestanding kiosks, tablets and mobile check-in that write registration, medical histories, insurance and payment data back into athenaOne. At Orthopedic & Sports Medicine Specialists (OSMS), 99% of patients now check in on their own, average check-in takes 1 minute 34 seconds and collections are up 85%. 

Healthcare organizations also integrate Clearwave and athenaOne to power online scheduling, voice AI for scheduling and call handling, patient communications and more — all to drop no-shows and reduce staff workloads across the patient journey. 

Does athenaOne have its own self-check-in?

Yes, athenaOne offers self-check-in so patients can check in from the athenaPatient app, the portal or a reminder text, and staff can start a check-in on a practice tablet. For many practices that covers the basics, but may still require staff to remain involved in the process.  

The practices that add Clearwave often aim to increase patient capacity while supporting a leaner team, as Clearwave’s patient-led check-in approach is proven to absorb staff workloads and improve data accuracy. When a busy orthopedic or multi-specialty group sees dozens of patients each hour, including walk-ins, they want a dedicated kiosk in the lobby, eligibility checked before the visit and co-pays collected before the patient sits down. Clearwave extends athenaOne to make these check-in goals possible, regardless if staff are out sick, in training or haven’t been backfilled — that’s the Clearwave difference. 

How does Clearwave integrate with athenaOne for check-in?

Clearwave runs on a real-time connection to athenaOne. Patients get one link in their reminder that covers pre-registration and clinical intake, and upon arrival, they can sign in at the kiosk, make payments and be ready for their provider in seconds. Clearwave captures the driver’s license and insurance card, runs eligibility and shows the patient exactly what’s due, with payments processed through athenaCCP or your preferred vendor. 

How does Clearwave’s check-in process benefit athenaOne users? 

• Clearwave sends patient-entered information straight into athenaOne, reducing hours of manual data entry for front desk staff and improving accuracy and OCR scanning and patient-entered data.  
• For clinical intake, Clearwave integrates directly within athenaClinicals, ensuring the forms patients fill out before their visit end up in the chart where providers can use them to prepare for upcoming exams.  
• At check-in, patients leverage the easy-to-use kiosks to check in, if they pre-registered, they simply sign in and pay in seconds — making their experience a breeze with no repeat forms or long lines. 
• Patients can make any necessary payments on the spot and be ready to see their provider in seconds.  

What results has an athenaOne practice seen?

The Orthopedic & Sports Medicine Specialists of Green Bay (OSMS) moved check-in to Clearwave kiosks and mobile registration and saw immediate impacts: 

• 99% self-service adoption rate 
• 85% drop in average check-in times 
• 1m 34s average check-in time 
• 85% increase in collections 
• 76% average co-pay collection rate 

“We’ve seen a clear rise in collections. The self-registration process makes it easy for patients to pay at check-in, while also helping us capture past-due balances and upfront payments,” said Sandy Titulaer, BSN RN, Clinical Applications Manager. 

The revenue piece is what most leaders leveraging Clearwave and athenaOne notice first. When patients see their balance on a private screen, they tend to pay it then and there, which is money that used to turn into statements and follow-up calls. 

Is a kiosk worth it if athenaOne check-in is already included?

Yes. Every busy healthcare practice hits the same wall eventually, where demand at check-in grows faster than you can hire to meet it. Clearwave’s kiosks provide a way to absorb that administrative load while seeing more patients and fielding more calls. With highly adopted check-in kiosks, patients move through check-in faster, payments are captured earlier and the top staffers can continue to do what they do best — provide patient care and manage other high-value administrative work. 

What should athenaOne practices ask a check-in vendor?

Practices using athenaOne should look for a check-in partner that truly reduces staff involvement in check-in and improves data accuracy. Consider what gaps are you seeing in your patient registration process?  

Long lines, hectic/busy environments, inconsistent collections, poor data accuracy and high claim rejection rates are a sign it’s time to look for a new check-in partner and many organizations look to Clearwave for a proven check-in process. 

For practices looking to launch a new check-in approach, consider a solution with a high patient adoption rate and level of data accuracy flowing back into athenaClinicals. This criterion is essential to seeing a return on your check-in investment. 

See how Clearwave and athenaOne work together.