How Does Clearwave Integrate With ModMed for Patient Check-In?
By Blakely Roth | October 9, 2026
ModMed practices use Clearwave for kiosk, tablet and mobile check-in, along with clinical intake, pre-registration prior to patient visits. Include an 89% drop in average check-in times with 99% of patients checking in at the kiosk.
Clearwave connects to ModMed so patients can check in on their own by kiosk, tablet or mobile, and their demographics, insurance and payments flow straight into ModMed PM. ModMed practices on Clearwave have seen 99% kiosk adoption and check-in times drop by as much as 89%, with eligibility checked before the patient ever reaches the front desk. As a long-standing ModMed synapSYS Marketplace vendor partner, Clearwave provides the solutions that organizations on ModMed use to meet patients where they are while truly improving staff’s day-to-day workloads.
Healthcare organizations also integrate Clearwave and ModMed to power online scheduling, voice AI for scheduling and call handling, patient communications and more — all to drop no-shows and reduce staff workloads across the patient journey.
How does Clearwave integrate with ModMed to support patient check-in?
Clearwave integrates with ModMed to provide patient self-registration that truly absorbs staff workloads, including mobile pre-registration, clinical intake and in-office check-in kiosks.
How it works: Patients pre-register for their appointments on the go—right from their Clearwave reminder. Then, Clearwave sends patient-entered information straight into ModMed PM, so your front desk isn’t retyping it. For clinical intake, Clearwave integrates directly within ModMed’s EMA solution, ensuring the forms patients fill out before their visit flow into the chart where providers can use them to prepare for upcoming exams.
At check-in, patients step up to the kiosk or scan a QR code to check in, and if they’ve completed pre-registration, they don’t have to re-enter any information. Instead, patients simply walk up, sign in at the kiosk, where their insurance is automatically checked. They can make any necessary payments on the spot and be ready to see their provider in seconds. During check-in, Clearwave scans patient drivers licenses and insurance cards, verifies eligibility and collects co-pays, past-due balances and more through the kiosk, which connects directly with ModMed Pay.
How does Clearwave compare with other patient engagement solutions for check-in?
Clearwave amplifies the power of ModMed, offering one solution to meet patients where they are in their journey. From voice AI to scheduling, communications, health insurance verification, check-in and payments, Clearwave can meet complex practice requirements and ensure critical patient data flows back to ModMed discretely — saving staff time and improving accuracy.
How Clearwave differs from other patient engagement solutions that integrate with ModMed comes down to it’s primary focus — empowering patients and truly absorbing staff workloads. The staff workloads piece is where Clearwave leaves it’s mark. With 99% patient self-registration adoption and one solution that meets patients where they are in their journey — Clearwave is able to amplify ModMed’s platform, extending capabilities, while keeping staff intervention at an all-time low. With this approach, healthcare organizations of all sizes and specialties can eliminate the constant churn of new staff arrivals and training. Instead, with Clearwave and ModMed, these organizations keep their very best employees operating on a more optimal level, while improving patient experiences, data accuracy and collections.
What results do ModMed practices see with Clearwave?
See success in action with three practices who’ve combined the power of ModMed and Clearwave.
Suncoast Orthopaedic Institute
- 99% kiosk adoption rate
- 83% drop in check-in times
- 80% drop in registration and eligibility calls
“Other vendors have a wonderful ability to over-promise and under-deliver. With Clearwave, we’ve gotten exactly what we were promised,” said AnnMarie O’Malley, Clinical Director.
- 97% patient self-registration adoption rate
- 89% cut in average check-in times
- 80% average co-pay collection rate
“After trying two other patient access solutions, we found success with Clearwave. Clearwave collaborated with us to address our specific needs. It can truly capture all of the patient scheduling and intake information we require and narrow in on eligibility details that help our staff work more efficiently,” said, Suzanne Hauswald, Administrative Director
Andrews Sports Medicine & Orthopaedic Center
- 90% drop in average check-in times
- 66% average co-pay collection rate
- 98% Clean claim rate
CEO Lisa Warren put the patient side of it simply: “Now patients see a face when they walk in instead of the top of somebody’s head.”
Do ModMed patients actually use self-check-in kiosks?
They do, and at every age. Adoption across Clearwave clients averages about 96%, and the ModMed practices above sit at 97–99%, which matters because a kiosk only pays off when patients choose it over the line. For dermatology and orthopedic groups with older patients, the large display, privacy screen and 13 supported languages that Clearwave’s kiosks provide are a big part of why that high adoption rate holds strong.
What should a ModMed practice look for in a check-in partner?
Practices using ModMed should look for a check-in partner that truly reduces staff involvement and improves data accuracy. For practices looking for a check-in partner, aim for a solution that ensures high patient adoption rates and levels of data accuracy—flowing back into ModMed—as those assets are essential to seeing a return on your check-in investment.
Consider what gaps are you seeing in your patient registration process?
Long lines, hectic/busy environments, inconsistent collections, poor data accuracy and high claim rejection rates are a sign it’s time to look for a new check-in partner and many organizations look to Clearwave for a proven check-in process.
See how Clearwave and ModMed work together!